Overall VU made this process easy to understand especially for first time homebuyers and smooth from start to close.
They always take good care of us. Very positive experience.
Veterans United was the best experience during our new home purchase. Never had to wait for an answer to any questions. Always keeping things real time and stress free.
Awesome job
Shane , Abby and the entire team were excellent to do business with (for the third time) Thank You
Aaron, Jackson, et al., you are appreciated and you do great work. Professional, thorough, and friendly to boot. You fought for me as I shopped around, but ultimately, it felt correct to show that loyalty to Veterans United (for sticking with me for throughout the months (year?)). You were admittedly not the "cheapest" offer, but big picture: the quality of service must be factored in, and that is clearly something you all have (quality). You stuck with Us, and that is something that counts for so much. I am not the easiest client to have (very annoying and full of questions), so here's to having survived putting up with me, haha. I apologize that it's taken so long to leave this feedback, but "better late than never," as they say. :)
My process was quite complicated and often disappointing, lacking organization and communication. I was told one thing, only to be told something completely different. Overall, this process should have been smoother.
Response from Veterans United
Hi Julian,
I’m really sorry the process felt complicated and disappointing. Being told one thing and then hearing something different is frustrating, and I understand why this experience fell short of what you expected. I appreciate you taking the time to share this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and better understand what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Unorganized, unprofessional
Response from Veterans United
Hi Michael,
I’m sorry to hear this was your experience. Feeling like the process was unorganized or unprofessional is frustrating, and that’s not the standard we aim for. I appreciate you sharing this feedback.
If you’re open to it, I’d like to learn more and better understand what happened. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S.
Client Relations Manager
I would highly recommend Veterans United.
Tyler Oakley and team are fantastic. This is the second time we have used them and will continue to do so in the future.
Great
Josh and his team made the entire home buying experience easy. I appreciated all the help I was given and how accessible everyone was anytime I had a question.
We loved working with Aslyn and Charlie. They were byfar the most useful individuals. However, when these two were unavailable someone else filled in who did not have an communication skills. If it wasnt for Ashlyn and Charlie, things would have been different.
This is the second time I used Veterans United to buy a house and it was the best decision I made...twice. The whole team was helpful, communication was amazing, and the whole process was stress free. Thank you, Veterans, United for taking the stress out of home Buying.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
My experience was uneventful, which is just the way I like for things to be in my life. I felt good & secure the whole way through the process. Have not a thing bad to say.
Response from Veterans United
Hi Angela,
Thanks for taking the time to share this. I’m really glad to hear the process felt steady and that you felt good and secure throughout. That’s exactly what we hope for.
If there’s anything more you’d like to share or clarify about your experience, our Client Advocate team is always happy to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Highly recommended nobody else is going to care the way they do, the entire team works for you and everything go smoothly
