I would say no matter what home
loan you need - use Veterans United. Buying our house was easy but only because we had Jake and his team! They know what they are doing and kept us on track the whole way. It was a ten plus experience!
Everyone on the team was exceptional. Anytime I had a question they got back to me right away with any of my questions. Everything ran smoothly and the closing is now finished. Thank you everyone for all your hard work! A 10 is not a high enough score!!
The process was quick and thorough. I'd highly recommend.
Five stars to Craig Brumfield and his team for helping me fulfill a lifelong dream of being a homeowner. Five stars to the team at Lighthouse for helping me get my credit score up to VA qualifications. With their help, my credit score went from around 608 to 691. I would recommend to anyone who has served for this great nation to let Veterans United be their guide to homeownership.
Super straight forward.
Absolutely amazing to work with Seth and Lani. Prompt communication about the whole process. Could not have asked for a better team. Thanks again!
I have now bought and refinanced my home with Veterans United. They are very helpful, explaining everything - and in a way that I could understand without being condescending.
From the start of my loan process to the very end of the property closing, Mr. Corey and Ms. Becky was amazing to work with. As long as you give them what they ask for promptly the loan will go through fairly fast. As with any other loan entity, you will have to have your stuff together to help them to help you , if that makes sense to you 😉
With God's grace and the way my loan team worked for me I now have a home.
Thanks guys
The care and understanding of the men and women at Veterans United provided me with an experience that I can only describe as outstanding and very satisfying. As a veteran, it is a good feeling to know that there really is an organization dedicated to helping me and not just talking about it. Excellent, absolutely excellent.
Streamlined paperwork simple easy and secure
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Starting the home buying process from overseas was a challenge! Veterans United's Chris Primmer and team were a pleasure to work with. From the first phone call, Chris answered our questions, responded quickly, and maintained contact with us through every part of the home buying process. Every team member was patient with us and fully explained every document, dollar, and prepared us for the next step. We love our new home and it was all possible with the Veterans United team!
Overall, I think there was a disconnect between my loan team and our realtor/us. We would disclose stuff months in advance and then the day before close they were scrambling to get something that was already disclosed. It was stressful at times. But overall I would still recommend Veterans United to any Vet looking to get a home.
Response from Veterans United
Hi Jacob,
Thanks so much for your honest feedback—and for still recommending us despite the stress you went through. I’m really sorry that information you disclosed early on wasn’t handled properly. When things pop up last-minute that should’ve been taken care of weeks before, it creates unnecessary pressure for everyone—especially you. That’s not the experience we want anyone to have.
I know how important it is for the loan team and your realtor to be in sync, and I hate that it felt disjointed during such a critical part of the process. Your feedback helps us understand where we need to do better, and I appreciate you taking the time to share it.
If you’d be open to chatting more about your experience, the client advocate team would love the chance to learn from it and pass your insights along to the right folks here. You can reach them at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
We wanted a faster close and the cooperation at VU was tremendous. A good team!
