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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

434,570

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 434,570 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

4.5 out of 5 Stars
Would Recommend
headshot image of Sean Bostwick

Loan Officer: Sean Bostwick

NMLS# 2242383

4.5 out of 5 Stars
Would Recommend
headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Would Recommend
headshot image of Brandy Clarke

Loan Officer: Brandy Clarke

NMLS# 2116675

5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

2 out of 5 Stars

I was quoted one and interest rate when I started and one point. Just before closing the rate changed and 3 points were added plus title Insurance. This was not right to do to anyone let alone a Veteran. Very poorly done.

Response from Veterans United

Hi Robert,

I am sorry that this was a frustrating experience for you, we would never intend to provide a rate or fee you were unaware of receiving. Your initial loan estimate reflected what was discussed but I do see a buy down of a little over one point which took place about midway through your process. While I do not see any further changes we certainly understand that updating your fee sheet can cause confusion when not explained in a timely manner. It is our hope that your home serves you well as you have our country and if you have anything further you wish to share or discuss, our client advocate team remains available to you.

4.5 out of 5 Stars
Would Recommend

Great service

headshot image of Travis Pfaff

Loan Officer: Travis Pfaff

NMLS# 2243656

4.5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

4.5 out of 5 Stars
Would Recommend
headshot image of Tiffany Casey

Loan Officer: Tiffany Casey

NMLS# 2061431

5 out of 5 Stars
Would Recommend
headshot image of Collin Grote

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Had a great time working with Steve. It was my first time buying a house and it went incredibly smoothly. He was there to answer all of my questions and always got back to me which I really appreciated. Thanks Steve!

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

4 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Lucas, Andrew, Jared and Cody are all awesome. They not only tolerated my numerous questions they answered them quickly and happily ( some a few times) they explained things in layman’s terms and gave honest and thorough responses. I knew what to expect through each step and their numbers were accurate. Another thing I liked is from my point of view veteran United honors their employees and their time off is actually off. But that said whenever one of my team was off another team member answered quickly and correctly . My vu realtor Thomas walker was incredible too.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

4.5 out of 5 Stars
Would Recommend

Truly satisfied with my VU team!

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
Would Recommend
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

My real estate agent Cassie was an expert she did a terrific job and if I ever decide to buy or sell a home I'll go through her again she did a terrific job I couldn't ask for anymore thank you thank you thank you

headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

4.5 out of 5 Stars
Would Recommend
headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

4.5 out of 5 Stars
Would Recommend

Glad it is done

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

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5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

VUHL made it the easiest refi ever done, and we’ve only done it twice. We had a few obstacles that we had to over come but hay what’s the fun in it I’d there weren’t any. Great job lady’s and gentlemen! Thanks for your work.

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

I worked solely with Amanda, and she was GREAT! I had a HORRIBLE experience with my first home purchase, in which I explained to her, so she made sure I only worked with her and nobody else and I truly appreciated that! She was such a good person to work with and also told me even if I didn't go with their company, she'd still assist me! The way she worked with me, I believe she would have! Any questions I had, she answered! If I was confused on anything, she was there! If I decide to purchase again while here, I'd definitely go with them! I can't speak for anyone else in the company, but I would definitely recommend Amanda! And trust me, I am SUCH a picky person and I can be a lot but everything worked out well!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
headshot image of Ryan Clearwater

Loan Officer: Ryan Clearwater

NMLS# 2125248

5 out of 5 Stars
Would Recommend

All of our team were wonderful but George Eastergard went way beyond what most loan officers would do. We had many obstacles to overcome and at times I was ready to give up but George helped us every step of the way and encouraged us to keep moving forward. I'm beyond grateful for his help. He's truly a gem! Thank you all for making our home ownership possible!

headshot image of George Eastergard

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

Daniel and Jordan did an excellent job working through my refinance. The communication was spot on and the to-do process went smooth. I would and will recommend Veterans united in the future. It was a pleasure to work with them and I look forward to working with them in the future.

headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

More Reviews

See all 434,570 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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