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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,275

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 424,275 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Wendy and her team were amazing. This is the third home I have purchased and by far has been the best experience. I had constant communication throughout and everything was very well explained. This home buying experience was SO much better than my previous and I just cannot put into words how much easier everything was with Veterans United. The online process was smooth and quick. Everyone I work with are shocked at how fast I was able to close on a home!

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

3.5 out of 5 Stars
Would Recommend
headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend
headshot image of Steve Gustafson

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend

If possible I would give Aimee and her whole team a 12 of 10. I have nothing but good things to say about this Veterans United team

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend
Photo submission from Justin P.

Veterans United simplfied the process of financing a new home. From the pre-approval through closing, they answered any questions and recommended a fantastic real estate agent.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Well done!

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

4 out of 5 Stars
Would Recommend
headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
Would Recommend

Our team was excellent to say in the least! It was our first home purchase and we had zero idea of how the process went, but any questions we had or could think of were answered swiftly, which put us at ease throughout the process. We couldn't have asked for a better team to work with!

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

4.5 out of 5 Stars
Would Recommend

Thank you all so much!!

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

This is our 3rd home we have bought thru VU. We could not be happier with them.

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Lindsey was amazing along with the rest of the team. Thanks for everything!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend
headshot image of Nate Alexander

Loan Officer: Nate Alexander

NMLS# 2026800

5 out of 5 Stars
Would Recommend
Photo submission from Marcus M.

My experience with Veterans United Home Loans was awesome, painless and educational. The team at Veterans United understands the customer's needs and goals, basically the mission at hand. They listen and take the information needed to achieve the goal by relationship building. I would truly recommend them, because they are committed to excellence!

headshot image of Matt Istwan

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

I would 100% recommend you guys. You made it so easy and stress free. Thank you for everything

headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

1.5 out of 5 Stars

Horrible experience when it came to your underwriters. The items we would submit sometimes just were not good enough, had to show stronger proof we are who we said we are. Was never clear upfront about list of items they needed. always sent "to do" lists with maybe 4 to 5 items, then another with 4 to 5 items, then circle back around to the first one and say "we need it again, with more clarity". We never felt we were getting the house until closing day. If it werent for Luke and our realtor Patrick we would have thrown the towel in long ago. Your underwriters act like they have the power of a king.

Response from Veterans United

Hi Laura,

I appreciate you taking the time to share this. The home loan process can be a lot, and I’m really sorry that underwriting felt so frustrating and unclear. We know how important it is to feel confident along the way, and it sounds like we could have done a better job setting expectations from the start. I’m really glad Luke and Patrick helped you push through, but I’d love for you to connect with my team so we can learn more about your experience and continue improving. If you're open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.

5 out of 5 Stars
Would Recommend

I can only think of the positive reasons to choose VU. If you want to feel like there is a whole team working for you, you must reach out to VU.

headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
Would Recommend
headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend

Working with Veteran’s United on my home buying journey was such a breeze. The process was smooth and easy from the preapproval all the way to closing. My loan officer, Megan kept me informed and up to speed every step of the way. I needed an 30 day close and my team was able to do just that! Everyone was so nice and helpful. I couldn’t have asked for a better team!

headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

5 out of 5 Stars
Would Recommend
headshot image of Patrick Richardson

Loan Officer: Patrick Richardson

NMLS# 1154233

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
Photo submission from Melynda M.

I am appreciative of The Veterans United team. They made this the best experience ever! I have dreaded this process in the past, but they made this so easy for us. I am grateful for their hard work, so that my family could get moved in and will get to celebrate Christmas in our new house.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend

Thank you Veterans United for making one of my biggest dreams come true! The whole process was so much easier than I could have ever imagined. This was life changing for us and for that, my family and I are forever grateful! A special shout out to Matthew Reehl for being the best loan officer ever!!

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
headshot image of Todd Rozanski

Loan Officer: Todd Rozanski

NMLS# 2351874

More Reviews

See all 424,275 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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