The local office was great! Cal and his team are amazing. The corporate side that I started with leaves much to be desired. Multiple calls a day from different people trying to give me the same information over and over.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
Where to start... First of all, Melissa and all her team did an outstanding job in helping us get our new home in San Antonio! Thanks to all... Oh, wait a minute now that we live in Texas now we should say "Thanks Y'all!!"
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Jake Albers and Natasha Davis were really good at assisting me with finding my new home! I recommend veterans united!!!!
The process of establishing the Veterans Mortgage loan for equity cash out was very thorough. The team was very helpful and patient in getting me through the process. In this day and time, thoroughness is essential for putting together good Veteran Mortgage loans.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
Very knowledgeable and very Professional people.
“Working with Chance throughout my VA home loan process was an outstanding experience. He was extremely responsive, always checked in to see how things were going, and stayed on top of everything to help keep the process moving quickly and smoothly. He made the home buying process much easier to understand, answered my questions in a way that actually made sense, and was always easy to talk to. His professionalism, communication, and dedication really helped take a lot of stress out of the process, and I truly appreciate everything he did to help me become a homeowner.”
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Working with Bryan has been a phenomenal experience. He was very attentive. He took time to listen to my concerns and then took as much time as needed to answer questions to my satisfaction and/or give me the clarity I needed to make informed decisions. My attempts to contact Bryan were successful. If I left a voice message he would return my call expediently. The same can be said about sending him an email or a text message. He is very responsive. Bryan always made me feel that working with us and doing his part to assist us in getting our loan approved was the most important task for him. There was never a time that Bryan displayed any displeasure throughout the entire process. From the loan application to the Clear to Close, he was very personable and professional. It was my honor to work with someone so knowledgeable and passionate about their craft. We were in the process of selling our home when I first made contact with Bryan. Selling a home and purchasing a new home simultaneously involves many hills and valleys and periods of joy and pain. I am grateful that Bryan was the one constant throughout the entire process that I could count on to be reliable and be a person of his word. Even when he had to break the news to me that we had to push back our closing date, it was done with such empathy that it truly lessened the sting of that fact knowing my heart was looking forward to that closing date. Prior to Bryan compassionately delivering this news, there were a couple of hurdles that were overcome (on the sellers side) right before our closing date-so the thought was we were finally good to go! Then came the news of having to push the closing date back. Bryan is dependable and will be with you every step of the way in the loan process as if he is doing it for himself or a loved one. Thank you Bryan for who you are and for all you have done to guide us in securing our loan to move into my beautiful Dream Home. Thank you Veterans United for having Bryan on your team!
Levi was awesome he went above and beyond highly recommend
The process has a lot of steps but it's less stressful with Veterans United.
Very helpful and informative!!
Top notch service
