The service was absolutely seemless
The team was great to work with!!!
I initially started my loan process with Veterans United Home Loans but made the mistake of switching to Navy Federal Credit Union halfway through because they offered a lower rate I could lock in—huge mistake.
My closing was delayed twice, and just two days before the third scheduled closing, I was STILL being asked for documents I had already submitted multiple times. At that point, it was clear the process was completely disorganized and another delay was inevitable.
I withdrew my application immediately and went back to Veterans United—and that decision saved my entire homebuying process. Mr. Shawn Hall and Mr. Anthony Perrigo took over and had me clear to close in just ONE WEEK, with an even better interest rate.
The difference was night and day. Veterans United was efficient, responsive, and professional from start to finish—everything NFCU was not during my experience.
If you value your time, sanity, and closing date, skip NFCU and go straight to Veterans United.
Shawn Hall and Anthony Perrigo are outstanding. I can’t thank them enough—10 stars all the way.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
Such an easy process, they were with us every step of the way. I highly recommend..
Taylor and Kayla were extremely helpful and informative throughout the entire process.
other than a minor gaff by who knows whom everything went smoothly
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They streamed line a painful process, and helped the entire way through. I will recommend them to anyone and use them in the future.
It was a pleasure to work with Tommy Purk and his team. They made everything along the way easy and interactive process. Any time I had concerns or questions they responded in a timely and punctual manner. I would recommend veterans united to family, friends, and any veteran looking into home ownership.
I was very pleased with the service I received from my loan officer, Tim Spears. He was very professional and timely with his communications. When I had questions, he clarified with a phone call.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
Good, however, I don’t know who I make my payments to or my account number!
Bill and his team went well above and beyond. The whole process went far smoother than I expected.
Outstanding!
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My officers were. Katie Smith and Gray Grimm and they helped us through everything. The app made everything so much easier and they explained everything and answered quickly all of our concerns.
OUTSTANDING OUTSTANDING TEAM!!!!!!!
I went though the entire home loan/buying process while deployed overseas and Veterans United made it such an easy and pain free process. I was thoroughly impressed and happy.
Was a patient process and streamlined information
The process has a lot of steps but it's less stressful with Veterans United.
My team people Brice Tyler Hannah Zac were always there for me when ever I called - polite, helpful and friendly . There is a lot of paperwork but with a great team that is very encouraging you will be successful in obtaining a home My team was outstanding Thank you all for your patience and efforts.
Ryan and Kelly were great during this experience. They answered calls frequently and when I couldn’t reach them, they called back quickly.Reliable and knowledgeable about every question we had. I am absolutely going to tell veterans to look to you guys when buying a home
