I was so pleasantly surprised in how quickly they answer questions and helpful every single team member that was assigned to me in this adventure we call homeownership were to me. The clarity from Veterans United in any question I asked left me confident in what I was getting into and truly helped eliminate the fears of buying a home. Then out of nowhere we get a personalized handwritten card (not some premade and stamped) from my team manager Kelly (she is great!) along with a lovely picture of a map in a frame of our new address. It has been and always be the little things that keep people coming back to businesses like this one. I for one am very pleased and highly recommend to any veteran the level of care and professionalism Veterans United gives to its clients.
This was honestly the best process I've ever had. Joseph, Alyssa and the rest of the team (I can't remember all of the names) are phenomenal. I'm telling other Vet buddies of mine about VU and Joe's team. Truly can't say enough! I'll say this, between my realtor and Joe's team, I felt at ease in letting them do their thing. That might not be a good thing, but I trusted them to do right by me.I will say the negative is the website's message about using cookies won't go away and blocks part of the page. This is even worse on a mobile device.
Veterans United has made purchasing our first home an amazing experience. They really walk with you throughout the entire process. And you won't feel like you're in the dark. I never would have imagined I would have learned as much as I did about purchasing a house.
I really appreciate everyone they welcomed us into the family they are the best im honored to be a part of the family
Tyler was very responsive.
The whole process was smooth and the app is very user friendly.
I’m honestly not great at this but I’d feel guilty if I didn’t write something after all the hard work they put into finding my dream home. This has been an amazing process and I couldn’t have asked for a better team to guide me to my first house. All there hard work made this process so easy. The only thing I had to be anxious about is waiting for the move in date! I just want to say how grateful I am for all there hard work and I would recommend them to anyone who is ready to find there first home or dream home!!!
Jacob and his team made this first home buying process extremely easy and stress free........worked with me to find what very well may be my forever home! They continue to be available for help and calls whenever something comes up
Cody and Corey was phenomenal. They made buying my first home stress free. Both of them were very knowledgeable and let me know what was going on every step of the way.
Toby is amazing. He was always available for questions, and we had a lot of them. He is very knowledgeable and takes great pride in his job. We will certainly recommend Veterans United based on our experience with Toby!
Awesome team to have been assigned to my wife and I!
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Donald and his team are very knowledgeable, friendly, and understanding, and are willing to go that extra mile to help make things work for you and make your home buying purchase a pleasant experience!
They help me get into my dream home every step of the way. I would recommend their entire staff to anyone who’s looking to purchase a home.
Veterans United worked great for me! The team was able to keep me informed and ahead of the game all the way! Thanks again!
Easy peasy.
Thank you Bobby and Allen for all you had to put up with to get us this loan?
Too many people to deal with, closing slipped by a week and a half causing me to stay in a hotel for over a week with a handicap son
Response from Veterans United
Hey Maurice,
I’m so sorry to hear about your experience. Having to coordinate with multiple people can already feel overwhelming, and I understand how much harder that was with your closing delayed by more than a week. I can only imagine how stressful it must have been to stay in a hotel that long, especially while caring for your son. That’s not the experience we want for our borrowers.
I’d like for my team to have the opportunity to review your file to better understand what caused the delay and see if there’s anything we can learn from it. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
