Overall my experience was beyond exceptional. My home buying team was amazing all around. From my Realtor Dylan and his team, loan officer Aaron, loan coordinator Christy and Dez our concierge. Everything one did an amazing job. Our entire process from finding a home to getting our keys to our new home took a month. Thank you Veterans United and everyone on our team!!
I didn't have a clue what I was doing when I applied for pre-approval. I am glad I went with Veteran's United because they were a guiding hand to help me through the entire home buying process.
You guys made the home buying experience SUPER painless Chris and Justin were nothing short of amazing.
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Wesley and the team were phenomenal throughout the entire process. I was happy to work with them and they couldn’t have made the process any more simple. Great communication and fast responses. Thank y’all!
No, I would not recommend it to anyone. It was extremely stressful, too disorganized, poor communication, not enough information given, and very confusing to go through . I was recovering from a surgery and they made the stress from that even worse. I had a fainting episode and had to go to the hospital again during this period of waiting for everything to go through.
Response from Veterans United
Hi Jeremy,
I’m really sorry to hear how hard this experience was for you, especially while you were recovering from surgery. Going through a home loan is already a lot, and feeling confused or left without the information you needed can add stress you shouldn’t have had to carry. I can understand why this left such a difficult impression.
If you’re open to talking more about what happened, we’d really appreciate the chance to review your experience and see how we can support you better. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing what you went through. I’m here if you’d like to talk.
Everybody at Veterans United that I either talked with or corresponded with through emails and texts were very knowledgeable and very cordial always willing to help would answer any questions that I had.
everything went smooth and the staff was there all the way to help out with any questions and help to resolve them
My parents couldn’t never afford to own a house and here I am in my living room. My living room! Growing up in apartments and moving every few year and now I have a house. Stable house that I own. Words can’t describe how good this feel. The team have been awesome and even with the Covid crisis going on they didn’t miss a beat. I want to thank the team that pushed this through so we could close before it cost us more.
Very helpful navigating the obstacles of VA loans. Always kept me informed and the portal just made things so much easier.
Using Veteran's United made the home buying process really less complex.
