I was failed by a previous lender that allowed my application to expire by a company that claimed to support veterans. My experience did not support that claim. Their incompetence set me back over a month in what is already an extremely stressful situation.Rather than give them another opportunity to let me down, I turned to Veterans United; a company I had previous positive experience with.Ultimately, my loan officer (Jeffrey Ferguson) secured a lower interest rate than the previous lender and we closed in a matter of weeks. I never had to wait for information and my team was always available to me.I could not be more impressed with my refi experience with Veterans United.
The team was phenomenal, completely professional on top of the ball went above and beyond the call of duty to make sure me and my son were provided with our first home in a timely manner
This was the smoothest home process - especially living far away. We were educated and encouraged throughout and the online system was simple to use. I will suggest this company to all my friends.
This whole process was very easy. The “to do”s and helpful videos took away the stress and uncertainty of buying a new home.
Everything was clear and straightforward! The “To Do List” on the app was great!
Easy and through step by step instructions.
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From the start to the finish line of get my new home was so simple and easy with Bryan and Annie and their team. Highly recommend them 100%. Thanks again for everything. M. WILEY
Easy they were very helpful, friendly and knowledgeable
You guys made this whole process a breeze for me and I really appreciate everything you guys did. I’ve never bought a home before and you all went above and beyond as far as I’m concerned, from helping me get my credit to where it needed to be all the way to closing. Thank you!
Tim is the best! VU is the best! I will be a life long member of the VU TEAM! Thank you all so much! Me and my family are extremely happy and grateful for you all!
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They have been fabulous! They helped us step by step through the whole process. Great team!
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
First I want to say Eli was amazing. This was by far the easiest loan process I have ever seen. He stayed in constant communication with me and made sure I understood everything from the pre approval until the closing...which only took 27 days by the way. We actually closed 3 days early. I couldn’t have asked for a better person or company to help me purchase my first home. I would highly recommend all the people at Veterans’s United. If by any chance you happen to get Eli I promise you won’t be disappointed. Thank you so much for making my home buying process a smooth one.
very professional, fast, great communication, and just an easy process. simple and direct. would def. recommend to other veterans. top notch experience and made my dream a reality.
