The site and instructions were very clear and helpful throughout the whole process.
Our entire team was wonderful from start to finish! We were especially impressed with the communication and attention to detail that Samantha showed. I never had to wonder if someone was working for our family or approaching our situation, and all the unique challenges it presented. Thank you all!
The service was excellent
I rate a 5 because my original Loan Officer was very unprofessional and once I reached out and had them reported. Josh the other Loan Officer took over and helped resolve the issue and help close. Josh had been a huge help throughout the process. Very informative, professional, and HONEST. My loan experience was not fantastic. My loan was delayed multiple months due to the negligence of the first Loan Officer. Resulting in reinspections and more money spent than needed. I was in a position where I was uncertain if the loan would close.
Response from Veterans United
Hi Ethan,
Thank you for taking the time to share your experience and for the 5-star rating, even after the difficulties you faced early on. I’m really sorry to hear how stressful the start of your loan process was and that it led to delays and added costs — that’s never the experience we want for our borrowers.
I’m glad to hear that Josh was able to step in, help get things back on track, and provide the kind of honest, professional support you deserved from the start. I’ll make sure your feedback is shared with our leadership team so we can continue improving how we support Veterans and their families throughout the process.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Best experience I’ve had buying a home.
Philip , made my home buying journey very straightforward… without the stress..very professional..thanks again..
Incredible group. They walk you through everything. MY PEOPLE!
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Very fast, helpful and thorough.
You can tell Chris really cares about his customers and will do anything to make sure they feel comfortable. There was never an ounce of negativity and he always had clear answers to everything I asked. Loan officers, take notes!!The mortgage world would be a better place if everyone was like Chris! And his amazing team
I would like to say if a veteran is out there and may be reading this and follows the instructions, he's doing well. Veterans United will work with you and go over and beyond the call of duty to help in any kind of way to make sure that your loan goes through. I would recommend her anytime. Thank you!
Every this was fast , at times hectic but went smooth . 👌
