I was very pleased overall on the quality and efficiency of my loan staff. They made the experience a joyful event. Always cheerful and when needed, they provided me with option I had not considered. Great team work.
I think my processor Jordan Williams must be newer. He kept contacting me about things the seller needed to do instead of calling her attorney or realtor. It became a bit frustrating. Other than that he was good as well
Brayden could be more professional when talking to people
Thank you for my new home loan. Your service changed my life for better
Everyone was amazing!! They answered any and all questions I had without hesitation. They kept me up to date on everything the whole way through!! 1st time buying a house was so smooth and easy thanx to them!!
Very happy we decided to go with Veterans United.
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Everyone on the loan team was great but I wish they were more responsive. They need to be more transparent about rates. Was told the fed rate hikes wouldn’t affect me but based on the websites rates as low as page, and a payment estimate months ago, that wasn’t the case.
Response from Veterans United
Lauren, we take your feedback seriously. Thank you for taking the time to share your experience with our team. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. We appreciate the attention you have brought to improving our process.
Mystle and Joyce were helpful and kept me informed throughout the whole Buying process.Also Mathew Nunley did a good job of keeping me informed during the Loan review process.Thanks to All
Jacklyn Bonilla and Jake Ulmer were excellent members of the team. In reality, Jake’s ability to provide sound advice about what I should be looking for in a loan from the very outset is why I chose VU over a more local competitor.
Joe and the Team were a great pleasure to work with. Always there to answer the phone and take my call. I look forward to working with them again.
