Very amazing people to work with, they are extremely helpful and patient. All in all I would definitely recommend them to others.
VU are an excellent group of professionals that know the nuances of the BA home loan process and for the second time they have successfully jellied my wife and I to purchase our second home we are grateful and blessed thank you
Craig Anderson was absolutely phenomenal! We've already suggested him to three of our friends that's going to be looking for homes in the next year or two. Our realtor is very hard to impress and she was blown away by the dedication Craig had as well. Life is stressful enough as a disabled veteran, Craig took away so much stress from my wife and myself through this process. If there was a way to recommend him for employee of the year we would!
Amazing as usual
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The whole team was excellent. I wanted to recognize Brittany for her selfless assistance as well. smooth process, every step was explained and simple.
Knowledgeable, friendly, responsive and professional staff.
This whole ordeal have been great from the start and I can’t thank the team from Veteran United enough for doing what they do best, I got nothing but love for everyone.
Multiple agents, poor communication with client, get sent emails, then immediately get text messages or phone calls about this needs to get done... People work as well can't be hassled.
Response from Veterans United
Hi Brian,
I’m sorry to hear how frustrating the communication felt during your loan process. I can understand how receiving multiple calls and messages in quick succession would be stressful, especially when you’re balancing work and everything else life demands. That’s not the experience we want for our borrowers, and I appreciate you sharing how it came across from your side.
If you are willing, I’d really like for my team to review your experience to see where our process may have broken down and how we can improve. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
My whole team was amazing, Paul was the glue that held together my house deal and I'm super happy with my new home. It's a dream home.
With me being a first time home buyer, they were very helpful and informative about any question that I was asking. They are a great bunch of people and I really appreciate each one of them.
Would recommend to every one
