Poor communication and the process became painfully slow, unlike the Veterans United service I used to. It still has a great, user-friendly website.
Response from Veterans United
Hi Christopher,
I appreciate your feedback, and I’m really sorry this experience didn’t match the smooth process you were expecting—especially after working with us before. Communication and efficiency are key when buying a home, and it’s frustrating when things don’t move as quickly as they should.
That said, I’m glad to hear you still found our website helpful. If you’d be open to sharing more about where we fell short, I’d love my advocates to have the chance to look into it. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
The process went as smooth as possible for me and my realtor. Could’ve have been better, 10/10 all around. Will definitely recommend to other vets.
My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family
Katy and her team really hustled to get me a great deal. I did get estimates from competitors and they could not be beat overall. Plus they pulled through at the last minute and corrected my closing costs big time!
It was my first time buying a home, and I landed on the Veterans United homepage from a Google search, and it really saved the day. All of the documents and appraisals and inspections that have to be done in order to buy a home would have been a nightmare to deal with on my own, and it was all laid out plainly and clearly with the app. My loan officer and the whole team that worked with me were top notch, the to-do list really helps as well, because you get notifications about it as soon as your team put something up for you to do. And basically if you just follow that to-do list and satisfy all of those requirements, everything falls into place. It was surprisingly simple, because all of the complicated things were handled by professionals that really felt like they were working in my best interest the whole time. Thanks again for all the hard work and expertise that was afforded to me, I could not have done it without y'all.
I'd like to thank the team for putting this together with me. Today as I came home from work I was able to walk across the street and watch my sons track practice. One of my children has gone to the Jr. Olympics every year for a few years and with 2 in HS now and one coming into the school in 2 yrs, this property provides me with direct access to my children where they are and where they spend the most time. Thank you for your services! It's a dream come true.
Hands down the best all the way around. They made my whole process go so smooth. Long as you get them what they need on time. They will make the rest smooth. It was a really great experience. Absolutely recommend Veterans united to anybody. 20/10 ❤️
The overall experience was a long but greay one, thanks to all the people, Kedric, Morgan, Lin, Collin, Adrian, and, Michelle that helped and guided us through this process...they all did a wonderful job.
I think ever was very professional and did their job well.Thank you all for the house warming gift.
Everyone was on their game and I never felt a lull in communication. Great team..
If your a veteran these are the people for you. They will help you anyway they can and even break it down for you barney style. Im so proud of what these guys have done for me amd it means alot more than words can express. Im so overjoyed to land the house of my dreams, somewhere i can call home.
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I’ll forever and ever recommend VU to my friends and family because you guys really made this process less stressful and I trusted yall the entire process! Great great work
Veterans United is the way to go.Talk about teamwork making the dream work. Well my fellow Veterans, lend me your ears.Veterans United made our dream come true! I salute the entire team of professionals at Veterans united! Thank you for service!
Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.
