I have been originating loans since 1990. The lenders I use on a regular basis have "overlays" to the properties they will loan on which prevented me from using them. VU did not.
VU appears to be a large retail lender and as such works in their own fashion. There is very little dialog if any between the loan originator and client. I review pricing with my clients. Here that was not done. In fact, someone took it upon themselves to increase my loan amount by $15,000.00 and never informed me until I received a new closing disclosure. The time it took to make contact with the LO to make the corrections was adversely affecting the funding of the loan. It should be stated here the proceeds of the refinance were being used to pay off an ex-wife and per the court documents if the loan did not fund in time to get her payoff by a certain date the property was to be listed for sale. This is not a good position to be in. I requested to have the new loan documents redrawn that day so I would meet the time line. I was told that was not possible. As indicated I have been originating loans for over 31 years and it is possible for lenders to make accommodations when necessary. VU would not which cause a delay that put me in jeopardy of having to list my property for sale. It wasn't that they couldn't it was that they wouldn't. And of course you can't speak to a supervisor or anyone that would have the authority to accommodate the request.
Response from Veterans United
Hello Joseph, we appreciate your feedback on this matter. We are glad you were able to discuss this further with a member of our Client Advocate management team and would invite you to connect with us to continue that conversation. It is our goal to be there for you every step of the way to explain and demonstrate all changes. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process. We appreciate your calling attention to this aspect and again will always be available if you wish to discuss in greater detail.
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My entire experience with Veterans United was excellent from my very first phone call to get pre-qualified until the purchase of my home. Veteran’s United kept me up to date & informed throughout the entire process.
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Although I never want to move again in my life, if I had to I would not hesitant to call on Veterans United. They did made a difficult home buying experience much easier. They were informative, and made all the steps we needed to do so user friendly online. Each team member we worked with was very professional and personable. Highly recommend!
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My husband and I had the easiest, hassle free home buying experience working with Veterans United Home Loans. The team that we worked with was very responsive, knowledgeable, and very eager to help us with any concerns.
