Matthew Perona made big promises on our initial meeting. He showed optimism and eagerness to help, but once we signed and agreed to work with him as our loan officer...everything changed. Matthew was dismissive, non responsive, and made excuses for his lack of attention to detail. At one point, Matthew showed serious unprofessionalism and stated "..look, I don't get paid until this deal closes." There were many clerical issues and delays in paperwork submission. Matt ignored our messages and there were many times that our realtor had to leave multiple messages to get a response. Our realtor also took on responsibilities regarding loan follow up which should have been addressed by Matt. If we had a loan officer who was present and actually cared for us, this entire buying experience would have been different. Beware, Matthew is not who he presents himself to be.
It is so important to choose a loan officer who has you best interests at heart, and not just financial gain. It's also important to have a responsive loan officer, especially during underwriting. Additionally, the home buying process is a life changing journey...be sure to choose someone who will make sure your name is reflected accurately on documents and is sincere/passionate about what they do. These are all things that Matthew was NOT.
Katie was was absolutely 💯 wonderful getting our loan approved. I cannot say enough about Veterans United and their team working with us.
There are too many unnecessary phone calls from multiple people saying the same thing after task from the checklist were completed. I asked repeatedly to not be contacted in that manner that many times.
Alex and Dalton were the greatest. I would tell any Veteran that is interested in purchasing a home, to call Alex or Dalton!
Everyone from Jason, Sarah, and Stephanie were amazing and did everything in their power to make this home buying a good experience. Thank you to you all
The V.U team was very professional and patient and precise in preparing this house buying experience,we loved every step of the way to the Keyes of our New Home,Thanks Team,Ronnie and Hazel😊
Everything was as expected until the final approval. Alsi worked hard for me but the underwriter and those around the underwriter were difficult whether it was them not understanding how taxes worked and waiting to the last minute for the final numbers
Awsome group of professionals
We love working with VU witb our veterans home loan. You are the go-to for our family home loan. You are fast and efficient. Every time I called, Kyle and his team always picked up the phone to answer all of my needs. I am a loyal VU customer. Keep up the good work. Thank you.
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I’ve done everything with USAA for over 20 years and was a little worried going with you but, this was the best home buying experience I’ve ever had. Jon, Ryan and the rest of the crew did amazing and we are truly happy with everything. Thanks again for everything!!
Came through on schedule. I’m an old soldier. Actuary, meeting obligations and commitments without glitches makes life much more pleasant
I enjoyed every minute of the loan process with my Veterans United team.
Everyone on the team deserves all the awards you have at your disposal. They were nothing short of amazing. Would buy 10 homes with them if I could afford it.
Bobby and our loan team answered every question we had were always keeping us informed and got us to close early!
