Our second time using veterans united and still a seamless process! Thank you again!
I worked James Walrod. I had a great experience. I felt respected and he understood my needs as a first time home buyer
No integrity, no honor was the worst experience as a first time homeowner. Should never be this difficult.
Response from Veterans United
Hey Johnny,
I’m really sorry to hear that your experience left you feeling this way. Buying your first home should feel exciting, not exhausting and discouraging. I can understand how frustrating it would be to go through a process that felt far more difficult than it should have.
We never want anyone to feel unheard or unsupported during such an important milestone, and I appreciate you taking the time to share your perspective. I’d welcome the chance to learn more about what happened and see if there’s anything we can do to help address your concerns. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Tim Wuest and his team were very helpful throughout my home buying experience. Everyone on the team took the time to assist me with any problems that came up. Thank you all for your assistance in help make my dream of home ownership possible.
The people at Veterans United are great. They know all that needs to be done to get you in a home using your VA benefit. A real pleasure to work with!
The whole team was easy to work with, explained in detail specifics and answered all questions promptly
Loved working with Hannah and Ben. There was a snafu with the appraiser, but was not their fault. Will use Veterans United - and Hannah and Ben - again if needed!
Todd Keicher and Ben Lake were phenomenal in helping us buy our dream home. They responded quickly and answered all of our questions. VU's portal made the whole process very easy.
My only regret is not reaching out to them sooner. They made the entire loan process effortless—from our first conversation all the way through closing. Their responsiveness and consistent communication gave me complete confidence every step of the way. I can’t say enough good things about the entire team. Bravo Zulu!
Veterans United is awesome! They take the fear of a home purchase out of the scenario. I have never been more satisfied with anything as I am with my team at Veterans United
Working with Veterans United on the mortgage for my new home was pain free. I was kept apprised every step of the way. They let me know what they needed and in some cases where to find the info on the VA site.
I felt like I was part of the team always. They were responsive to my needs and reassured me that everything was on tract. I especially enjoyed working with Grace my personal concierge, who was available to me for all the non technical parts, but she was very helpful pointing me to additional resources.
Overall, one of the best experiences I have had! Thank you to my outstanding team!
Nate was the best part of my whole experience. He was very professional and extremely helpful.
This was the best closing experience that I’ve ever had.. Thank you Moya, Cole, Celeste ( Chicago Title), and Richard ( Realtor)!!
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Great experience the team was very helpful and involved. thanks Charles And Nicole you made this easy and fast experience
Tommy, Carrie, and Kole were an exceptional team and I honestly could not have had a better experience with them. They helped me and answered every single question I had. They even went the extra mile and gave me contact information to set up all utilities for my new home. If you have any one of them on your team, you are lucky to have them!
They made the whole process super simple and answered any question I had!
If you're uncertain about your home buying potential I strongly recommend contacting Veterans United. They not only helped me overcome unforeseen obstacles, they immediately helped me identify and execute achievable solutions. Clearly took the fear out of home buying!
The process could feel a bit frustrating at times with all the requests, but we understand that’s part of the job. They stayed in contact, checked on us regularly, and were always helpful when needed.
All representatives were helpful, knowledgeable and friendly.
