I will say, the people were nice and I did get the home I wanted. However, Veterans United made it pretty difficult. I was not updated on many things and there was little to no communication. I hope to see better out of them for future customers but from my experience I would not recommend this company.
Response from Veterans United
Hi Tayla, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. While we thank you for giving us the opportunity to serve you, and hope you enjoy your new home, it sounds like there was room to improve your experience! We want everyone to feel that we go above and beyond to deliver outstanding service. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We invite you providing more detail and help us look to improve.
Amanda Leger and Taylor Day answered all my questions in a timely manner and were outstanding to work with
Pick this company and they will keep you on track. The house buying process has many details. They will help you stay on top of your checklist. They are very knowledgeable and friendly to improve your experience of the daunting task of buying a home.
I did leave a few emails and never received an response.
The best loan agent ever!!!
They all were great to work with thanks
We are so blessed to have worked with the Veterans United team! Our questions were answered promptly, and the staff took care of us just as if we were buying a $1million home. We count the staff as friends, and appreciate them very much.
Use them for a professional and rapid complete process.
I cant believe how quick and smoothly everything went. This was a completely painless experience.
For any veteran looking to purchase a home, I recommend Veterans United. From start to finish they treat you correctly, and not just as another loan applicant.
Easy platform to use for the whole process.
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You'll make your first mistake in buying a home if you do not use John and team to show you how everyone else in the business wishes they were. To find anyone else even close to how thorough and on top of their game John's team is would be a pipe dream, no doubt!
Veterans United has been amazing. The loan process can be very tedious and a little overwhelming, but they have made the transition very smooth! They called and emailed me when something was needed, so we could stay on top of any tasks that were needed. I would 100% recommend this group to anyone.
All I can say they are amazing.
Going through Veterans United to purchase our home was one of the best decisions I made for my family. They where there every step of the way. From pre-approval to closing. I could of ask for a more smooth home buying experience. My team was incredible. I will alway be grateful. Thanks again Brian and team and Veterans United for making my family’s dream come true.
