Wel I have a son that want to buy
Chris, Jenny, MIchael, and the entire team was wonderful during my first time purchasing a home. from the random 9pm emails, to the helpful process. they took care of me and made buying a home not scary, and i felt confident the entire time.
Great communication all around. Highly informative and helpful which made my first home buying experience a smooth process.
Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.
Never in my life have I been so shuffled from agent to agent, failures to return calls and constantly resending documents to different places. This made us feel as if we were getting nowhere and that we might not get the home as desired. We were on pins and needles up until the last day. Not a smooth transaction at all.
Response from Veterans United
Hi Roland,
I’m really sorry to hear how stressful this process was for you. Being passed from person to person, having to resend documents, and not getting timely call backs would make anyone feel unsettled, especially when so much is riding on the outcome. That’s not the experience we want for our borrowers, and I understand why you felt on edge right up until the end.
Your feedback matters, and I’d appreciate the chance to look into what happened behind the scenes and learn where we fell short. If you’re open to it, please reach out to our Client Advocate team so we can listen and better understand your experience. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you reach out outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
This a a good start for a new homeowner through Veterans United they are very professional and helpful, I will recommend anyone to go through Veterans United because these people are great...
Bobby Moss and his whole team -especially Lynette- were wonderful to work with. They answered all of our questions and returned all emails and phone calls quickly.
Zach and his team were outstanding as they were prompt to respond to my questions and very knowledgeable. Zach was very easy to work with and I did not feel pressured as I felt my concerns were being addressed.
I was a little disppointed my messages weren't returned in a more timely manner.
The team we had was exceptional in every way!
Every question was answered quickly and with as much detail as possible (and in understandable words).
As a first time buyer, I was nervous that it was going to be difficult but it was a breeze because of them.
I would absolutely recommend, have and will continue to pass along Max and his team to fellow Veterans.
Easy process and well communicated
Couldn’t be happier with my experience
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The whole process was easier than what I thought it would be. When the loan specialists would ask for something as long as I got it to them in a timely manner it all worked out well! Everyone I dealt with were polite and knew that this was our first time of trying to buy a home and they were patient!!! Absolutely LOVE LOVE LOVE our VU team!!!
The people that veterans United help me through the process, very professional, very helpful and pleasant to talk to through this process and I recommend them to anybody
Everyone was super nice, helpful, and patient. We had a good experience and we are grateful for everyone and everything.
