First Time Buyers from Crossville, Alabama in the Country.. Kyle took charge when we called to see what and where we start for buying! Amazing experience.. Couldn't have done it with out having Veterans Home Employee Kyle Buettner for this experience... God Bless You and Thank You
There was a lot of confusion and misunderstandings in terms and expectations.
However, the team was very professional and dedicated to making it work.The online secure portal was often clunky and unreliable/unwieldy. Overall, it was a tense ride and experience that while I am very pleased got through to completion does leave me scarred about the process. While I recommend the product, I am left with concerns about the process.
Response from Veterans United
Hey Michael,
Thank you for sharing this great feedback. We’re happy to take a closer look at your experience as a whole. Derrick from our Client Advocate team has reached out to listen and look into your concerns if you’d like.
I’m sorry things did not go as smoothly as hoped. We are here to help however we can.
Most sincerely,
Kendra, Client Relations
In general I would say VU was a good experience but I would have liked more transparency and communication
Tim, Natalie and Marizel were phenomenal. My wife and I were first time home buyers and we were treated with the utmost respect. They answered every question promptly and with understanding. Great experience! Stu in Virginia
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The whole experience was good from start to finish. As a veteran, I felt like I was actually being taken care of and part of a family.While there isn't a specific review for Caitlin, please know that she too is incredible. First class professional!!!
Thank you everyone for helping buy my first home
My loan team was wonderful, helped me every step of the way and made me feel comfortable buying a home for the first time! Anytime I was stressed about the home buying experience, I knew I could reach out and they would have my back!
Everyone we worked with was a great help and through it there pay couple years they were there to fully help and support us. Throughout my stupid questions and the confusion they give us answers.
We’d also like to give a special thank you to Kathy Moning our transaction coordinator. She was there for us every last step of the way. She was our go-to whenever we had a question, a problem, and everything in between. She was extremely professional but also very sincere and easy to talk to. No question was too silly and no topic was ever swiped away. She was extremely patient and helpful the entire time. We are blessed to have had her on our team.Overall a big big thank you to the entire team. Every single day was long, and some days were more stressful than others but that all comes with making such a huge purchase! Everyone on the team made this entire journey so much more less stressful than it could’ve been and eased our family every step of the way. Thank you all again for your time, patience and dedication. We appreciate each and every one of you. Our family is finally at home!! Thanks to you all. :)
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The team we worked with was on point with every aspect of our home buying experience. We couldn't be more greatful to them all. The only way it could have been better was if they had physically helped with our packing. Lol
This whole process was pretty painless and smooth, it actually all happened pretty doggone fast. Everyone I dealt with was friendly and supportive. My son recommended that I use vet's united , he'd used them a few years ago to buy a home. I'm glad he did.
I’m super impressed with VU From start to finish. I some hurdles to work through but my VU team was there for me all the way. I’m very grateful for all the support and help from each and every member of the team. I will remember this for the rest of my life. Ced
Veterans United made the process of selling and buying a home as easy as it could possibly be! Even when there was a hiccup in the process the entire team was right there to help make the transition go smoothly. 10/10 service and will recommend to all other vets!
The Veterans United program pulls together so many professionals and this is a win for the VA buyer. Especially when carrying out a completely remote purchase.
