We appreciate your business. Helping us to refinance our home with no problems. Thank you for everything you have done for us.
My wife and I were very pleased with the way everything was handled professionally and in a very timely matter. We were very satisfied.
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Helpful, fast, informative and professional. Made our final purchase of our dream home way easier than our other purchases.
The best team!
Probably the best people I've worked with so far. Great customer service and very understanding and knowledgeable. If I didn't know something I was comfortable enough to ask them questions and they really walked me through the whole process and made it easy to understand!
Everyone I worked with was extremely helpful and very knowledgeable. I appreciated every single person who worked with me on getting my loan approved.
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Leanne was still very helpful
Excellent team to work with. Painless, timely, and made every step of the process simple and easy for my to understand. Communication was excellent. Was willing to text when I was not available to call. Answered my questions at any time of day/night.
Very smooth process, stress free. Had an amazing team.
Horrible communication. Problems never got solved and everyone ignored me. Got hung up on a call. We are 100% disabled veteran and got tax exemption because we are in Texas. We submitted documents about tax exemption and the one on call said they will contact us if they do not receive document but they never contacted us. And now our mortgage increased from $2700 to $3700 because of escrow from property tax? We called again and they hung up on me. My husband called and they said they never received anything document? We did not receive any proper explanation or solutions. Both of us just received an answer from Veteran United that it was our fault that we did not submit documents (but we did!)
Response from Veterans United
Hi DoanLee,
I’m really sorry to hear about your experience. Feeling ignored, disconnected, or hung up on is not acceptable, and I can understand how upsetting this must be, especially when you’ve been actively trying to provide the right documentation.
I also hear how concerning the change in your mortgage payment is. Situations involving property tax exemptions and escrow can be complex, but you should have received clear communication and support along the way. It’s frustrating to feel like your efforts weren’t acknowledged or properly reviewed.
I’d truly like the opportunity to look into this for you and help get clarity around what happened with your documents and escrow. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your situation and work toward a resolution with you.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
