From start to finish a great experience! We wanted to deal with a local person we could see face-to-face, and Veterans United delivered with their San Antonio office. Several people there helped us often to get all of our forms completed and tasks done to move things along for loan approval, and eventual closing. Miguel and Alyssa in particular were available and responsive at all times. We would recommend Veterans United wholeheartedly!
I cannot say enough good about Veterans United! My entire team, including Malachi, Alyssa, and Shanellen went the extra mile in everything they did for us and genuinely seemed excited to help along the way. Malachi was easily reachable during evening hours and weekends, and was always prompt to reply. Closing was seamless and quick - our realtor was even impressed with the experience. Just the other day, Veterans United sent our cats a little box of gifts and treats! It is clear they value military service, and I will forever recommend VU to any veteran hoping to purchase a home. Thank you, VU!
My parents couldn’t never afford to own a house and here I am in my living room. My living room! Growing up in apartments and moving every few year and now I have a house. Stable house that I own. Words can’t describe how good this feel. The team have been awesome and even with the Covid crisis going on they didn’t miss a beat. I want to thank the team that pushed this through so we could close before it cost us more.
Dear Veterans United Team:
Thank you so much for your assistance purchasing my first home! Everyone was professional, easy to talk to, and about their business. I was guided step by step through this process. I stayed on top of all the needed information as requested from the team, which was very much appreciated. I just want to thank Abbie and her team for an Outstanding Job because I have my new beautiful home!Sincerely,
Dawn
DAVID AND HIS TEAM WERE AMAZING THROUGHOUT THE ENTIRE PROCESS!!
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Alberto was amazing at his job. He answered every question we had and even gave us his cell number and answered when he was on vacation. The process was smooth with the To Do List on the app we always knew what was needed right away. This is the 2nd time we used them for a loan and we will use again if we buy again. 10 out 10 recommend!
Honestly, I am glad I went with VU. They were diligent every step of the way. I would recommend VU to any veteran looking to improve their living situation. I wasn't in the best position at first credit wise, but I was coached the right way to get where I am now and get into my new beautiful home just in time for my twin boys to be born!
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
Great Team that was always there to keep me posted on how things are moving along with my refi. Thanks to Ms. Lynnette Schaefer for always taking my call with my concerns. And Special THANKS To Mr. Aaron Hayes for His Expertise throughout this loan process. Veterans United is ALWAYS My Go To for Homes Loans needs. Thanks Again.
Communication was terrible and when items were needed it was not articulated properly. When my questions went unanswered I was told sorry we had refinance accounts to handle. Well they don’t have deadlines and closing dates but I do! Needless to say closing was not on time and they blamed the title company for not sending proper paperwork but the title company clearly did well in advance and I could even see who it was sent to. Do not appreciate being lied to when I asked what the problem was. A little integrity and humility goes a long way and neither were shown which ended up costing me time and money. I would never use this mortgage broker again.
Everyone involved did a fantastic job & I greatly appreciate their efforts & support!
This is my Fourth transaction with Veterans United Home Loans and I am amazed at how quickly it was completed. I have already recommended Veterans United to friends and family!
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
I was extremely happy by the way l was treated by your team. All of you excelled in professionalism and was there for every question l asked. I would recommend your team and Veterans United to any Vet l know that is looking to purchase a home. Again, thank you for the excellent service l received.
The whole process from pre-approval to closing went smoothly. Veterans United set me up with an excellent realtor and followed up with me regularly over the months I was looking. Once I made an offer, they set up a to do list for me online that made it easy to have everything set for closing. A few days before closing I received a card and gift box from Veterans United and was so impressed that what they sent was perfect for me and not some generic gift they might send to anyone. Throughout the whole process they saw me as a unique individual and I appreciated that so much.
Veterans United makes the home buying /refinancing process extremely easy. Bill Musik is the man. He’s helpful, responsive, and honest/straight forward.
