From start to finish, they made sure every I was dotted and ever T was crossed.
I was rushed and pushed through the whole process and being a new home buyer I was blinded and never coached on what anything meant. Being told many times to just sign or you wont close but yet no guidance why the rush and not a reason why but a quick paycheck. I never agreed to a 30 day extension after close and was very adamant about it. I overpaid for the house and the negotiations was made in the favor or the realtor not the buyer or seller. I will never use or recommend this company service to any of my service brothers period.
Response from Veterans United
Hi Jay,
I'm really sorry to hear how all of this played out. As a first-time homebuyer—especially someone trusting us with your VA loan—you should have felt supported, informed, and in control every step of the way. Instead, it sounds like you felt rushed, confused, and left without the guidance you needed. That’s incredibly frustrating, and it’s not the experience we want for anyone.
The pressure you described around signing documents and not understanding key parts of the process is especially concerning. Whether it's a 30-day extension or final numbers, you deserve clear explanations—not ultimatums. That’s something we take seriously, and I appreciate you calling it out.
I'd like to have our Client Advocate team take a closer look at what happened with your loan, including any concerns around how negotiations or communication were handled. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST—but you're welcome to reach out anytime.
My team did a outstanding job throughout the processes finding me a nice home
The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
Only problem was you sharing my information with the world, our emails are blowing up with lenders and realtors?
Matt and his team are always a pleasure to work with and recommend them to anyone who needs help qualify or buying.
They made the process so easy!
There was a couple of things that caught my attention but nothing that Derek and Megan didn't handle. I would recommend these two folks to anyone that is looking to purchase a home with Veterans United
The overall experience was painless and smooth.
They work well with you to get you set up for the future in your new home. They will walk you through every step of the process and will answer any and all questions you have. I purchased my house after the holidays and before and during the holidays my team of specialist worked hard to make sure I got in my home after the new year!
It was a total mess didn't close on the actual day was giving the run around on stupid things on paperwork just to delay time because no body wanted to work that week because it was a 4 day for most since it was the 4th of July no one reached out to me or my husband who is battling cancer and had his treatment day prior leaving state of Texas driving a RV with 3 German Shepard dogs it it was a 2 day ride for him and get to Indiana and find out all the bull shit that was sent our way. I the wife had to leave out the following week. But since we didn't close until the following sewage had to leave next day and couldn't help me the husband. Very unprofessional all that was involved with our VA loan. The paper work had to be amended at least 3 times
Response from Veterans United
Hey Robert,
Reading this honestly breaks my heart. I'm so sorry for everything you and your husband went through—not just with the loan process, but having to manage it all while traveling across states, in an RV, with three dogs, and while your husband is battling cancer. That’s a lot for anyone to carry, and the last thing you needed was added stress from us.
It’s clear the delays and lack of communication made an already difficult time even harder. I hate that it left you feeling like you were being strung along or that no one was stepping up to help—especially around a major holiday when folks were out of office. That's not how we aim to support our Veterans or their families.
I'd really appreciate the chance to look into this further with you. If you're open to it, our Client Advocate team is here to listen and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
It was a pleasure doing business with you. Your professionalism, attention to detail, and clear guidance throughout the entire home-buying process made a significant difference. Every question I had was answered promptly, and your quick response to both emails and phone calls was truly appreciated.If I ever purchase another home in the future, I will definitely work with your team again. I truly value the way you conduct business and support your clients.Thank you so much for your outstanding service and support.
Buying a home is almost never easy. I'm thankful that my family had Veterans United to guide us through the process. When things became stressful, our loan team gave me confidence to keep going and I'm glad they did. If you're on the fence, give them a call and see what's available.
Worst support ever. Why ask for my social to authenticate if it doesn’t matter? Why ask for my loan number if it’s just going to not understand? It’s garbage
Response from Veterans United
Hi Taylor,
I'm really sorry your experience with our support team left you feeling this frustrated. It sounds like you were trying to get help and just ran into one roadblock after another—that's not the experience we want anyone to have, especially when you're already dealing with something as stressful as a home loan.
Verifying information like a loan number or Social is meant to protect your privacy and help us locate your file quickly, so it’s especially frustrating to hear that it didn’t actually help get you the answers you needed. I’d be upset too.
If you’re open to it, I’d like to make sure someone on our Client Advocate team takes a closer look at what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—and we’d appreciate the chance to talk.
