I think I have already covered everything in my two other comments, but, suffice to say, I am very satisfied with my experience.
This process has always been intimidating to me. But Veterans United, specifically Matt Lucas and his team has made this about as painless and easy as I can imagine. I am now on my third house and second refinance. They are constantly making improvements, and the process has been easier ever time I have undergone the process. This team is caring, responsive, and informative. Thanks so much!
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Above and beyond 😎👍
Everything went smooth they were very helpful and attentive even before I knew i needed anything.
Professional, friendly and easy to work with.
Tom and his team are a godsend. Every step along the way they were there for me. Explained to me why certain documents were needed and the lending process in its entirety. Would definitely recommend tom and his team without a second thought
Awesome company. Used them for original purchase and now a refi. Very smooth and fast process. Holly and Jessica were awesome. I highly recommend veterans united...
This is the second home we've purchased with Veteran's United. We are beyond satisfied with the way both deals worked out. They made things so easy and guided us through each step, letting us know what needed to happen and the timeline for it all. Overall, an amazing experience once again!
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The app needs ro be optimized for iPad. I have a hard time reading somethings and I use iPad for those things. But even with the iPad the app is still formatted for iPhone.When I ask what else is needed when wanting a complete comprehensive list. I want to know what exactly it is that needs to be completed. Not have some things completed, then asking the loan coordinator, they tell me thats it. Then something comes up. Be more transparent. it's what has made part of the process aggravating. The lack of transparency when completing things things that I thought were it.Some of the requirements that were asked were a bit much expecialky since I couldn't move forward in some cases. Like abour me being a remote worker. That holding things up had me looking at competitor lenders like USAA and Navy Federal. I was about to do juts that if it wasn't for Karlie taking up on that.
So I couldn’t have asked for a better loan team then Terri Behrens and Jackie Cox. By far outstanding during the whole process. Terri was able to answer any and all questions I had while making the whole thing super painless and stress free. Even more so since I am in the Navy and stationed overseas at the time during the home buying process. She worked with me and hooked me up with the perfect realtor and got me in a home for my return stateside. If I could give a higher rating then 10 I would. Already recommend them to my friends, and will definitely use them in the future.
Outstanding crew from start to finish. Much appreciated guys.
Easiest house yet I have bought!
They work as quick as you move and they are very helpful on any questions you have it was smooth. From saying yes to close on my first home we completed the process in 30 days.
Ashley and her team have been excellent for buying and refinancing. They answer questions very quickly and make sure everything is 100% before moving on. Definitely will be using them for any future purchases. I would highly recommend them to anyone.
