They were fantastic to work with, made the overall process pretty easy! Underwriting had some difficult challenges but they helped us though it. I found the VA funding fee of over $7,000. To be a little excessive on top of the loan origination fee of over 3K. End result is we are in a our home and very happy to be here!
I liked my first loan officer but he left. I struggled to get a hold of the replacement. Things were incorrect on my paperwork and I had to repeatedly insist it be fixed. By the time I went to close I had completely lost all trust the loan numbers were a correct execution of the contact. Cody the assistant was not helpful, gave me incorrect information twice and overall made the process difficult.
This is one of the most important decisions in our lives! Making a decision to own a house is a hard one, but with all the help and information from Veterans United, it seems like an easy one to make. With the right information from our Loan Officer, we have the wise decision made!
I would give the team a score of 20 specially Gus awesome team everyone was so great. I can truly say I had a great experience to be able to close within 30 days. My real estate agent say never seen anything happen that fast he was amazed and so was I Veterans united you guys rock? I’m so grateful to start my new journey been a homeowner thank you guys and God bless.
Everyone is so helpful!
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Justin Darr and his team are an fantastic group to work with!
Amazing people and system!
Thanks to the team that made it easy for me and helped me to start this journey . Couldn’t done it with out y’all , trust the process and please trust first time home buyers.
Veterans United Home Loans made this as hassle free as possible. They take pride in delivering the American dream of homeownership.
Great team work to put you in the best position to buy a home
The whole team is great! The process is so streamlined and everyone is very pleasant to work with and when I have a questions I get an answer from a real human being in minutes. Don’t know what else I could ask for!
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Experience first-hand why 354,026 homeowners give us a perfect score!
Already have referred my brother and told my friends who we got our loam with and what a help you have been.
Amazing, fast, technically friendly pocess, great team!
Thank you to Kirk Jones, Rebecca Higgins, and Leigh Ann for making this a wonderful experience. We were informed every step of the entire process and couldn't be happier with our purchase. Would definitely recommend Kirk Jones team to any Veteran in the homebuying market.The step by step lessons on the Veterans United website were helpful in knowing what the next step was.
Everything with them was straight forward and smooth. Absolutely amazing team to work with.
There are people working for Veterans United who have no idea what serving means. I am not sure what the actual benefits are. I was talked down to when I questioned part of the programming. There are better benefits out there after I had the chance to research. There were some amazing advocates but there was a struggle with a giant part of it.
Response from Veterans United
Hi Mark,
I’m sorry to hear parts of your experience left you feeling dismissed and uncertain about the benefits. No one should feel talked down to when asking questions, and I understand how frustrating that must have been. I’m glad to hear you did connect with some of our amazing folks along the way, but I wish the whole process had felt that way for you. If you’d like to share more, our Client Advocate Team is here at ClientAdvocate@vu.com or 1-800-212-5200.
