They are excellent!!!
Fast and easy with step by step instructions. Most of the information needed could be uploaded from my phone and some papers I could even sign on my phone too! Great company!!! I’m a home owner now and I feel like it wouldn’t have happened without them!
Veterans United has been helpful from the beginning. After shopping around various lenders this one stood out to me better than the others. No spam text messages, No spam calls. They were very clear with what my options were and I believe they truly cared about the borrower's needs. One thing I would say they could improve is the communication between lender and borrower. Instead of having the borrower directly reach out to the lender, I would try to maybe schedule a call and give an overview about the offer you are receiving and things that may or may not change in your disclosure. I know the borrower can just call and request this information but as a courtesy to the borrower, I would have preferred a call because my disclosure changed numerous times .It would have been nice for the lender to call me about these things once in a while. Overall though, great experience. I would recommend to others.
Kara and her team were amazing to work with. They went above and beyond and were so helpful during the entire process. She answered every question we had and was only a text away. I would absolutely recommend Kara to anyone.
We feel we did not get good response from the loan officer. We would have to call and leave multiple emails or messages to grt a response and it was frustrating at times. The only reason we even kept with your organization is because of Hope. She responded to us and got what we needed.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback. I'm sorry to hear you had difficulty getting the communication and responsiveness you expected during your loan process. I understand how frustrating it can be to make multiple calls or send multiple messages before receiving a response.
I also appreciate you recognizing Hope's efforts. I'm glad she was able to provide the support and communication you needed, and I'll be sure to share your kind words with her.
If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I would like to leave a 10 star outstanding review for my transaction coordinator
Mr. Jon Ouk , If Mr. Steifferman was the conductor , I would say Mr. Ouk was the engine.
Mr.Ouk made sure that we stayed on track, the same page , again if you felt overwhelmed or not quite sure about something Mr. Ouk would let you know to reach out because we all had a common goal as a team. I really appreciated Mr. Ouk guidance as well during this process. There is a reason this company is called Veterans United , they have a Vets back. Thank you again Veterans United
Easy to work with answered all my questions
Derek was Aces!! He made my transaction comfortable, smooth, and removed my worries. He was there throughout the whole process. Always asked questions, and always answered or returned my calls. Thank you Derek!!!🙏🙏🙏🙏
Veterans united should be every veterans and service members first choice. Great company to work with.
I keep returning to veterans united because of their amazing customer service, fast response times, and genuine care for their clients.
Ryan is great and has helped me with my initial purchase of the home and refinance.
