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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

412,552

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

I’ve owned seven other homes over the years but working with Veterans United was by far the easiest and most seamless process since my first purchase in 1986. I recommend VU to everyone looking to buy a house.

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

4.5 out of 5 Stars
Would Recommend
headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

this guy went above and beyond the duty VU has put on him. I have to say, if it wasn't for Brice's continual work ethic, I would not have been able to do this loan with VU. He was always encouraging. I'm not computer literate and he did the search for the well test, had to work with my secretary (were in the country) she is just as bad as I am in computers...He kept up on her and finally broke thru with the loan. Never was a minute gone by when I could not get hold of him with my stupid questions and he respectfully answered in the kindest ways. Truly, without Brice this loan would not have been completed in my opinion. You definitely have a valuable, pleasant speaking, diligent loan officer in Brice. I actually will miss talking to him. Great job! Dr. Allan Kircher

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

We have worked with Danny and his team multiple times. Always a great experience and make the home buying and refinancing process a breeze.

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend
headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
Would Recommend
Photo submission from Jason E.

Veterans United ranks highest of the several lenders I've used in the past ten years. They are responsive, thorough, and made our home buying experience very easy.

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
headshot image of Trish Cole

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Neil was very helpful throughout the process and eased my concerns with factual information.

headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend

Such a wonderful supportive team
Thank you for putting us in the home of our dreams!!

headshot image of Harley Bradley

Loan Officer: Harley Bradley

NMLS# 1568123

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend
Photo submission from Curtavius R.

Thank you for everything and we absolutely love our new home and can't wait to spend years in it

headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

As a former banker and loan administrator, I was so impressed with how fast, professional, and friendly everyone on the team was to work with. They made our stressful home buying process so much easier by communicating with me via text while I was working during the day, giving me updates all along the way, and getting our loan approved very quickly. Loved our experience with Kendall and Drew!

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

1.5 out of 5 Stars

Kevin Reichert worked very hard on pulling the loan together. We passed up an initial offer for a second offer that was $12,000 higher as we were told the rate would be bought down. From that point on we were never satisfied with the loan. The seller credit were used to pay for closing costs. The rate was never bought down as we were told. At one point it was as low as 4.99% and was never locked in. The process was very frustrating and at no point did we feel we were getting what was promised. We ended up over paying for the home and ended up with a 5.25% rate. We felt like several concessions were made by the lender to make up for all of the short falls and for not following through with what was initially promised. Expectations were high in the beginning based on what we were told but then were never fulfilled. Not at all satisfied with the process.

Response from Veterans United

Hi Marc,

I'm sorry to hear that your experience didn’t match your expectations. I can only imagine how disappointing it must have been to feel like you weren’t getting the rate or terms you’d originally planned on, especially after passing on an initial offer. Our goal is always to keep the loan process as clear and straightforward as possible, and it sounds like we missed the mark here.

We'd love the chance to look into what happened and see where we could have done better. If you’re open to it, please reach out to me so we can talk through the details and find a way to make things right. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to contact us anytime.

5 out of 5 Stars
Would Recommend

The team over all was very helpful. They made my loan process very easy for me to get through. I would highly recommend Bryant and his team to anyone that is wanting to work with veterans united to get a home loan

headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
Would Recommend
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

4.5 out of 5 Stars
Would Recommend
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

This was my second go around using veterans united and the team did a wonderful job. Brandon made the process extremely easy and was very transparent. Lee Ann and the concierge team made the process seamless and super easy to finish things out. Great job by veterans united!

headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

5 out of 5 Stars
Would Recommend
Photo submission from Stanley L.

If you are a veteran and considering whether or not to buy a home now, it is the time and Veterans United is the source. They provided all the help this old soldier needed when starting the lending process, then was able to connect me to an outstanding real estate agent. The home I picked is lovely and closing was a breeze. Anyone else who goes through the process and stays within the guidelines will get lots of help. I particularly enjoyed some of the videos on the website which helped during the various stages of the process, especially when it came to closing. These people will work with you and make it work for you.

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

4.5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
Would Recommend

I have nothing but good things to say about Veterans United and the entire team that helped along my journey as a first time veteran home buyer and now home owner! Thank you so much to all of you!

headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

4.5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

More Reviews

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