The entire team at Veterans United was absolutely amazing! They made us feel so comfortable and confident throughout the entire process from start to finish. Having purchased a home prior on our own, it was such a huge and wonderful difference having this great team on our side looking out for us. Thank you for helping us find our beautiful new home!
- The Bruce Family
Our experience with Veterans United was perfect! Derek, and Nate and their teams were very helpful, easy to talk to and just overall pleasure to work with. They made our home buying experience a painless and enjoyable! Thank you so much to Veterans United and their team of experts in the home buying field! The Terra house!
Veterans United took a lot of the stress of purchasing a home, very happy with my experience!
Veterans United made the process of purchasing a home. The website was easy to use and provides valuable information about the home buying process.
To be assigned a team that was knowledgeable, personable, with specific expertise was everything I needed. I never had a question that webt unanswered. And even when I misunderstood, the team was very kind and respectful.
First two loans were great but the service this time was questionable. Lost $1500 due to an underwriter that sat on the file way too long. Asking for more documents with only a week left until closing.Our loan officer was nowhere to be found and maybe answered the phone once for our agent.Greg and Brittany were great though.
Response from Veterans United
Hey Gabriel,
Thanks for sticking with us for a third loan—I hate that this one didn’t measure up to your past experiences. You’ve come to expect more from us, and rightfully so. Having things stall late in the game and then scrambling for documents with the clock ticking? That’s stressful, and I’m sorry you were left dealing with that.
It’s also not okay that your loan officer was hard to reach, especially when your agent was trying to stay in the loop. That kind of communication breakdown can make the whole process feel more chaotic than it should be. I am glad to hear that Greg and Brittany were bright spots in the middle of it all—I'll make sure they hear your kind words.
If you’re open to it, I’d really like to have our Client Advocate team look into what happened here. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Best loan team ever?
Thank you so much!
I wish I used Veterans United for every home we've purchased. I will highly recommend them to everyone and use them again if I sell/buy in the future.
Absolutely BEST service and Scott and Curtis made this the best experience we could have EVER asked for! 100% recommend!!!
My entire team i was working with were incredible.
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Blake, Dawn, Kelsey, and Nichole did wonderful. It was very long journey but I am glad they were apart of it every step of the way to help me and assist with my forever dream home. Thank you team. I hope you guys have a wonderful weekend.
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
We wouldn’t have made it through this without James and his team!
