We didn’t have an issue with Veterans United, the problem we had was with the VA and their involvement. Veterans United had no control over time frames due to the VA not enforcing deadlines. When we would ask about certain things the answer was always, that veterans united didn’t have any idea when it would be done and if it wasn’t done when they said there was nothing they could do. We were just at the mercy of the VA appraisers and their schedules. As the lenders they could also no file for any exemptions to move the loan along quickly. Because of the VA we were homeless for 2 weeks. This is supposed to be a lender who cares and protects veterans but no one helped when we were without a home.
Response from Veterans United
Troy,
Thank you for this feedback. I understand how stressful homebuying can be when appraisal delays happen and I’m truly sorry you went through this. Please know we’re here for you even after closing. Our Client Advocate team is available if you wish to discuss your experience with us further. We want to hear it straight from you where we can do better moving forward.
Sincerely,
Kendra, Client Relations
Just use these guys and simplify your life. No worries, no heartburn.
I would highly recommend veterans united. Nick, Tim and chelsea were all outstanding. We weren’t sure if we would be able to purchase a home after a job loss and credit suffered. We paid off all debt and submitted our info and very quickly we were approved. This is our fourth mortgage and by far it was the fastest and smoothest experience we have ever had buying a home. Thank you veterans united.
Do the work, the outcome will be worth it.
I am not a mortgage broker, the process and events should be explained and most importantly communicating with clients. It’s a big deal especially while interest rates are f@&$/& up. And up. I went from a 2 to a 5 within a month. I thought we would be getting a much lower rate. But that’s water under the bridge. I figured VA would be able to get a bette rate. My mistake. But you are not the VA. Have not received a call since we closed guess you made you money no need to say more.
Buying a home is long process but Veterans United walk you through the process. And their team is very knowledgeable they make the process a little easier highly recommend If you're a veteran.
I would not recommend Veterans United to anyone due to the questions asked by the underwriters. Plus it would be nice to know when you are closing ahead of of time. There is a lot of coordination that goes into moving and being told you can close the day before is unacceptable and unprofessional. How are you supposed to plan for that?
Response from Veterans United
Christopher,
I'm so sorry for the challenges in underwriting and added stress around closing. I understand. We ask for a lot. Many items may seem tedious or redundant. The underwriting process can feel intrusive, but we assure you this in-depth analysis is a worthwhile step. The underwriting process serves to protect you, the consumer. Our job is to ensure your loan is done the right way. Sharing feedback with us helps promote accountability and improves the experience for other Veteran homebuyers. Our Client Advocates are available if you'd like to talk with us further.
Thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
Excellent, easy process.
