It’s the worst experience of my life, I would rather go back and fight in Iraq.
Response from Veterans United
Hi David,
I’m so sorry to hear that your experience with us was this difficult. Buying a home should never leave you feeling overwhelmed or defeated, and I hate that this process caused you that kind of stress.
I’d really like my team to have the chance to talk with you directly and better understand what happened. We are here to listen and provide support, and you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if you contact us after hours.
I had a lot of questions and all were answered in a timely manner.
I have worked with VA United to purchase my last homes and they never disappoint. The process was very straight forward and everything was completed on time. We are very satisfied with VA United, would definitely work with them again and will highly recommend them!!! Exceptional Service!
Excellent to work with, very knowledgeable and professional, paperwork was impeccable.
Guided me though every step!
Greatly appreciated Craig and Meghan highly
Recommend!!
Quick, easy, and smooth process, which is just the way I like it. I have no complaints.
Heidi and her team were very professional and responsive!
Our team was amazing. They answered our questions in depth and went over things as many times as we needed. This was our first time buying a home and the team was amazing.
Overall, great and i felt appreciated
Was not the best interest rate that I could’ve gotten, but it was very good service and attention to detail when we got the ball rolling.
Veterans United made our first home buying experience as painless and streamlined as possible. We could not have navigated this process nearly as stress free or confidently without the help of Jared Wilmes and his team. Thank you so much!
Working with Veterans United gave me a different perspective of what a lender should be. Professional, caring, great charisma and going above and beyond of doing everything right from the beginning till the end. Let's be honest, in this day and age, you hardly see this type of work ethic in the lending business, where they're all about the money and forget about those important intangibles, which in my book, makes Veterans United one of a kind. I am glad that I did my research and there was a reason why they are rated very high at around 97% of customer satisfaction. They get 100% from me for sure. THANK YOU VETERANS UNITED! You helped achieve a dream come true, becoming a homeowner after years of struggles and renting, I finally put things together and you led me to one of the biggest achievements of my entire life. I will forever be grateful to you.
I would 100% recommend the experience smooth and easy to understand/ complete tasks throughout the process. Being able to buy a property at 20 years old is a great accomplishment but would not have happened without Veterans United! The only negative I have to say is about a delayed closing our date was pushed back because there was a misunderstanding about my husbands arrival date to Hawaii, misunderstanding happen all the time and it is totally okay but I am unpleased with how it was handled. After being told that our closing date was being pushed back due to the mistake that was made by the veterans united team there was no accountability or empathy for the situation it put myself and my husband in, we ended up having to cancel and re schedule all utilities that were set up for the original closing date, we had to cancel our delivery’s to our new home that we’re scheduled to be delivered on the original closing date and we had to pay for more days in the hotel ($280) per night luckily it was only for 4 days which is not bad however the situation could have been a lot worse and the least we could have gotten was an apology.
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Working with Candy and her team has been such a wonderful experience. They are not only incredibly efficient but also genuinely personable, making the entire process feel much smoother. Despite our hectic schedule and the tight deadline to close within 30 days, they really went above and beyond to accommodate our needs. I truly appreciate their dedication and support during this time.
10/10 would recommend!!! Thank you Candy, Grace and Alyssa.
Didn't have any problems that they didn't help me with or any unanswered questions.
Could not believe how smooth and quickly this Veterans team executed our process. Phil and Wendy are great! Highly, highly recommend.
Ron and Deborah Kight
Excellent attention to detail,from the the beginning of building my credit the team explained what I needed to do and guided me the whole way, Nov. of 2024 0. Zero credit score to closing on my home on August 15, 2025,, only draw back that wasn’t their fault the selling agent held my keys for a minute but finally got in my home at night,,no big problem I slept great and the next morning had my first cup of coffee in my own home.thanks Greg and Brittany first rate service all the way.
