Everyone on this team was incredibly supportive during a fairly stressful time for me. Having a dedicated team of actual people following me through the entire process was such a relief. Consistent communication, responsive, and kind!!!
Absolutely loved using Veteran's United, and everyone in the process that helped me. The team was great, and I would recommend VU to any of my friends and family that wishes to purchase a home!
This was my first time buying a home, and Veterans United made the process less stressful. The communication with my loan team was always on point!
It was so much easier to buy a house in Texas with out team than it was to sell our house in New York, with a bunch of bumbling New York lawyers !
I appreciate the work and dedication from VU.
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Alea, Michelle and Keagan were all great! A solid team that made the entire process seamless and I have no regrets in deciding to use VU as a lender!
noah barfield and jimmy blackard answer all our question made the proccess easy..thankyou guys ya are the best
This is my third time using Veterans United for a mortgage and this is the third flawless buying process. VU keeps me completely informed and makes the financial side of buying process easy.
Veterans United is a rare service. They know how to take care of each customer and was never pushy! Always treated us with a personable and caring attitude. Their follow up is the best, answered questions immediately, and got back to us promptly. Our team treated us like royalty and was in our corner every step of the way. They are truly a rare find in this business, without there knowledge and dedication to helping us we never would have gotten our forever home!Thank you Josie, Tammy, Amy , others in the background and our local realtor, Marianne!The Lewis's
Once again, I want to thank everyone for all the fantastic work you’ve done for me. Thank you for making my home-buying journey smooth. I'm grateful for the assistance, patience, and expertise. It's a great pleasure doing business with everyone at Veterans United Home Loans.
I had such a wonderful experience working with my team. I really felt that they cared about me as a person not just a client.
Thank you guys so very much. You made this process run so smoothly.
I’m greatly appreciated everything.
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I am not pleased by lack of communication between underwriting dept and loan officials.I received an unexpected call directly from an unknown person claiming to be EQUIFAX, the Global Data Breach Company; wanting me to release my credit report to an unknown person claiming to be from “VU”. This was to be a three way call, “stand by for connection”, with EQUIFAX in the lead.I had no foreknowledge of this call and I have been warned of SCAM by Equifax.The underwriter should warn customer of planned call and VU should initiate with a VU rep known to customer.I hung up and called Chris’s who acted immediately in a positive manner to restore my confidence.Otherwise the experience was Great.Thank you Chris and John.Underwriting Dept; Bad for scaring me to death.
The entire Veterans United team who I worked with was WONDERFUL!
In this process I believe that recommending, advising and informing are the 3 elements of sound counsel. I received all 3 via email, phone calls and texts. The App is amazing and super user friendly! I will definitely be recommending and have already recommended others to reach out for services.
All Home loan organizations should visit Veterans United Home Loans to see how it is supposed to be done. Thanks to my team of experts.
This is my second loan with Veterans United and while I feel my Loan officer does a great job, the support of Veterans United and urgency is extremely lacking. My first loan was delayed due to the appraisal not getting done timely. My second loan I thought was going smooth until I got a call 12 hours before closing that we did not have the clear to close! When trying to reach out to after-hours and the escalation team I repeatdly heard that we cannot expedite the process! I would expect a company that supports Veterans to meet deadlines like I did for this country! There is no excuse for delays and Zero communication until it was too late. I do want to say that I had a pleasant experience with all the staff and they were all very nice, but this company is too big and does not understand my sacrifice to this country and the importance of closing on time.
I would recommend this company to anyone. They are amazing. Everything went smoothly because there is a whole team of people in constant communication with you along the way. The documents were easy to upload to the app or on my desktop. It was also very clear what you needed to do at each step. I can’t be happier with Veterans United.
This is the second time I've bought a home though VU and the team made it just as easy as the last time. Thank you so much again!
