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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,814

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
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5 out of 5 Stars
Would Recommend

I would say no matter what home
loan you need - use Veterans United. Buying our house was easy but only because we had Jake and his team! They know what they are doing and kept us on track the whole way. It was a ten plus experience!

headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend

Everyone on the team was exceptional. Anytime I had a question they got back to me right away with any of my questions. Everything ran smoothly and the closing is now finished. Thank you everyone for all your hard work! A 10 is not a high enough score!!

headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
Would Recommend

The process was quick and thorough. I'd highly recommend.

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

4.5 out of 5 Stars
Would Recommend
Photo submission from Jason U.

Five stars to Craig Brumfield and his team for helping me fulfill a lifelong dream of being a homeowner. Five stars to the team at Lighthouse for helping me get my credit score up to VA qualifications. With their help, my credit score went from around 608 to 691. I would recommend to anyone who has served for this great nation to let Veterans United be their guide to homeownership.

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend
headshot image of Chris Coloni

Loan Officer: Chris Coloni

NMLS# 2609117

5 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

Super straight forward.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Absolutely amazing to work with Seth and Lani. Prompt communication about the whole process. Could not have asked for a better team. Thanks again!

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars
Would Recommend

I have now bought and refinanced my home with Veterans United. They are very helpful, explaining everything - and in a way that I could understand without being condescending.

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

From the start of my loan process to the very end of the property closing, Mr. Corey and Ms. Becky was amazing to work with. As long as you give them what they ask for promptly the loan will go through fairly fast. As with any other loan entity, you will have to have your stuff together to help them to help you , if that makes sense to you 😉
With God's grace and the way my loan team worked for me I now have a home.
Thanks guys

headshot image of Cory Peebles

Loan Officer: Cory Peebles

NMLS# 2158088

5 out of 5 Stars
Would Recommend
Photo submission from Donald C.

The care and understanding of the men and women at Veterans United provided me with an experience that I can only describe as outstanding and very satisfying. As a veteran, it is a good feeling to know that there really is an organization dedicated to helping me and not just talking about it. Excellent, absolutely excellent.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

4 out of 5 Stars
Would Recommend
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

Streamlined paperwork simple easy and secure

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend
headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

4.5 out of 5 Stars
Would Recommend
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

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5 out of 5 Stars
Would Recommend
headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Would Recommend
headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
Photo submission from Sarah W.

Starting the home buying process from overseas was a challenge! Veterans United's Chris Primmer and team were a pleasure to work with. From the first phone call, Chris answered our questions, responded quickly, and maintained contact with us through every part of the home buying process. Every team member was patient with us and fully explained every document, dollar, and prepared us for the next step. We love our new home and it was all possible with the Veterans United team!

headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

3 out of 5 Stars
Would Recommend

Overall, I think there was a disconnect between my loan team and our realtor/us. We would disclose stuff months in advance and then the day before close they were scrambling to get something that was already disclosed. It was stressful at times. But overall I would still recommend Veterans United to any Vet looking to get a home.

Response from Veterans United

Hi Jacob,

Thanks so much for your honest feedback—and for still recommending us despite the stress you went through. I’m really sorry that information you disclosed early on wasn’t handled properly. When things pop up last-minute that should’ve been taken care of weeks before, it creates unnecessary pressure for everyone—especially you. That’s not the experience we want anyone to have.

I know how important it is for the loan team and your realtor to be in sync, and I hate that it felt disjointed during such a critical part of the process. Your feedback helps us understand where we need to do better, and I appreciate you taking the time to share it.

If you’d be open to chatting more about your experience, the client advocate team would love the chance to learn from it and pass your insights along to the right folks here. You can reach them at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

We wanted a faster close and the cooperation at VU was tremendous. A good team!

headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

More Reviews

See all 439,814 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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