Was not the best interest rate that I could’ve gotten, but it was very good service and attention to detail when we got the ball rolling.
Veterans United made our first home buying experience as painless and streamlined as possible. We could not have navigated this process nearly as stress free or confidently without the help of Jared Wilmes and his team. Thank you so much!
I would 100% recommend the experience smooth and easy to understand/ complete tasks throughout the process. Being able to buy a property at 20 years old is a great accomplishment but would not have happened without Veterans United! The only negative I have to say is about a delayed closing our date was pushed back because there was a misunderstanding about my husbands arrival date to Hawaii, misunderstanding happen all the time and it is totally okay but I am unpleased with how it was handled. After being told that our closing date was being pushed back due to the mistake that was made by the veterans united team there was no accountability or empathy for the situation it put myself and my husband in, we ended up having to cancel and re schedule all utilities that were set up for the original closing date, we had to cancel our delivery’s to our new home that we’re scheduled to be delivered on the original closing date and we had to pay for more days in the hotel ($280) per night luckily it was only for 4 days which is not bad however the situation could have been a lot worse and the least we could have gotten was an apology.
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
Working with Candy and her team has been such a wonderful experience. They are not only incredibly efficient but also genuinely personable, making the entire process feel much smoother. Despite our hectic schedule and the tight deadline to close within 30 days, they really went above and beyond to accommodate our needs. I truly appreciate their dedication and support during this time.
10/10 would recommend!!! Thank you Candy, Grace and Alyssa.
Could not believe how smooth and quickly this Veterans team executed our process. Phil and Wendy are great! Highly, highly recommend.
Ron and Deborah Kight
It was a challenge going thru the loan process with Veterans United. But, well worth the experience. The loan officers ( Kimberly and Amber) assigned to me made a complicated process seem like a walk in the park. LOL! There was tons of paperwork to docu-sign and a mountain of documents needed to prove who I was and inspections on my future home to assure the homes' safety and worth. In the end, I was approved for my dream home with an awesome 3.5% interest rate. Their assistance didn't end there. They made sure my dream home would not make me house-poor by keeping my debt-to-income ratio in line. I had to be debt-free (including credit cards) to make the numbers even out.
Excellent attention to detail,from the the beginning of building my credit the team explained what I needed to do and guided me the whole way, Nov. of 2024 0. Zero credit score to closing on my home on August 15, 2025,, only draw back that wasn’t their fault the selling agent held my keys for a minute but finally got in my home at night,,no big problem I slept great and the next morning had my first cup of coffee in my own home.thanks Greg and Brittany first rate service all the way.
They were wonderful and went above and beyond to make everything go smooth and even when there was a problem they took the time to help fix and get the closing done. Best company I ever worked with. Highly recommend
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The whole process was well communicated and executed flawlessly online. The availability of the app and ability to review and sign all documents remotely was essential. The team at VU was always available to answer questions or give updates.
Veterans United made our first house buying experience a breeze!
My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family
The staff (Jeff, Sarah and Natalie) were, from the start, responsive, professional and knowledgeable. They were great to work with and felt like we were a team working together toward a common goal.
