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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
460,453 reviews
714 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 460,453 unfiltered reviews

Starting on Page 369 of 15,349. Return to Page 1

4.5 out of 5 Stars
headshot image of Chris Porter

Loan Officer: Chris Porter

NMLS# 1827569

5 out of 5 Stars

Thank you

headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

5 out of 5 Stars

My Loan team did amazing as always!

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

3 out of 5 Stars

I will use local veteran mortgage business owners in the future. The rates and fees associated with VU were high and do not feel like we were a customer and more like another number in a long line of priority that caused unnecessary delays. In addition our closing documents had several flaws.

Response from Veterans United

Hi Brandon,
Thank you for taking the time to share this feedback. I’m really sorry that your experience left you feeling like just another number. That’s not how we want anyone to feel, and I understand how frustrating delays, higher costs, and document errors can be, especially so close to closing.

We work hard to provide clear communication and a smooth process, so it’s disappointing to hear that we missed the mark with timing and accuracy on your documents. Your concerns about rates and fees are also valid. Those conversations should always feel transparent and respectful, and I’m sorry if that wasn’t your experience.

I’d appreciate the chance to look into what happened and better understand where things broke down. If you’re open to it, our Client Advocate team can review your loan and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Eric A.

Veterans United was the best experience during our new home purchase. Never had to wait for an answer to any questions. Always keeping things real time and stress free.

headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

4 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

3.5 out of 5 Stars
headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

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5 out of 5 Stars
headshot image of Ian Reed

Loan Officer: Ian Reed

NMLS# 1289062

5 out of 5 Stars

My team was extremely helpful. They got back to me in a timely manner and were able to accommodate my hectic timeline through work, travel, and the holidays

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Matthew Gandlmayr

Loan Officer: Matthew Gandlmayr

NMLS# 2486642

5 out of 5 Stars
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars
headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars
Photo submission from Pablo L.

I would highly recommend Veterans United.

headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars

Matt and Noelle were very patient with the homebuying process. We appreciate them and the whole team! We will use them again!

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars

The team and Nick were very helpful and answered all my questions very promptly. He did well at explaining complex housing terms and numbers and dumbing it down to simple terms. We appreciate the house warming gift as well! Very thoughtful!

headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

4 out of 5 Stars
headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars

The work ethic of the team was amazing. I was not with them in person but I know they were working around the clock to make my dream happen because they kept me updated and in the loop on everything.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars

Everything was smooth and easy. The 'To-Do' checklist really keeps you in point and makes things simple and timely. Thanks Veterans United!

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

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5 out of 5 Stars
headshot image of Juliana Eckles

Loan Officer: Juliana Eckles

NMLS# 1126762

5 out of 5 Stars

Amazing team very helpful along the way

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars

Bob Doran was very helpful throughout the process. He helped make sure all paperwork and property condition was in order prior to funding.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Photo submission from Nathaniel V.

Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars

2nd time working with phil, fast and smooth process.One thing I would recommend is (not on phil, more on overal checklist for the loan process) there being a lock in your rate step. I forgot to do it and honestly don’t know how to do it and my rate went up 4 points 2 days before closing. Not very cash money but I should have caught it and asked about it earlier.

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

3 out of 5 Stars
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

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