We have worked with Veterans United for a refinance and two home purchases, and have had a great experience every time!
Joe Choi and his staff of David and Ashlyn were wonderful. I have used Joe for 4 different home loans, and he has impressed me each time. He is a large reason why I continue to come back to Veteran's United for my home loan needs. The underwriter however, was less than ideal. There were a number of unusual and unnecessary personal information requirements that were strung along over the course of 2 or 3 weeks as the loan was pending final approval. In addition, even after I had fulfilled all the requests for information from the underwriter, there was a lengthy and undue delay in final approval. I had to get personally involved on a number of occasions to push their office along in order to ensure that we met the contracted closing date. We did eventually get to the goal line, but only because of my prompting and prodding along the way.
This was the best service, a get it done attitude, and just wonderful people to work with.
Kyle and his team made the entire process extremely easy. If I didn't understand something they made sure to explain in detail what was happening next! I can't put it into words how thankful I am for them and I wouldn't choose any other lender.
I loved the entire experience. Everyone was professional, extremely helpful, and responsive. Sending documents was easy and very convenient. The whole team was awesome!The only thing I would do differently is choose my own realtor. That was the only part of the homebuying experience that felt a bit lackluster.Other than that, everything with Veterans United was truly A+!
Well where can I start!!! I have been working with Charlie M for about a year and a half. Me and my wife took time off from house shopping to really buckle down. The only one who made this process feel good from start to finish was Charlie! That’s why when it was time again we knew exactly who to contact! We are forever grateful. His team was excellent to from Mike helping me with credit to Chris checking in and Courtney helping me along the way it really was a great experience
Everyone I worked with made sure that all my questions were answered and that I felt at ease especially considering how big of a purchase buying a home is. I truly felt like they were holding my hand through every step of the way. What I expected to be a super stressful experience turned out to be one of the easiest, thanks to their support and guidance
If you're hesitant and confused about which loan company to use, please don't pass this one up! They always serve with grateful hearts and they make the process so easy.
Everything worked out well.
From start to finish, they made sure every I was dotted and ever T was crossed.
I was rushed and pushed through the whole process and being a new home buyer I was blinded and never coached on what anything meant. Being told many times to just sign or you wont close but yet no guidance why the rush and not a reason why but a quick paycheck. I never agreed to a 30 day extension after close and was very adamant about it. I overpaid for the house and the negotiations was made in the favor or the realtor not the buyer or seller. I will never use or recommend this company service to any of my service brothers period.
Response from Veterans United
Hi Jay,
I'm really sorry to hear how all of this played out. As a first-time homebuyer—especially someone trusting us with your VA loan—you should have felt supported, informed, and in control every step of the way. Instead, it sounds like you felt rushed, confused, and left without the guidance you needed. That’s incredibly frustrating, and it’s not the experience we want for anyone.
The pressure you described around signing documents and not understanding key parts of the process is especially concerning. Whether it's a 30-day extension or final numbers, you deserve clear explanations—not ultimatums. That’s something we take seriously, and I appreciate you calling it out.
I'd like to have our Client Advocate team take a closer look at what happened with your loan, including any concerns around how negotiations or communication were handled. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST—but you're welcome to reach out anytime.
My team did a outstanding job throughout the processes finding me a nice home
This was my first time ever purchasing a home using a VA home loan, and though it had its moments, Jake Hanson was an incredible loan officer. He answered his phone immediately, answered my questions, and made me feel like I was not left out of the equation. I highly recommend Veterans United, Jake Hanson and his team! OOHRAH!
Only problem was you sharing my information with the world, our emails are blowing up with lenders and realtors?
Matt and his team are always a pleasure to work with and recommend them to anyone who needs help qualify or buying.
They made the process so easy!
