Veterans United was the perfect fit for us! They have a top-notch team that helped us along every step of the home buying process. Ryan, the loan officer was absolutely awesome. He answered all of the questions we had and never left us in the dark. He was always friendly and courteous and took the time to keep us posted on the process. The underwriters (who we never directly talked to) were fast and very efficient. I can't really believe how fast everything really went. Tammy our real estate agent, went above and beyond for us. It took us months to find the perfect house, and she stood by us the entire time. She was always a call or text away. She listened to all our wants and needs and never pushed us in any direction we didn't want to go. First American Title company was fully prepared the day of closing and the staff there was also very friendly and courteous. Overall this experience was flawless. We give them two thumbs up, an A++++ rating, and we would highly recommend Veterans United for all your one-stop shop home buying needs!
Amazing. Always there to answer my questions and reassure me the process was safe.
Clay rose was perfect, kind and God sent for me I thank him from my soul.
The communication is terrible. My self, my agent, and the closer all had issues trying to get ahold of anyone.
Response from Veterans United
Hi Brent,
I’m really sorry to hear how difficult it was to get in touch with someone during your loan process. Clear, timely communication is so important, especially when you, your agent, and your closer are all working toward the same goal. It’s frustrating when that connection breaks down, and I understand why that would leave a negative impression.
My goal is for every borrower and partner to feel supported and informed from start to finish. What you described is not the experience I want anyone to have, and I’d appreciate the opportunity to look into what happened and see where we may have missed the mark.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we’ll typically follow up the next business day. I’d truly value the chance to connect and learn more.
Sincerely,
Claire S., Client Relations Manager
Rob, Selina, Michael and everyone else was amazing!! They worked hard to get us a quick and expedited closing and were friendly and kind!
Kevin was really outstanding to work with. Pleasant, knowledgeable, prompt and thorough. We’d definitely use him again and recommend him. Great lender!
One of the best things I have done in my life is to have veterans united help me buy a house
We had a great experience and great resourceful people helping us the entire time. Shane did an outstanding job, keeping us informed at every step in the process.
Veterans United is most definitely a fantastic company to work with when you are securing a loan to buy a house. They are with you every step of the way and will make sure that you are comfortable throughout the entire process. The ultimate group of professionals.
Wonderful to work with!
Our home buying experience with Veterans United was a very positive one.
Yes I would reprimand Hailey team work very well to help you move to your new home
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Veterans United is a great start for veterans looking to buy a home. Straight forward and the guidance through the process is awesome.
His whole team was really great,took time to listen and addressed all our concerns. Great people, would recommend them to anyone who needs a loan. Great job
