Great experience! Very easy to work with. Everything was completely explained and all questions were answered. So very glad I was made aware of Veterans United. Would highly recommend them. Thanks to everyone.
This was so much easier than we ever thought it would be. We kept putting off calling to start the process of buying our home. Veterans United made it so easy and held or hand every step of the way. Never thought it could go so smooth. If you are on the fence, don't be. They have your back and make the process super easy. They are #1 in our eyes.
This was the worst experience in my life from day one. After we were halfway through the process it became common for mistakes on their part. I had to constantly talk with Josh regarding him adding on additional cost to my loan without explaining it to me. Only when I brought it to his attention was it corrected . I felt that as a veteran I was treated like nothing. Please don’t use Veterans United. There is little to know transparency. Very disappointed right up to the closing day.
Response from Veterans United
Hello Jacqueline, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Wow! Where do I begin… Just blown away! I feel blessed to have worked with such truly amazing caring professionals. My loan officer Shawn Glover, bless her heart. She was stuck dealing with a veteran who has bad anxiety issues and depression. It’s like she knew me personally, she knew what to say, how to say it, and was always spot on! She led her team in a way that they could flourish on there own but if she needed to step in and calm the situation she would do so immediately. Our fur baby had got out when we had constant snow for 2 days, needless to say I was a basket case. She offered her support talked about her own experiences with her dog and was genuinely concerned. Our fur baby did come back on the 4th night. So, if your a veteran or ANYONE looking for not just someone but a group of people who genuinely are about your experience and can walk you through step by step in this CRAZY housing market, PLEASE look no further…. Veterans United all the way! And Shawn, Thank you! from the bottom of my heart. May God bless you and your family! Saul
The crew was very helpful in getting our loan done and processed.
Do no hesitate you will be happy at the end plus there is no closing cost
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Will definitely use you again
Thank you Chris for your hard work and patience in getting me and my family into our dream home.
If you are someone who is a veteran home-buyer (first time or not) I would simply 1000% recommend going with Veterans United home loans. Alot of other companies seem to care more about getting the commissions for the sales but VU simply cares more about the home buyer first. It can certainly seem like a very uncertain process buying a house for anyone but you will be confident the entire time from pre-approval to closing that you are in the right hands with Veterans United.
If you want a wonderful experience buying a home, try Veterans United. The hands on approach to home buying is wonderful. Bravo guys. No one compares to these professionals and attentive specialists.
