Everyone in the process, from Clint and Charlie (loan officers), Carrie (coordinator) and Anthony (my concierge) to the realtor (Ashlee with Berkshire Hathaway) was phenomenal! They worked with me through any hiccups, and were very patient with me when I had questions. I was nervous about the process since my last home purchase, but with innovations in the process and a compassionate team, it couldn't have been easier.
Matt and his team were very helpful and knowledgeable in guiding me throughout my home-buying process. I would highly recommend him to any veteran looking to buy a home.
Made this experience easy and was extremely helpful
Our entire team was wonderful from start to finish! We were especially impressed with the communication and attention to detail that Samantha showed. I never had to wonder if someone was working for our family or approaching our situation, and all the unique challenges it presented. Thank you all!
You made it amazingly easy for Me to Own My 1st Home.
Thanks for the #1 Experience !!
Every aspect of the process was handled in a timely, smooth and professional manner! Todd and his entire staff did a great job communicating with us from start to finish making sure that we were kept in the loop and made sure that all of our questions were answered.
Nick and his team were great to work with.
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Extremely knowledgeable team!!
very easy to navigate through the portal, theres some paperwork that would be very very difficult to obtain for a normal folk like “barracks prove of residence” i was only able to obtain it because i still have friends who are in the military and know the right people
They were very understanding and helpful with every step of the way.
Incredible group. They walk you through everything. MY PEOPLE!
Will let all my brother &sister veterans at the VA , American legion, VFW know what a great job you did.
I would rather lose my leg all over again than work with this company again. No one was talking to one another. I would have one person tell us one thing and another tell us the complete opposite.
Response from Veterans United
Hi Robert,
I’m so sorry to read this feedback. The words you used make it clear just how frustrating and painful this process felt, and I can’t tell you how much I regret that you were left with this impression of Veterans United. Being told different things by different people is confusing and discouraging, and I never want any veteran to feel that way when working with us.
Thank you for sharing your experience, even though I know it couldn’t have been easy to put into words. If you’d ever like to talk more about what happened, my team is here to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Amazing process. Miguel and his team are the best.
I would like to say if a veteran is out there and may be reading this and follows the instructions, he's doing well. Veterans United will work with you and go over and beyond the call of duty to help in any kind of way to make sure that your loan goes through. I would recommend her anytime. Thank you!
The team at Veterans United was great in every way! They responded quickly to whatever was needed and did so in a courteous way.They kept us updated continually as the loan progressed. And they were encouraging and positive about getting to closing. They were happy for us when it all was done! Thank you everyone!
Very helpful understanding and explanatory with the entire process from the perspective of a first time homeowner, couldn’t have been done better.
Working with Bailey was very pleasant. I went into this experience not knowing what exactly it entails, but knew it’d be stressful. She made sure to answer any and all questions, made the experience doable and overall I’d do it again.
Veterans United helped explain the home buying process and answered all my questions and concerns.
