My Loan team did amazing as always!
I will use local veteran mortgage business owners in the future. The rates and fees associated with VU were high and do not feel like we were a customer and more like another number in a long line of priority that caused unnecessary delays. In addition our closing documents had several flaws.
Response from Veterans United
Hi Brandon,
Thank you for taking the time to share this feedback. I’m really sorry that your experience left you feeling like just another number. That’s not how we want anyone to feel, and I understand how frustrating delays, higher costs, and document errors can be, especially so close to closing.
We work hard to provide clear communication and a smooth process, so it’s disappointing to hear that we missed the mark with timing and accuracy on your documents. Your concerns about rates and fees are also valid. Those conversations should always feel transparent and respectful, and I’m sorry if that wasn’t your experience.
I’d appreciate the chance to look into what happened and better understand where things broke down. If you’re open to it, our Client Advocate team can review your loan and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The team at Veterans United provided me with exceptional customer service, beyond my expectations. I recommend Veterans United to any veteran seeking a home loan.
My team was extremely helpful. They got back to me in a timely manner and were able to accommodate my hectic timeline through work, travel, and the holidays
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Matt and Noelle were very patient with the homebuying process. We appreciate them and the whole team! We will use them again!
The team and Nick were very helpful and answered all my questions very promptly. He did well at explaining complex housing terms and numbers and dumbing it down to simple terms. We appreciate the house warming gift as well! Very thoughtful!
I would recommend any Veteran to use Veterans United. They made the process of buying my first home very comfortable. My questions would get answered, & if they needed any documents from me it was easy to send it to them through their secure portal. I would always know where I was in the process with the "Things to do" list. I can truly say that I was glad that I chose Veterans United Home Loans as my lender!
The work ethic of the team was amazing. I was not with them in person but I know they were working around the clock to make my dream happen because they kept me updated and in the loop on everything.
Everything was smooth and easy. The 'To-Do' checklist really keeps you in point and makes things simple and timely. Thanks Veterans United!
Amazing team very helpful along the way
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Bob Doran was very helpful throughout the process. He helped make sure all paperwork and property condition was in order prior to funding.
2nd time working with phil, fast and smooth process.One thing I would recommend is (not on phil, more on overal checklist for the loan process) there being a lock in your rate step. I forgot to do it and honestly don’t know how to do it and my rate went up 4 points 2 days before closing. Not very cash money but I should have caught it and asked about it earlier.
Veterans United was the perfect fit for us! They have a top-notch team that helped us along every step of the home buying process. Ryan, the loan officer was absolutely awesome. He answered all of the questions we had and never left us in the dark. He was always friendly and courteous and took the time to keep us posted on the process. The underwriters (who we never directly talked to) were fast and very efficient. I can't really believe how fast everything really went. Tammy our real estate agent, went above and beyond for us. It took us months to find the perfect house, and she stood by us the entire time. She was always a call or text away. She listened to all our wants and needs and never pushed us in any direction we didn't want to go. First American Title company was fully prepared the day of closing and the staff there was also very friendly and courteous. Overall this experience was flawless. We give them two thumbs up, an A++++ rating, and we would highly recommend Veterans United for all your one-stop shop home buying needs!
After getting denied by other lenders because they didn't know the ins and out of VA loans and specific circumstances, CJ at Veterans United assisted and did everything to ensure my loan process went smoothly. Amazing Customer Service by all and thank you for the reassurances given throughout the past few months!
