Justin was AMAZING throughout the entire process of my first home buying experience. He answered all my silly questions, reassured me when I was feeling not so confident, and overall just helped me so much to ensure my experience was smooth and easy. He was so kind and knowledgeable and I’m super thankful for all of his help!!!!
Tyler was fine. He tried but he was absent for a decent amount of time so I ended up working with Chris Hill. Chris was terrible, every conversation I had with him held a tone of condescension and arrogance. He was full of flattery and lip service but I did not feel once that he actually cared. He told me during one phone call "I dont care if we keep your business" additionally, talking with my realitor, Chris's attitude was similar talking with others as well. I Don't think he should be in a position where he deals with customers. Finally, underwriting took so long to start my file, we ended up closing 2 weeks after the initial closing date. The whole experience was very frustrating. Next time I mortgage a property I will not use this company.
The whole team was great. They took the time to explain when I had questions, always prompt with giving updates, and very courteous. I’m a first time home buyer that needed assistance and I received that and more.
A great experience5 . Wonderful people.
Great Job all, thankful for great technology and helpful videos and digital signing and was also greatful for my job that used Tech like Linking Paylocity my works pay consolidator. Makes loans much easier.
Fabulous! We appreciate the entire team effort in going through the loan process! We enjoyed working with Ryan, Derrick, and the other members of the team. Thank you for a successful and smooth process!! Highly recommend!
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This has been such a great experience. I am 56yr old and never saw myself as a homeowner, Veterans United helped me to make a dream come true. This entire team took very good care of me and helped me understand exactly where I was in the process at all times. Their portal online is user friendly, therefore every time I had something on my to-do list, I would get an email. I highly recommend using Veterans United for your home buying needs.
Brad was excellent. Very knowledgeable. And went above and beyond to ensure all our needs were met.
This was the most amazing experience ever! The whole team worked together and made my wife and I feel so at ease throughout this potentially stressful adventure. I was me to the whole buying a home process so naturally I worked about everything but My Team of experts came threw for me on every question and concern. My wife and I are forever grateful for Veterans United for helping to make our dream come true. Thank you all so very much!
Veterans United is a very thorough and by the book, that can be very good and bad at the same time. As long as you make sure your ducks are lined up and you have everything in order you should not have any issues closing with this lender.
