Knowledgeable, Kind, Efficient
An exceptional job on keeping me informed on the process and what to expect.Communication was key about what was needed from me to close and it was done Professionally . Well done Thanks!
My loan was small and ultimately throughout the loan process we did not feel that our loan was worth the loan team' time. We (myself and my realtor's team) were constantly having to reach out, often multiple times to obtain updates. The team would provide an estimated close date and that day would come and go without an update.My loan officer in particular was not great regarding follow-up for things that actually impacted payment. My loan was impounded despite the fact that I was asked to put 25% down, instead of 20% When I asked whether we could remove the taxes and insurance from the monthly payment, my loan officer said he could probably have them waived, but there was never follow-up and in the end the loan was impounded. Frustrating experience. I am told that Veterans United is overall very good and that my experience may be limited to my particular team.
Response from Veterans United
Hey Michael,
I’m really sorry to hear that your experience left you feeling like your loan didn’t receive the attention it deserved. I can understand how discouraging it must have been to have to keep reaching out for updates and to see closing dates pass without communication. You should never feel overlooked—no matter the size of your loan.
We always want every borrower to feel valued and informed throughout the process, and I’m sorry that wasn’t your experience this time. Your feedback helps us see where we can do better, especially when it comes to timely follow-up and clear communication around payment details. I’d really like for my Client Advocate team to review your experience and make sure your concerns are fully understood. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
We ran into a couple of problems last year when trying to buy a house..but Brian and his team walked us threw as to what to do and not do so that everything would go smoothly when I start the process again to buy a house. Now I can say we are home owners now. Great job Brian and your whole team.
My team at VU was awesome, from my loan officer to the realtor that helped us out! Megan, Lexi, and Logan were helpful, responsive, and knowledgeable. They made the process smooth and took time to answer all of our concerns. Now, we're upgrading to what I can only say is a dream home. We couldn't have done it without the team at VU!-Bryan S.
No correspondence from my loan whatsoever. I would leave voicemails and no return calls at all. This was my first experience with United Veterans and unsure about the process. Most of the information I had to reach out to my realtor, who by the way, spoke to my loan team more than I did.
Response from Veterans United
Hey Michael,
I’m really sorry to hear about the lack of communication during your loan process. I can only imagine how frustrating that must have been, especially as a first-time homebuyer trying to understand each step. You deserved consistent updates and timely responses from your loan team, and I’m sorry that didn’t happen.
We always want our borrowers to feel informed and supported, and your feedback helps us pinpoint where we fell short. I’d like for my Client Advocate team to take a closer look into your experience and see how we can improve moving forward. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
there are bumps along the journey but those are expected. overall happy to use them
Team that supported me was very knowledgeable, on top of their game and make it too easy.
We had an amazing experience. Definitely recommend!!!!
The entire team including our realator Kari Evans made me and my wife feel truly appreciated as a veteran. God bless them all & God bless the United States of America.
I have been dealing with Ben Long for over 13 years. I bought my first home through him, my second home, my sister's home, and now my brothers. I wouldn't go with anyone else!!
All loan support was great. The process was smooth, quick amd without any obstacles. Thanks very much.
Ready to see for yourself?
Experience first-hand why 357,919 homeowners give us a perfect score!
Perfect
Jamie and Chad made this whole process quick and painless. I would definitely go with them if I ever decide to purchase a new home again!
I would recommend Veterans United to anyone. I've been in the military for over 16 years and I know the stigmatism of most Veteran organizations. This one truly is here to help. From the first day I had an inquiry to the last day of my home closing, they were there for anything I needed.
Awesome team! They helped and walked us thru the whole purchasing of our 1st home! Highly recommend Kendall and the United Veterans team!
It's been three years, I was waiting for this opportunity, today I reach out, to great reliable VA TEAM ,
