Was a user friendly process and VU team assigned to our mortgage were professional and very responsive. Process of electronically pre-signing much of the information and materials gave us time to review at our pace and get questions answered before putting pen to paper. All of the prep work ensured closing was quick and easy.
Oh my goodness… Daniel and the team—Bailey, Missy, and Travis—were absolutely phenomenal. They were always available to answer questions and showed incredible patience throughout the process. Our move was unexpected and had to happen quickly, so my stress level was through the roof. But this team made all the difference—they gave me confidence that everything was in good hands. I’m so grateful for them!
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
The Veterans United website was remarkably easy to use. It guided me through each step with simple instructions and gave me confidence throughout the process.
Zach team was amazing. They were with us every step of the way. Made everything easy to understand and explained anything my wife and I had questions on. I was nervous getting my first home but this was perfect
Charlie Holsten is top notch and extremely attentive to his customers needs. If you need a loan, he is the guy to contact…he will get it done.
It was a challenge going thru the loan process with Veterans United. But, well worth the experience. The loan officers ( Kimberly and Amber) assigned to me made a complicated process seem like a walk in the park. LOL! There was tons of paperwork to docu-sign and a mountain of documents needed to prove who I was and inspections on my future home to assure the homes' safety and worth. In the end, I was approved for my dream home with an awesome 3.5% interest rate. Their assistance didn't end there. They made sure my dream home would not make me house-poor by keeping my debt-to-income ratio in line. I had to be debt-free (including credit cards) to make the numbers even out.
Would be a 10 but the Loan Coordinator never replied to messages or phone call. Loan Officer was great!
I can’t thank Veterans United Home Loans enough for their outstanding service and support during my recent refinance. I originally started the process with another lender, but switching to VUHL was the best decision I made. Not only did they offer a smoother experience, but they also got us about $30,000 more in cash than the other lender quoted — a life-changing difference.Thanks to their help, I was able to pay off all of my outstanding debt and breathe easier financially. VUHL has always done right by us in the past, and they continue to deliver excellent service and real results. Their team was professional, responsive, and truly had my best interest in mind throughout the entire process.If you’re a veteran or service member looking to refinance, I highly recommend giving them a call. They go above and beyond.
To: Veterans United Home Loan Team Members, Kris, Dalton, Jake, first and foremost I give God All The Glory, but I want to take the opportunity to say thank you all who made my home buying possible, and thank you for my gift a picture of my new home and my nice smelling candle and my card, you guys was amazing, I’m so excited about being in my new home. 🙏👌Thank you kindly! LeBron
On my 2nd home, of course I'd recommend. Smooth process.
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My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family
Everyone at Veterans United kept us informed and we all were on the same page all the time. Kyle and his group of people worked very hard to make sure that we understood the process and kept us informed.
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