Overall my experience with Vetrans United was great. I would highly recommend to any veteran looking to purchase property.
Kapil & Carrie went above & beyond to ensure we were ready for closing. Highly recommend.
As a first-time homebuyer, I expected a smoother and more transparent process than what I experienced. Unfortunately, communication and organization were lacking throughout my loan process.I strongly prefer email communication, but despite multiple requests, I was almost always met with voicemails instead. This made it harder to keep track of important information. I was sent several versions of the same documents to sign, which was confusing. At one point, I was even asked to re-verify my employment just two days before closing—something I wish I had been warned about much earlier in the process.Even more concerning, I personally caught a $10,000 error in my closing costs just five days before closing. When I brought this up, instead of recognizing it as their mistake, the team initially discussed restructuring my loan to include the additional fees. Only later did they realize it was an error on their end. That kind of oversight is unacceptable, especially when clients are paying fees for document preparation.As a first-time buyer, it would have made a huge difference to have a clear timeline of what documents to expect, when to expect them, and even guidance on things like taking time off work for closing.On a positive note, every interaction I had with staff was friendly and courteous. However, the lack of consistent communication and upfront explanation made what should have been an exciting milestone into a stressful and confusing experience. Veterans United could greatly improve by focusing on clear, timely communication—especially for those navigating the home-buying process for the first time.
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Securing my first mortgage loan with Veterans United was a notably positive experience. The process was smooth and supportive throughout each stage. The team demonstrated exceptional professionalism, guiding me patiently and answering all of my questions with clarity. Their dedication to making the experience as straightforward as possible helped alleviate much of the stress typically associated with buying a home. I felt well-informed and confident in my decisions, thanks to their thorough explanations and consistent communication. Overall, Veterans United made my first home buying process not only manageable but genuinely rewarding.
I was impressed with the step-by-step support throughout the process, as well as the ease of reviewing documents and signing in to the MyVeterans United Portal. Communication is essential, especially for a first-time home buyer like myself.
The whole process was smooth and timely.
Super easy process
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
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Everyone went above and beyond to accommodate my every need. Outstanding group of individuals and it was a absolute pleasure working with them.
Everything was open and professionally done
It was a challenge going thru the loan process with Veterans United. But, well worth the experience. The loan officers ( Kimberly and Amber) assigned to me made a complicated process seem like a walk in the park. LOL! There was tons of paperwork to docu-sign and a mountain of documents needed to prove who I was and inspections on my future home to assure the homes' safety and worth. In the end, I was approved for my dream home with an awesome 3.5% interest rate. Their assistance didn't end there. They made sure my dream home would not make me house-poor by keeping my debt-to-income ratio in line. I had to be debt-free (including credit cards) to make the numbers even out.
VU was extremely helpful during the whole process and was extremely understanding with complicated military related issues that came up. Would 100% recommend especially for first time homebuyers.
My name is Justin Truman (Retired Veteran). This was my first time purchasing a home, and I used my VA home loan to do so. I didn’t know what to expect and was a bit intimidated—until I called Eric Johnson at Veterans United.
I looked it up online: Veterans United is the #1 Veterans Home Loan Lender in the world, and that’s for a good reason. I had searched far and wide for a lender who could offer the greatest loan amount, and as it turns out, it’s Veterans United! My credit score was around 640–660, and Veterans United approved me for up to $300,000. I was even told to contact Eric if I needed more. 😂
I found a home for $200,000, and Eric locked me in at 6.5%, which is amazing considering my last bankruptcy and credit history. He was always in contact with me, and if he was on the phone, he would always call me back. I could literally go to war for this dude—his service and professionalism are what I call next level.
His team even got together and went shopping for me for a housewarming present. The fact is, I expected the home-buying experience to be hectic, stressful, and overwhelming. Turns out, I couldn’t have been more wrong. Eric even provided me with a checklist (with links) throughout the entire process.
It was literally one of the best experiences of my entire life. I haven’t been this happy since my child was born—and that’s a fact. This man treated me as if I were his own son.
If you are a veteran who qualifies for a VA home loan, it would behoove you to contact Eric. And when you do, tell him I said hello.
John, Joshua, Kylie and everybody at VU were exceptional in customer service. Highly recommend VU and especially this team!
