It was an amazing and smooth process. Communication was quick with ready availability when we had questions.
The communication between agents was nonexistent. When the agents called me, they had no idea who else i was working with or what stage of the process I was in. The communication between the agents and my wife and I was absolutely terrible.
Response from Veterans United
Hi Jacob, We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. We are sorry to hear that your real estate agent did not provide the service nor communication your deserved. While we do not have control over that aspect of your journey, we can certainly reach out to our VUR team for further assistance. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
This was the best home buying experience I’ve ever had. I went in shopping quotes with other lenders and the VU team easily won me over by making the process so painless and actually caring about me instead of only seeing a payday.
Overall a great experience. Would definitely recommend Veterans United to any Veterans buying a new home
If u r serious about buying a home look no further. Veterans United home Loans teams will make it easier.
Good Afternoon, We would to give our heartfelt thanks to Colin and Alex. They did a superb job with helping us with our refinancing journey. We contacted them in dire straits facing a huge dilemma. We was not sure if we could be helped or not. Colin and his team reassured us that they will everything they can to help us. They came through, like champions. It is true that all heroes doesn't wear a cape and Colin and Alex is living proof. My family and cannot thank you enough for all of your hard work and dedication to veterans. God Bless you, your family and your team...Hooah!
We found it organizedand easy to follow on the website.
My team of Tyler Dunn and jens foreman were awsome to work with they had my best interest at heart through the entire process I would totally recommend them to any veteran who is looking to buy a home thank you again from the bottom of my heart for making my dreams come true thank you
I am glad I went through Veterans United for my home purchasing journey! I couldn't have done it without them!
The entire team is worthy of praise, it is evident that this is more than a job for them. They really care and want you to get your home!!
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Phenomenal. Supportive. Agile. Professional. Trustworthy. Those are the words that come to mind when I hear Veterans United after my experience. They are simply top class at what they do!
My experience with Veterans United was on point. They get down to business right away with no issues. If you need anything or have any questions they have no problem getting back to you as quick as they can with the resources they have. Everybody I had the chance to talk to was super nice and very professional. I would really recommend them!
This was my first home purchase and it went great because of Veterans United and my loan team.
