The website was easy to access and navigate, and having everything automated made the process smooth, allowing me to work on my time line, and get it done as soon as I'm able.
Everything works very well and smoothly. We had no issues from the start to the end. Really recommend Veterans United!
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
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Best purchase experience ever!
it is really hard to connect my financial accounts on vu portal
Veterans United made it so easy to buy a home, forever Thankful’
Highly recommend
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
For me, I had a ton of questions! I had and still have, no idea of what the mortgage world is all about. But my biggest dig, is the restrictions. I’m moving from NH to OH. NH is my home and always has been. My friends and family are here. And now, because of demanding circumstances and the massive restrictions both the VA and VU has, makes hunting for a home virtually impossible. Especially when you’ve got barely 170k to work with. Y’all need to lower your restrictions, especially towards those that are more than willing to fix up a home. Which btw, the VA allows you to purchase a home that needs some basic repairs. Where VU does not. And at the end of the day, it’s all about money. For me, that was a major issue for me, because I am very skilled and handy. A little chipped paint isn’t going to be a deal breaker for me, for people like me, we look at it as “sweet, I’ve got something to do and I can provide my personal flavor to MY house”!
My loan team and Realtor were all successional sensational
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The team was great. I appreciated the patients with my bank issues.
This was the first time my family went through the process of buying a house, veteran's united staff made it not only go by smoothly but also were very welcoming throughout the process
I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
Veterans United did not communicate with us. They communicated with our realtor instead. We never receieved all documents from realtor. Realtor lied at closing.
Realtor communicated with Sellers realtor instead of us. Realtor asked us to sign document stating we are being represented by her. When we received document to sign we could not read it but it hopped to each sign spot and we signed. We did not know we were paying her commission till closing.
Response from Veterans United
Hey Bruce,
I’m really sorry to hear how frustrating this experience has been for you. Buying a home is a big step, and it’s understandable to feel disappointed when communication doesn’t go the way you expect.
While realtors work independently from Veterans United, it’s important to me that you feel supported and confident in every part of the process. I’d like the chance to look into your experience and see how we can help address your concerns directly. Would you please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
