Although the service is awesome, it comes at an horribly high price.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
easiest major purchase ever
I was very grateful that Jake Force was my loan officer. He went above and beyond what anyone could ask.
I would absolutely recommend Veteran's United, in particular the team that aided me through my home purchase. Thank you Kyle, Alyssa A., and Nichole
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Genuinely the easiest closing we've ever experienced. I cannot believe how streamlined the process is, and Miguel & his team worked seamlessly with our agent, Lissa Navarro. We felt informed the entire process.
If you are in need of obtaining a loan from veterans, I would highly recommend VA
My team at Veterans United did a wonderful job getting me financed. Joe and his team were on top of every detail and I had a smooth closing. I would highly recommend Veterans United to any Veteran looking to buy a home. John D.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
Great job, very thankful for the easy process to come to a positive resolution.
Great experience
Jacob and the entire team made this first time experience a breeze. Thank you all.
Charles and the team were very patient and informative when I had any questions or concerns. Charles listens to my plans and executed perfectly.
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Ashley Stratman is the absolute best!
Made the whole process super easy. Not the first time I've dealt with Veterans united and have nothing negative to say. Amazing team!
John and his team were great! Second time around with them and it just gets better!
The process has a lot of steps but it's less stressful with Veterans United.
Derek is the best. He has helped me with a few different purchases and refinances now, and I wouldn't dream of calling anyone else.
Had an amazing team, they answered every call and text message.And still making sure we are being taken care of today.Looking forward to using y'all again
I received an email telling me that I could log in and get my electronic payoff statement. But when I log in, I can't find the statement. Not very user friendly!
Response from Veterans United
Hey Michael,
I'm sorry to hear you had trouble finding your payoff statement. I can understand how frustrating it would be to receive an email saying it's available, only to log in and not be able to locate it.
Your feedback about the experience not being user-friendly is appreciated. Accessing important loan documents should be straightforward, and I'm sorry this created extra hassle.
If you're willing, please reach out to me and my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
