I never expected this process to be enjoyable on the loan side of things but this actually was! I have already been raving about this company because of its quality of service! 10 stars in my honest opinion!
The team at VU is always amazing!
Incredible from start to finish. Great support system for a new house buyer. Couldn’t recommend it enough
Everyone we interacted with was very helpfull
Wonderful to work with. Went above and beyond. Responded to questions in a timely matter and very professional to work with. Highly recommend.
Very good communication. Explained things to me in a timely manner.
Im a 82 yearold widow of a Vietnam veteran with limited knowledge of computers.Very easy to follow all instructions on all the information that is needed. Answers all questions. Explans throughly.
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Ben was phenomenal throughout this whole process. He was easy to get ahold of and kept me up to date on everything that was going on. I would definitely recommend Veterans untied to all of my military friends. Thank you Ben
Very helpful never lost contact for more then a day and very attentive and care team
David and his team are amazing. They are very understanding and David got us the best rate he could even though the national average is not ideal right now. David and his team made buying a home smooth and easy and anytime I had questions, day or night, David or a team member reached out with an answer. Thank you so much David, Sarah, Erica and VU.
By far the easiest and best team to work with. The whole process was smooth and the communication was incredible.
The people at Veterans United are not only professional, they are also down to earth and work diligently to help you through the process of purchasing the home you want. I would highly recommend them to any veteran or service member looking to buy a home.
The easiest process I have ever been a part of! Fluid from start to finish!
Communication was terrible with our loan officer. It would day several days to get a response, whether it was text, email or phone call. Our realtor and title agent also had trouble getting ahold of our loan officer. Once we got Jared to help with the loan, it was better.
Response from Veterans United
Hi Brian,
I’m sorry to hear communication wasn’t what it should have been during your loan process. I know how stressful it can feel to wait days for a reply, especially when you and your realtor needed timely updates. I’m glad Jared was able to step in and make things better, but I wish the whole experience had felt that way from the start. If you’d like to share more, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Very professional. Always answered all questions and took time to contact back. Highly satisfied with all aspect of the process. Scott and the team made the process so smooth and felt like a familiar process. I would give 20 stars if I could.
Timothy, michael, and max were very great to my wife and i! Very helpful along the way. 10000/10000. Will be using again!
My home buying experience was not as stressful as many warned me about. I worked with Leah Maloney and she along with her team were awesome! I really love the portal app which made sending and receiving information and documents very smooth. Being a first time buyer, Leah answered my questions and helped me to breathe easy during the process. The portal works, so when asked to fill out, sign or review any documents, the faster you comply the sooner you will be at signing. I put in an offer for the home I wanted the first part of December 2018 and by February 2019, I was closing on my first brand new home! Thank you Veterans United!
The process was quick/easy, and the team was always available to answer any questions I had. As a first-time home buyer, I couldn't have asked for a better team.
