AMAZING! FAST! EFFICIENT! EASY! I had the best experience with VU! Great communication made it easy to understand my responsibilities as ive never bought a home before. The "to do" list made it easy to understand each step so i could quickly check off my list. MY VU team is very polite and professional. AMAZING EXPERIENCE! I will definitely be using them again!
Team Rob support me from the beginning to purchase my first home! I highly recommend Veterans United!Tito G
Help was always there walked us through it all
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
Excellent experience!
Veterans United will always go above and beyond to make sure every service member/retiree/veteran is supported. You will never have the same comfort level, support needed, and quickness of underwriting to meet close deadlines from any other lender. You’re I no good hands with VU!
Great company! Very professional and walked me through the home buying process with ease !
Very communicative and helpful, able to answer any questions I had, or get me in touch with someone who could
They financed my loan. That was the good part. The web site is reasonably easy to use which is also good. Now for some minor nits. It would be nice to send feedback directly to the people I'm working and track it from the website rather than working almost exclusively through email. I found no way to comment on the TODO items or when I'd uploaded documents (except in a couple of instances). The worst part of the process is that communication was at times sporadic and the information around my closing date caused me to have hardship while in the process of traveling to my new location (i.e., my closing date was estimated but not finalized until 2 days before when my travel time to my new location was a minimum of 2 days with advanced planning needed). Further closing was pushed back from a Friday to a following Monday when the underwriters needed more information about something i had told them about two weeks prior. when I had a moving van I needed to turn in on Saturday. Delaying closing meant I had to unload the van into a storage unit and then take things over piecemeal in my vehicle after closing did happen. It might be better to have not setting a closing date until AFTER "cleared to close" was established. I was also asked to read and sign certain documents "right away or closing could be delayed" during times when I was busy driving halfway across the country in a vehicle.
Response from Veterans United
Hey Michele,
Thank you for taking the time to share such a detailed look at your experience. I’m glad to hear the website worked well for you and that the loan itself came together, but I’m really sorry for the parts of the process that made things harder than they needed to be. It shouldn’t feel difficult to give feedback, track what you’ve submitted, or know where things stand, and I can understand why relying mostly on email didn’t give you the clarity you were looking for.
I’m also really sorry for the confusion and back-and-forth around your closing date. Traveling, planning a move, and trying to coordinate everything on a tight timeline is already a lot, and the late updates and schedule changes clearly added unnecessary hardship. Being asked to review and sign documents while you were driving and then having to adjust your move because of timing issues is not the kind of experience I want any of our borrowers to have.
I’d really like the chance for my people to dig into the specifics you mentioned and better understand what contributed to all of that. If you’re open to talking, you can reach us anytime at 1-800-212-5200 or ClientAdvocate@vu.com. I appreciate you taking the time to explain what this felt like from your side, and would like to help if possible.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
My loan team was amazing. They made everything very easy for me as a first time homebuyer. I would highly recommend Ross, Jake and Briana to anyone buying a home.
As a first time buyer I was extremely disappointed in this process. I would call and ask questions Eric seemed completely annoyed. Then quit answering all together. Things I uploaded and gave Eric i had to do again for Justin. They got me for 10k. I put a 5k deposit down and loan was supposed to be for 220 they were off the 5k on closing so i had to come up with another 5k. It wasn't a smooth process and extremely disappointed in the whole 45 day process.
Response from Veterans United
Hi Clarence,
I’m really sorry to hear how let down you felt during your first homebuying experience. You deserved patient communication, clear answers, and a smoother process overall, and I hate that things felt disjointed and frustrating along the way. I’d really like the chance to look into what happened and talk through your concerns. If you’re open to connecting, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com whenever it works for you.
Either email, phone or text, they were always in costant contact. The process was really easy. Live up to dates and easy access to the "To Do's List". I really like the "To Do" list. It made it easy to go in and get it all done.
If you are military, this is definitely the way to go!
Sam and his team broke land speed records in processing and granting my 2nd home loan with Veterans United. App was flawless in helping me to submit qualifying paper work. Sam and team worked tirelessly to get me and my dog out of Motel 6 hell in the fastest manner possible. I moved to Portland for VA continued medical services but needed a home immediately. Sam provided this and I am forever grateful to him.
Answered the phone every time with professionalism and quickness. Kept us up to date on everything with no issues.
The process has a lot of steps but it's less stressful with Veterans United.
Brian and the team were exceptional! This is our second home purchase with Veterans United and the consistency of outstanding service is unmatched. I would highly recommend Veterans United to anyone who wishes to work with this amazing team!
The whole team was very respectful and very transparent! Great Job!
