Veterans United takes care of you and make the process simple and easy for you
Poor underwriters. They couldn’t get that my new home would be my permanent residence, not an investment property - or my loan specialist just didn’t communicate well. It took 10 months to finally tell me my FHA loan was not up to their guidelines. They wanted a ridiculous additional 10% down payment. Maybe it was my loan agent that became the straw that broke the camel’s back, but my wife and I will not recommend.Didn’t read and/or communicate the appraisal letter of my house for his team, which screwed me a little. Didn’t read and/or communicate the eviction notice of the previous renting tenant that was leaving the home I was buying to live in to his team, which screwed me out of my 10-month long loan process. I give him props, he got me a conventional home loan within an additional month, but his figures were off by $10 thousand dollars, which misled my dad (the seller) BIG TIME out of how much he thought he would’ve gotten - you’d be mad too if you were missing $10k from what you were supposed to be receiving. He was condescending to my title agent, with a tone, asking her if she had even ever had experience with a situation like this before. To my knowledge, he never apologized or took responsibility for any of this. It’s November and we’ve had nothing but issues from him SINCE JANUARY. I will not do business with him or Veterans United again. We’ve had nothing but annoyance after annoyance.
Response from Veterans United
Hi Jonathan, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
we breezed through it as they had everything on file
Our second experience in five years with Veterans United. Will always highly recommend and use this outstanding service! Smooth process, constant communication, and prompt, professional service!
Veteran's United is outstanding. They got us in are home. Chris Holdman walked through it all the way.
Thank You Chris
Quick and easy
I highly recommend Veterans United
Easy-to-use app! Easy transition! I felt Veterans United were 100% committed into getting me approved and into a new beautiful home! Thanks Veterans Untied and the whole team!
Extremely patient and understanding!
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They have been nothing but helpful, resourceful, caring, understanding, and vocal in helping us in this process. We appreciate all the work they do to go above and beyond to help us. Thank you guys so much.
Very understanding and caring
Out of all mortgage companies I deal with this the only one gave me what I wanted for refinance.
