Veterans united was always there and always helpful! It didn’t matter who answered, I got an answer quickly. Would definitely recommend to any I know. Please make an app so that it’d be even more easy to keep up on documents submitted.
Overall, a great experience working with Veterans United.
Response from Veterans United
John,
I’m sorry to see this and want you to know our Client Advocate team is available to talk with you. We’d like to learn more about what happened here and try to restore some of the trust we lost along the way to closing. Your feedback helps us know where we need to give additional training and improves the overall experience for your fellow Veterans going forward. Thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
Haven't worked with any real estate agents before but I do know a few and the one that helped me find my home was amazing can't thank Mike enough for the great experience!
This process truly exceeded my expectations and put any skepticism I had about home buying to rest! If you are in search of your first home as a veteran, Veterans United is light years above the rest.
Great Job everyone and thank you for helping make me and family's dreams come true!
I can’t say enough about this amazing team. Above and beyond in service!!!!
Kayla and her team were amazing! Thank you so much for everything. You made this process as stress free and enjoyable as it could have been. I highly recommend Kayla and VU for your mortgage needs.
Thanks!
Highly recommend Veterans United. It made home buying very easy. Any questions I had were answered promptly and clearly.
Our team was super helpful and really friendly. They answered any questions my wife or I had quickly and explained anything we werent sure about. We couldn't have gotten through this without them and we appreciate it. They helped us close on our first home. Thank you team!
Save the stress "Veterans United" is the best, and my wife is happy to..
Everything was great especially the realtor she was the best! But everyone in the group did their part
Great experience. The team made it very easy and stress free.
This was such an awesome experience. Trey Barrow and team took care of us. It has been more difficult to buy a car than to buy a house! All veterans deserve such awesome treatment! My family and I thank you all from the bottom of our hearts!
We were pre-approved for $500,000! Bought a house for $360,000 and almost everyday from contract to closing we had to send some document to close! Seems to be very little info sharing and communication between VU, Under Writer, and attorney! The first realtor we got Mr Beckworth was the most unprofessional person I’ve ever met! He actually used the restroom with door open while showing a home. He lied to us and was basically a waste of time! Katie then got us with Mrs Hulsey, thank goodness because she is awesome and was a great buffer for all the BS that we had to go through with VU! VU made a stressful process of buying a home more stressful! Katie and Mrs Hulsey were the only reasons we didn’t go to another loan company!
Response from Veterans United
Hi Robert,
While we are glad we were able to get you quickly reassigned to a new agent and that you had a great working relationship with Katie, it sounds that was not met without some bumps in the road. One of our Client Advocate team members has already begun to research your comments, and has contacted you for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
Thank you very much 💕💕💕💕
