Team service was OutStanding, support was given from beginning to end a very pleasant experience...
Veterans United is a very thorough and by the book, that can be very good and bad at the same time. As long as you make sure your ducks are lined up and you have everything in order you should not have any issues closing with this lender.
From original loan to the painless refi process with Matt Lucas and his team, I can proudly say they work for the veterans they are serving! Great communication the whole way through! Highly recommend using VU for all your home loan needs!
Sam, Kimmey, and Tre are the best of the best and absolutely outstanding to work with!
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I love that you have a team that helps you with every step of the process.
Zach is absolutely amazing! 10 out of 10 experience and communication!
I could not and wouldn't have gone through this process with anyone else! As a single mother of two this was terrifying! But veterans united made the process easy and I got the best possible options for me. I am extremely happy with them and would do it all over if it meant working with them!
The loan officer and home concierge were awesome in guiding me through the process. The underwriting team has a hard job but also a little understanding and common sense would be helpful when dealing with bank accounts and loans.
Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.
Response from Veterans United
Hi Erica,
I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.
Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.
If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
Ryan and his team were very professional and friendly. They made my first home buying experience less stressful.
Johnny just did a great job…. He made to process clear.
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We've worked with VU twice now and we have not been disappointed. John Parker is an exceptional loan specialist (having done so many of them!), down to earth, and easy to work with. I highly recommend VU for all of your VA home buying needs!
Aaron was awesome with difficult sellers.
Shannon Hudson is always the best to work with. Her communication is very clear and responses are always prompt. She is the best at what she does and very knowledgeable and willing to answer any question you have or find the answer and get back to you. Highly Recommend!!! Thank you again Shannon
