The process was smooth and fast. Everyone worked very well together and complimented each other to meet our needs. Great experience!
Crystalline Loveless was the only one from Ted's team who understood the mission of VU and knew how to provide service to a veteran; she was the reason I decided to go with VU and Ted's team is very lucky to have her. Rest of the team was a mess. Communication was poor, customer service was below average and a veteran was made to go through a lot of stress and anxiety because this team did not know how to do their job. After providing CTC, scheduling closing and signing all documents for closing, funding was put on hold because a re-inspection was not completed. I had to reschedule all of moving arrangements, cancel family dinner planned for thanksgiving at new house, pack and unpack multiple times and had to pay extra rent for the month since I could not move out on the planned date.This team did not know how to have clear and open communication with their client and with all parties involved and worse they did not know how to work on the client's best interest. Basically, it was clear that they did not care about the buyer/client. Buying a house was enough of stress and intimidating experience and this team made me go through so much emotional and mental turbulence. If VU markets themselves a mortgage lender specializing in servicing veterans then they should also train their employees on how to work provide proper service veterans seeking VA loan. I honestly had not expected such poor experience and am really disappointed.
Response from Veterans United
Nisha,
Thank you for letting us know and I’m so glad to hear Crystalline was able to help see you through to closing. I’m sorry to see your experience overall felt this way and if you’d like to discuss anything else from your purchase one-on-one, Client Advocate continues to be available to you. Please reach out and we'll take a closer look. When we can learn more from your experience, we can find ways to improve. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.
Sincerely,
Kendra, Client Relations
Kyle and his team were absolutely amazing! Knowledgeable, professional, personable and always quick to respond.This was by far the best home buying experience I’ve had…completely stress free! 5/5 stars, definitely recommend!! Crystal, my home buying concierge, was phenomenal! She checked in regularly and kept me up to date on the status of my loan. She even went above and beyond to send me all the info I would need to help me settle into my new home. She sent me information for all of my utilities, internet, nearest VA medical center, nearest DMV, grocery stores and restaurants. Wow!
Just happy it all came together.
It was our first home.. the experience is an experience.
Veterans United is the best home mortgage company on the market. I had the privilege to work with Justin Brinker and his team. All I can say is wow!! What a professional group of people. Justin Brinker is by far the best at what he does. I highly recommend, if you get the opportunity to purchase a home, using Veterans United and ask for Justin Brinker.
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Overall, this whole experience was amazing thanks to this team at veterans United!! I cant thank you all enough for all you do for veterans like me.
I never knew that buying a home with a VA Home Loan could be so easy and quick.
Carrie and the whole was very helpful and the team communicated with me from the beginning to closing. I appreciate the great teamwork with all parties.
Great experience with this company. Everyone was very helpful and quickly responded to emails and phone calls. Always had an answer to every question.
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Best hike buying experience all around. Everyone made us feel so valued and made the process easy in a unique, cross-country experience.
Yes!! It is possible!!!
Thank you, I'd love to hug you all for helping me get into a home.
