The complete staff that worked with me on my loan was terrific. We were able to get everything in and done and closed on the date we were supposed to. Great working with these well experienced individuals
friendly website easy to work with and they keep u updated
You can't go wrong with Veterans United. Great lenders, very understanding and patience. Helped me understand the whole process as a first time home owner. Communication was smooth. Greg was always available to me. I am so glad I went with them as my lender.
This is the third home that I have either purchased or refinanced with United Veterans, and each has been a pleasure.
Honestly the entire process was easy, as soon as I signed up that I needed a VA home loan, it seemed like a team came running to assist. The understanding of what was needed was clear, and being almost all digital, it was a do it as I had the time.
Very professional team of individuals knowing what needs to be done and doing it. Caring for their customers . . . thank you.
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My team was amazing 🤩
Jeff and Danielle are the best. I highly reccomend them!
Vincent and his team were absolutely outstanding! This was our third home purchase, and I can confidently say it was by far the smoothest loan process we’ve ever experienced. From start to finish, Vincent kept my wife and me fully informed—always quick to answer questions, provide guidance, and make sure we understood every step. He went above and beyond to help us secure a great rate, and everything closed right on time with zero last-minute surprises. The level of professionalism and customer service we received was unmatched. I’m so glad we chose Veterans United this time around—it made all the difference!
Be prepared for a lot of steps... and remember to be patient. A lot of things about the process may not make sense, but once you reach the end you'll be able to see what those were about. Check your email often - throughout the day - and respond to things from them as quickly as you can to help keep everything running as smoothly as possible.Don't go crazy buying stuff for the new house until AFTER you've closed and gotten everything connected, hooked up and paid for - the power, water, etc. Remember, things can fall through on you until after everything is signed at closing.
Started out very good. Ended up missing closing date do to VU not sending me all the paperwork I should have filled out until day before closing. This put my family and I in a hotel for two weeks on my money. Could not get a response from my loan coordinator when I had questions, emailed and left voicemail numerous times. Ended up spending tens of thousands of dollars on a zero down VA loan. Loan officer was away for the closing and it took me threatening to walk away from the deal to get any of his associates to get involved and fix the issues. I have bought and sold several homes on VA loans this is hands down the worst experience I have had. I will not use VU again.
Response from Veterans United
Hi Bobby,
I’m truly sorry to hear how difficult this experience was for you and your family. Having to cover hotel costs and feel unheard when you were reaching out for help would be incredibly stressful, and I regret that you were left with such a poor impression of Veterans United. No veteran should walk away from the homebuying process feeling this way.
My team would appreciate the opportunity to listen if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Aaron, Lindsey, and Julia were a phenomenal team for us and we greatly appreciate all they did!
Trip and Levi were exceptional. Buying a home is very stressful but Levi and Trip kept me informed almost daily. Levi definitely let me know if something more was needed from anyone and Trip though we ran into a money issue on literal closing day - he helped me past the finish line with my forever home.
Jason Bals and my team were very professional, checked on me constantly, did evrything they could to get me in my forever home.
Extremely easy process and very happy I went with yall
Working Veterans United team has by far exceeded our expectations when it came to buying our first house. They were quick, professional but concerned and caring. They kept the whole process moving forward in a timely fashion. We are still in shock how fast we became home owners!! Thank you Veterans United for helping us buy a home that we always dreamed of!!
