Veteran’s United offers comprehensive services to veterans for both buying and selling. They’ve always made it an easy process to accomplish my needs. I’m very pleased with their services.
The site and instructions were very clear and helpful throughout the whole process.
I Just wanted to say "Thank You" to Garrett, his team and the entire staff at Veterans United for making this a dream come true! The entire staff was friendly, courteous and very professional. I will definitely recommend you to anyone that I know who is looking to buy a home!
The service was excellent
I rate a 5 because my original Loan Officer was very unprofessional and once I reached out and had them reported. Josh the other Loan Officer took over and helped resolve the issue and help close. Josh had been a huge help throughout the process. Very informative, professional, and HONEST. My loan experience was not fantastic. My loan was delayed multiple months due to the negligence of the first Loan Officer. Resulting in reinspections and more money spent than needed. I was in a position where I was uncertain if the loan would close.
Response from Veterans United
Hi Ethan,
Thank you for taking the time to share your experience and for the 5-star rating, even after the difficulties you faced early on. I’m really sorry to hear how stressful the start of your loan process was and that it led to delays and added costs — that’s never the experience we want for our borrowers.
I’m glad to hear that Josh was able to step in, help get things back on track, and provide the kind of honest, professional support you deserved from the start. I’ll make sure your feedback is shared with our leadership team so we can continue improving how we support Veterans and their families throughout the process.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Best experience I’ve had buying a home.
Veterans Untied is a top class lender who employs top class professionals. With their help, we were able to find our dream loan, and Ben and his team were able to get everything in place for a 30 Day close. I couldn't be happier with the entire experience!
Philip , made my home buying journey very straightforward… without the stress..very professional..thanks again..
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Very fast, helpful and thorough.
You can tell Chris really cares about his customers and will do anything to make sure they feel comfortable. There was never an ounce of negativity and he always had clear answers to everything I asked. Loan officers, take notes!!The mortgage world would be a better place if everyone was like Chris! And his amazing team
If you are unsure about who to choose for your home buying journey as a veteran look no further. The team at Veterans United were reliable, knowledgeable, and best of all their online site made each step a breeze and allowed us to track the process and feel in-the-know the entire time. Highly recommend!
