This is my 2nd home loan with them due to excellent service and we do it again if I were to move and buy another home and I would definitely recommend them to anyone buying a home
The whole team was amazing throughout the entire process. From the loan officer, Whitney, who walked me through every step, to Jake, who helped with underwriting, everyone was incredibly helpful and professional. No matter how many questions I had — and I probably asked over fifty — they always responded quickly and with patience. Allie also made frequent calls to make sure everything was going smoothly with utilities and helped connect me with anyone I needed along the way. The entire team made what could have been a stressful process feel smooth and manageable. I truly appreciated their communication, support, and dedication from start to finish.
The support this group gives is 2nd to none. Thank you for ever!
My parents couldn’t never afford to own a house and here I am in my living room. My living room! Growing up in apartments and moving every few year and now I have a house. Stable house that I own. Words can’t describe how good this feel. The team have been awesome and even with the Covid crisis going on they didn’t miss a beat. I want to thank the team that pushed this through so we could close before it cost us more.
My entire team was GREAT! My loan officer-Shawn, helped me understand a lot when it came to DTI which I will use moving forward. He answered all questions and was readily available when needed. Troy- my real estate agent- I could go on and on about him. He was a GEM, very patient and understanding. My concierge-Gavin, made sure if I needed anything he was ready to assist and my loan coordinator - Marina answered all my questions whenever I had any. I would recommend this team to anyone - they seemed to really care!
The lending team assigned to me had a month and a half to close, they failed to do so in that time. Because of it the seller ran into problems and had to extend the time I could close and move in. Had to open a credit card that I did not want because they couldn't secure the loan without me doing so after I was already approved for the loan. I was also moved multiple times from representative to representative to the point where I didn't know who to contact for what issue I was having. Seemed like problem after problem. The only good was my assigned Concierge.
Response from Veterans United
Hi Tayler,
I’m really sorry this process felt so stressful and disorganized. I can understand how frustrating it must have been to deal with delays, changing points of contact, and last-minute financing concerns after expecting things to move forward smoothly.
While I’m glad your Concierge provided some support along the way, it’s clear the overall experience did not meet expectations. Your feedback about communication, consistency, and the closing timeline is important and something I’d like my team to review further.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
Whitney and her team were phenomenal! Thank you team for all your hard efforts in getting my family and I in our dream home!
Process was extremely smooth!! Thank you!!
This was a very difficult experience. I have purchased three homes in my life. I was really praying that the fact that the company used "Veterans" would be more conducive to taking care of business. It was not up to par.
Response from Veterans United
Hi Brenda,
I’m sorry to hear this experience fell short of your expectations, especially after trusting a company that serves Veterans. Buying a home should feel supported and straightforward, and I understand how disappointing it must have been for the process to feel otherwise.
Your feedback is appreciated, and I’d welcome the chance to learn more about what happened. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone was Wonderful to work with
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
Veterans United Home Loans, it took a lot of of the stress out of a very stressful process
Pretty painless process. Everyone was as nice and helpful as you could expect.This was our first VA loan experience, and this team rolls out the red carpet.Thank youNick & Stacy
Veterans United was exceptional! They worked with us through any hiccups, and assured us closing was still going to happen. They were able to answer any question, and we knew they were only a phone call away! We would recommend to anyone.
