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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

440,123

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Outstanding job.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

1.5 out of 5 Stars

The main loan officer Marlon Galbreath only talked to me very little, and when he did I got very frustrated when He would ask me questions that he should of already had information provided from people like Greg Fallert who was very informative and kind and did the work not Marlon Galbreath !

Response from Veterans United

Hi Ruth,

I really appreciate you opening up about your experience. I’m so sorry to hear that you felt let down by your loan officer and left to navigate a lot of this on your own. When communication breaks down—especially from the person who’s supposed to be leading the way—it’s incredibly frustrating. You deserved better, especially as a first-time homebuyer.

It’s good to hear that Greg was a reliable and kind presence during the process—I’ll be sure to pass along your kind words. But you shouldn’t have felt like the responsibility was falling on him to fill in gaps or pick up the slack. That’s not how we want our teams to function, and we take that seriously.

If you’d be willing to connect, I’d really like to get you to my advocates to learn more about what happened and make sure your feedback gets to the right people here. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and I’ll make sure someone gets back to you if you reach out outside those hours.

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

1 out of 5 Stars
headshot image of Dezmond Perkins

Loan Officer: Dezmond Perkins

NMLS# 1884789

5 out of 5 Stars
Would Recommend

Great service.

headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

5 out of 5 Stars
Would Recommend
Photo submission from Ciara A.

Highly recommend. Over and over again! So many ways to communicate throughout the process. Can't say enough good things.

headshot image of Samantha Rustemeyer

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

3.5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Using Veterans United for the third time now is now just for convince, choice, or anything else. Using Veterans United is solely due to the expertise, friendliness and streamlined processes to ensure my family is happy, comfortable, stress free and aligned through buying our new home! I recommend Veterans United and have our realtor now who is going to be working with them also now!

headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

2.5 out of 5 Stars

Underwriters wanted ridiculous documents at the final week of closing. Made my first time buying a house a stressful event, not an exciting event like it should have been.

Response from Veterans United

Hi Joshua,

Thanks for sharing this—and I’m really sorry your first homebuying experience felt more stressful than exciting. That’s such a big milestone, and it should’ve been something to celebrate, not something that left you feeling frustrated and exhausted.

I know underwriting can feel overwhelming, especially when requests come late in the game. When it starts to feel like a moving target—especially in the final week before closing—it can really take the joy out of the whole process. I'm sorry we put you through that, and that it made what should’ve been a moment of pride and accomplishment feel more like a struggle.

If you’re open to it, we’d love the chance to learn more and make sure this feedback is shared with the right folks internally. You can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to leave a message anytime.

4.5 out of 5 Stars
Would Recommend

Only problem with loan process was never ending request for forms. All worked out but loan approved in time expected.

headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Professionalism and expertise are key words in describing my experience with VU. Highly recommend for Veteran first-time homebuyers.

headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend

This is an All Star team. Professional, proactive, personable and exceptionally competent. 10 stars out of 5.

headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

We have had the best experience in home buying, I could not imagine a better company to guide us through this. Not only Greg Hines, but Cara Belcher and the whole team we had were amazing

headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
Photo submission from Tawfiq K.
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend

I don’t write many reviews, but I’d feel wrong not saying something about Colin Park. Buying a home—especially using a VA loan—can be a stressful, emotional, and confusing process. There were moments when I doubted whether it would even happen for me. But Colin walked with me every step of the way, and I honestly couldn’t have asked for a better loan officer.From the jump, Colin made things feel personal. He didn’t treat me like just another client in a queue. He took the time to understand my situation, my goals, and even the stuff I was nervous to say out loud. There were moments where I was overwhelmed, unsure, even tired of the process—and Colin kept showing up. He explained things clearly, gave honest answers (even when they weren’t what I wanted to hear), and never once pressured me to rush anything.What I appreciated most was how present he was. Whether it was a late-night email, an early morning text, or jumping on the phone during his off hours—Colin was always there. He made me feel like I mattered. I wasn’t just buying a house; I was stepping into something new for myself and my future, and he treated that with the care and respect it deserved.There were a few critical points where the process could’ve gone sideways—small hiccups, tight deadlines—but Colin was calm, focused, and on top of every detail. I trusted him completely, and that’s not something I say lightly.When I finally closed, it wasn’t just a “we made it” moment—it felt like the end of a journey I had a real teammate on. That’s what Colin was. Not just a loan officer. A teammate. An advocate.I also want to give a big shoutout to Tyler, the loan coordinator, who was an absolute rock behind the scenes. Tyler kept everything moving—documents, deadlines, follow-ups—without ever making it feel overwhelming. Anytime I had a question, even the small ones, he answered quickly and clearly, never making me feel like a burden. He was organized, professional, and incredibly patient, especially when I needed extra clarification or had to resubmit things. It’s clear he takes pride in his work, and that made a huge difference. Behind every smooth loan process, there’s someone quietly making it all happen—and for me, that was Tyler. Grateful doesn’t even cover it.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Ryan and his team were phenomenal! Excellent communicators who worked very hard to make our loan happen. Definitely highly recommend!

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend

This was by far the smoothest house-buying process we've ever experienced. From Susan, the realtor, to Matt and CJ on the loan team. Everyone was outstanding!

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend
headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

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5 out of 5 Stars
Would Recommend

Wes and the team were great! We really appreciated their hard work to close in time and to keep us informed throughout the process. This is the 2nd time we have worked with Wes and team, and we look forward to the next time!

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend

Every step in loan application and getting -pre approved and making offer on home and then everything went as what veterans united said it would and closed in 23 days

headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend

Everyone I worked with during the process of getting our new home was awesome. They made the process as easy and simple as it can be. We couldn’t be happier

headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
Photo submission from Robert B.

If you are a veteran, and need help obtaining a mortgage, a home, or improving your living situation...Veterans United can help.

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Veterans United is very straightforward and knowledgeable on how everything works. Highly recommend.

headshot image of Micah Yoshimura

Senior Loan Officer: Micah Yoshimura

NMLS# 459383

5 out of 5 Stars
Would Recommend

Jordan and his team were amazing. They helped with the entire process and did great work. I am very happy with their assistance and would highly recommend their services.

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

More Reviews

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