Communication wasn’t the easiest at first during the preapproval phase but once we got the preapproval, the process was generally really easy and communication became much easier!
Erinn Cline and Jeffery Howard were my team for my home buying experience with veterans united. The week of closing they both took a vacation and gave me NO other contact. Erinn did provide her cell phone number and promised me I could call if I needed any questions answered. Big mistake. When I called her she screamed at me that she was on a boat in the middle of a lake and that she was exiting to handle my issues. That I needed to have patience. It is not my fault my entire team left me hanging while they both went on vacation. I would never recommend veterans united, and I’m so thankful the process is over.
Response from Veterans United
Thank you for this feedback Lacy.
A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
Hands down the best loan experience we have had! Thank you for being awesome!
This process was scary as a first time home buyer but every single member of the team was there for us with any questions or concerns. They walked us through every step and always kept us and our needs in mind when looking for our dream home. We thank all of your for your amazing service and we are absolutely in love with our new home!
My family and I would like to extend a very heartfelt "Thank You" to all of the team that helped with our loan!!! It meant so much to us to have people helping us through this buying process that really cared about how we were doing and that everything was going ok! It truly felt as if they knew us personally and were treating us as close friends or family!! My children absolutely loved receiving the personalized Candy Land game and my wife loves the personalized blanket and welcome mat!! My wife and I are extremely happy and thankful that we were blessed with the opportunity to have Katy, Molly, Tyler, Josh and other team members to walk beside of us through this home buying journey!! Thank you all so much for all of your help and kind words along the way!! It is 10's across the board for this entire team!!!! Thank you so much!! May you all be blessed as you continue touching lives by being the kind hearted and caring people that you are!!With much thanks,
The Fussell Family
The team was outstanding. I highly recommend them. Thanks for everything you all done to help in this process.
Veteran's United was such a great experience for us. Our home purchase was so quick because they were on top of every detail at the moment it came up. It was a very painless process from start to finish. Thank you Veteran's United.
I can't recommend this team enough. Everything was seamless, from pre-approval through closing. Thank you very much!
This team seriously made my home buying experience simply amazing! They took all of the weight and worry out of my first home buying experience!
My marginal credit, and past bankruptcy had me very timid, and cautious about applying for a loan. My team was very upfront with me, and told me what to do to get financed. We closed in 30 days, at a great rate! We are in our dream home and we never thought this would happen so soon.
This was my second time using veterans United and it was even easier than the first time. Everything was super easy to access online and everything was done in a timely manner. I was surprised to receive thoughtful house warming gifts that made it feel more personal. 10/10 would recommend them to anyone.
If it wasn't for United Veterans Home Loans and all the hard work they have done. We would not have found or been able to have our forever home. Thank you veterans united for all your hard work and all the time you guys have done.
I enjoyed working with VU when a problem arose we worked together to figure it out and find a solution
Veterans United made home buying so easy from day one with real estate person all the way to closing. I was informed every step of the way not left in the dark at all to what was happening I am very grateful that I contacted them for my home purchase I love my new home
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This is our second time using Veterans United and I could not be more pleased with the help and support from the team. Not only were they quick on their end but also very good at explaining the process. I highly recommend them and Veterans United.
I just closed on my second home with VU and I couldn’t be happier. Dan and his team are proven to be highly skilled and efficient, and makes the home buying process seamless. Everyone I came in contact with was very professional and knowledgeable and went above and beyond to help me throughout the process.
I will definitely recommend Veterans United to anyone who is looking for home buying services!
Quick first home buying experience with an outstanding team! My Family and I Thank you!!
Great experience working with Rob and his team. I will recommend VU to every military person I know who’s looking at purchasing a home.
