By far the worst experience buying a home. They are not up front about anything as far as what will be needed and required to get to closing. On 4 or 5 different occasions they would say I just need this one more thing and we'll be good to go...oh we just need this one more thing and just one more thing, and then the day before your scheduled to close they say hey we need one more thing, but that thing takes a week and you're closing date gets pushed back for the 3rd time. These people are a bunch of idiots that don't care about veterans or there families. I do not recommend them to anyone and never will!!
Response from Veterans United
Hi Aaron,
I'm really sorry to hear about your frustrating experience with the homebuying process. It sounds like the constant requests for additional documents and delays were incredibly stressful, and I'm sorry we didn’t provide the clarity and support you needed.
Your experience is definitely not in line with the standards we strive for, especially when working with veterans and their families. I’d like to understand more about what happened and see how we can make things right. Could you reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
Thank you for bringing this to our attention, and I apologize for the inconvenience and frustration this caused.
She and her assistant Gretchen Hopper were very helpful throughout the process.
I recommend this company to anyone looking for a VA home loan. Everyone that was on my team was absolutely wonderful. The resources they have on their page on top of their knowledgeable staff make sure that you aren't lost in any step of the home buying process. If you're looking to buy a home, definitely go with Veterans United, you won't be disappointed!
The knowledge of products and how they best serve my needs were what brought me back for a second time. VU did not let me or my family down. Mike, my agent, always had my best interests ahead of “selling” me a product. If it didn’t make sense, he wasn’t in it to press for my signature. From start to finish, he and others along the way (shout out to Samantha in underwriting) demonstrated the highest level of professionalism and commitment while delivering their product in a smooth timely manner. VU understands the mission.
Awesome process. Very easy platform/interface to utilize. The level of urgency to close the deal was on point. Happy, happy, happy.
The team we had was outstanding. We got the best deals and it was all totally personalized, huge for my family and will 10/10 be recommending them to future home owner's.
Amazing!!!! Is the word that comes to mind!!
The whole team worked together, effectively, timely, professionally, and tentatively. highly recommended!!!!
Extremely unlikely to do business with you again, or recommend your services.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback, and I apologize for any frustration this caused.
We aim to provide the best service possible, and it's clear we didn't meet your expectations this time. I'm sorry to hear that your experience with us was disappointing.
Could you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we may learn more about your journey with us? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
Tiffany Harding our real estate agent was outstanding thanks for making this a smooth process. Still can't believe we are homeowners what a great feeling. Amy Shufelberger and Matt LaTorre from VU made our house buying stress free by letting us know in real time what was needed and explaining the process whenever we had questions. Very knowledgeable group of people that we worked with everyone worked seamlessly together. I am very proud to have served my country and equally proud to have worked with such a great group of people from Veterans United. Thank you all for making my family's American dream come true.
Quick, VERY EASY and pain less.
Thank you for your professional and friendly character.
Huge lack of communication!!!
Response from Veterans United
Hi Peter,
I'm sorry to hear about the communication issues you experienced during your loan process. Clear and consistent communication is crucial, and it's disappointing to hear that we fell short in this area.
Can you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
The entire process from preapproval to closing was quick and painless. The team that i dealt with were professional and went above and beyond to make sure that anything that got missed was addressed quickly.My Thanks to Veterans United for their hardwork in getting me into my new home.
Veterans United is a very awesome company my team that worked with kept me informed stayed on top and kept me on track through the whole process.Go team patty and Katie thank you all for everything and all of your help.
Veteran's united made the process of getting a new home loan easy! The loan officer, Niall, was personable, helpful and seemed truly personally invested in us finding and funding our dream home!
Top shelf service....
We were in communication right down to the wire, just a day before closing slightly strees but very happy with the outcome.
Thank you VU
I truly appreciated the timeliness and professionalism of the team working to make all of this happen. It’s a dream come true and im grateful I chose Veterans United.
We would highly recommend Veterans United to all of ours family and friends that are looking to purchase a home. We want to thank our entire team for working so hard to make our dream come true. Underwriting, has a tough job, but made sure we had everything needed to clear to close. We are very grateful. We could not have asked for a better team.
