VETERANS UNITED MADE MY HOME BUYING EXPERIENCE EASY AND PAIN FREE. Every step was explained. The app made it easy to upload documents. The to do list was easy as well. I had a great experience with them.
I would highly recommend doing business with Veterans United. It's clear they want the homeowner to succeed. They will expect a lot of information from you--provide that info and rest assured your loan team takes their responsibilities very seriously. My loan team, Brad Strubel and Kimmy Sanders were always there to explain every step and answered every question my wife and I had. We had many conversations during the process and all were positive, reassuring and professional. Also, the online interface was very intuitive. It was extremely easy to follow the process and meet all of my suspenses. Thank you for connecting with my Wife and I with our dreams!
Awesome seamless experience!
Veterans United made the entire buying process easy from start to finish. They did everything but choose the house. Definitely recommend them to any veteran interested in purchase a home using a VA home loan.
The team that helped Me with my loan were very professional and understanding. They made a stressful and nervous period feel less so and I would definitely recommend them to anyone
Really didn't expect it to go as smoothly as it did. Excellent experience.
Great job done
A six hour close that led to exhaustion and extreme confusion while signing closing papers is not alright. You don't take an elderly disabled veteran and make him and his wife sign papers for 6 hours while the caregiver and dogs are in a hot car on a one hundred degree day. Since Veterans United kept messing up the paperwork they weren't even allowed food during this time. By the time they signed the confusing paperwork that VU kept messing up, they were hungry confused and very fatigued, which is highly illegal on Veteran United's part. They didn't even receive copies of the paperwork for 48 hours after the transaction. I (the caregiver) called the supervisor the next day after the whole mess, and he did not even offer to fix anything. Horrible mess. I would not recommend this company to anyone.
Response from Veterans United
Hi Morris and family,
I’m so sorry to hear what happened on closing day. A six-hour signing in extreme heat, especially for an elderly disabled Veteran and their spouse, is not okay—and I can’t imagine how upsetting and exhausting that must have been for everyone involved, including you as their caregiver.
We absolutely want to understand how this unfolded and where we failed to step up. Your feedback raises some serious concerns, and I’d like for my client advocate team to have the opportunity to talk with you directly so we can look into this and bring it to the attention of the right teams here. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but we’ll follow up as soon as we can if you contact us outside those hours.
This experience should have been handled with care and respect, and I’m genuinely sorry that didn’t happen.
You will not regret using Veterans United! My team was really amazing and I'm so grateful for them. Nick and Kathy you guys rock. Thank you.
This is my second home purchase with Veterans United. An incredibly easy process with a support staff I can trust. Everyone is so helpful through the entire process.
We’ve used Nathan and his team twice and each time it’s been so smooth. Great communication, quick advice. We move every couple of years so we’ll be back again soon!
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Matt and Amy were terrific.
The process was stressful and overwhelming but everyone from Veterans Union were fantastic. Everyone was so helpful and I have been recommending Veterans Union to my family, friends and colleagues. Thank you for having a fantastic team. May God continue blessing your team so they can be a blessing to homeowners like us. Thank you once again.
Overall my experience with Vetrans United was great. I would highly recommend to any veteran looking to purchase property.
