I chose VU because of the name which I found to be deceiving. This company is worse than a lot of other companies that I know. They are not there to help veterans they are there to make money off of veterans. I would not recommend it to anyone.
Response from Veterans United
Hi Kelly,
I’m really sorry to read this and I understand why you’d feel this way. When someone chooses us because of our name and mission, it’s because they expect to feel supported and respected as a veteran. Hearing that your experience led you to feel misled is not something I take lightly.
Our goal has always been to help veterans navigate the home loan process with clarity and care, not to leave anyone feeling taken advantage of. I’m sorry that your experience didn’t reflect that intention. While I can’t change how this felt for you, I would truly appreciate the chance to listen and better understand what led to this frustration.
If you’re open to continuing the conversation, our Client Advocate team is here to help and to learn from feedback like yours. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United was the best experience during our new home purchase. Never had to wait for an answer to any questions. Always keeping things real time and stress free.
We are very grateful for all the help you provided. Excellent in every way, I recommend her 100%.
We are very grateful to have found Veterans United. They were awesome to work with!
Ryley Lyons was outstanding always answered the phone and answered any and all questions I threw his way.
Jenny Love on the other hand was the complete opposite would not recommend her to anyone. Never once did she answer the phone or ever called me and waited till last minute on a lot of things.
It was such an easy process! Everyone was helpful and easy to work with.
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The team was great, courteous, helpful and responsive to emails, texts and phone calls. Everything was excellent, until it wasn’t. The closing date got cancelled and pushed back. I wasn’t notified and it cost me time and money. Overall I would do business with them again, but be more wary of promises they can’t keep.
Veterans United made so easy to purchase my new home. Everything from pre-approval to closing. They so many helpful service that helped to save me thousands .
I would highly recommend Veterans United.
Very good customer service. Very responsive
Everything went super smooth:)
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I was so happy with our choice to go thru Veterans United to purchase a home. They walked us thru every step and made the whole process so easy to understand. They were always available to answer questions, even weekends and evenings!!! From start to closing, David and Michael were great to work with.
My loan officer was so helpful and present to entire process that gave me a lot of confidence
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
Kat and Sarah were both so helpful during the process. Any questions I had were met with great answers and I couldn't be happier with the outcome. Highly recommend Veterans United.
I can't say enough about how helpful Veterans United was throughout the entire process. From the help with getting ready to purchase, to the concierge service getting utilities etc. hooked up. Outstanding service.
Harley and Dennis were amazing. I had a short amount of time to get everything approved and they delivered on what they promised.
Devin Cott went above and beyond! Super professional and quick to respond to any and all of my questions. He is the kind of team member you need to keep existing customers and to draw in new business. Highly recommend Devin! Thank you!!
