Everyone who has assisted me with any issues I may have are extremely helpful, knowledgeable and friendly, making it easy to understand the resolution.
Wendy Edde, Rachel, Brooke Mora,and the whole staff was excellent!!They really care for their clients and Veterans.They made my House searching journey amazing!!
I think I have already covered everything in my two other comments, but, suffice to say, I am very satisfied with my experience.
The absolute best ever team
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From beginning to end, using Veterans United was seamless. They had the best, no nonsense rate for me and the online documents page made it extremely easy to keep tabs on where I was in the process.
It was good
Tom and his team are a godsend. Every step along the way they were there for me. Explained to me why certain documents were needed and the lending process in its entirety. Would definitely recommend tom and his team without a second thought
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Nathan was absolutely on point and stayed ahead of any issues. I have purchased 5 homes in the past 12 years and this has been by far the best experience.
VU has done a fantastic job making the home buying process very simple. I've used VU twice and have been impressed both times. Would recommend VU to any veteran looking for a home.
VU was amazingly successful in facilitating a difficult loan process. Their effort, professionalism, and support throughout the process was greatly appreciated. I highly recommend them.
Montgomery, Brittany were very professional and stayed on top of everything. Very pleased.
So I couldn’t have asked for a better loan team then Terri Behrens and Jackie Cox. By far outstanding during the whole process. Terri was able to answer any and all questions I had while making the whole thing super painless and stress free. Even more so since I am in the Navy and stationed overseas at the time during the home buying process. She worked with me and hooked me up with the perfect realtor and got me in a home for my return stateside. If I could give a higher rating then 10 I would. Already recommend them to my friends, and will definitely use them in the future.
First year I had people calling and helping. Once we found a place, it was like a ghost town except Carl. He is the only reason I stayed with veterans United.
If I knew the interest rates were set, I'd search and use other places. No competitive deals. The interest rates are hidden from search engines with advertising.
I like the cool monogram blanket, not so much about me being in the Navy, maybe that's the color but I'm not Navy.
The appraisal never tested anything or adhered to VA requirements. The requirements are available to read on VA site. No working smoke detectors in home just to start.
Response from Veterans United
Hey Wayne,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear Carl made a difference for you during your homebuying journey. I’m sorry to learn that after finding a home, you felt the process got quieter than expected—that’s not the experience we want anyone to have.
I also appreciate you bringing up your concerns about interest rate transparency and the VA appraisal. While the VA appraisal helps confirm a home’s value, it doesn’t serve as a full home inspection or test systems in the house. That’s why we always encourage a separate home inspection before closing to make sure everything’s in working order, like smoke detectors.
And I appreciate your note about the blanket—we love sending a small thank-you, and your comment will help us make future gifts more personal.
If you’d like to talk more about your experience or share additional details, I’d be happy to connect directly. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST.
Easy process and very user friendly.
