Veteransunited was with me all the through the whole process to get us into the home.
Rachel and Stephanie are the absolute best! We won't go to anyone else when it comes to getting a home loan! They have helped us with financing for 3 seperate moves and each time they are so considerate and hardworking we don't know how they get it all done! They really are the absolute best!
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
This is my fourth loan closing with Loan Officer Adam Craig, and once again, his performance was outstanding. Adam is an exceptional asset to Veterans United; he is proactive, highly communicative, and fights incredibly hard to ensure a successful closing. However, despite Adam’s excellent service, Senior Loan Coordinator Danielle Hays nearly ruined the entire experience and almost drove a loyal, repeat client away from your company. Danielle exhibited a severe lack of communication, a defensive and unprofessional attitude, and zero regard for client timelines. Because coordinators are salaried and do not rely on commissions, it was entirely clear that Danielle felt no personal accountability or incentive to handle my file with basic professionalism. Adam Craig is the only reason this transaction crossed the finish line, but Danielle Hays' constant friction and poor demeanor are a massive liability to your branch's reputation. Management needs to review her file handling immediately, as her behavior actively undermines the hard work of elite loan officers like Adam.
Response from Veterans United
Hey Caleb,
Thank you for your continued trust in Veterans United, and for recognizing Adam’s dedication throughout your homebuying experiences. I’m glad to hear he provided the proactive communication and support you’ve come to expect.
I’m very sorry to hear other parts of this experience left you feeling frustrated and unsupported. Communication and professionalism are incredibly important during the loan process, especially for returning clients, and I hate hearing that we missed the mark for you. I appreciate you taking the time to share this feedback, and I’d like the opportunity to learn more about your experience.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages sent outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
We had the best experience buying our new home. Everyone was wonderful from start to finish! Nick, Eric, and Cole are absolute rockstars and we highly recommend them!
I thought that veterans united was amazing and very helpful!
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
Justin is amazing and helpful, any questions even the dumb questions as a first time home buyer had he had the answers for so it was really simple for us. Highly recommend him for new home buyers, I plan to use him again in the future.
Tyler and his team were consummate professionals, providing patient responses to every question! Were constantly reassuring throughout the process. I cannot imagine this purchase going any smoother and that’s a direct reflection of the team’s commitment to superior service.
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The home loan process was a smooth process, no hiccups at all. The staff was very professional especially my loan office, Mary. Mary kept me updated throughout the process and was very responsive rather email or text. The communication was especially important to me. I will refer this mortgage company to my affinity group.
Awesome and very knowledgeable. Huge shout to everyone who I worked with. The whole team was awesome. Especially Tara because it was difficult seller lol.
Working with Axel Maes was absolutely incredible! A fellow veteran and overall great human being who helped my family get the most out of our VA loan in the difficult San Diego area! 10/10 would recommend!
The process has a lot of steps but it's less stressful with Veterans United.
The team I worked with at Veterans United was amazing. Their patience, availability, and professional courtesy were outstanding. As first-time buyers my wife and I had a ton of questions which were always answered and thoroughly explained. Not only did we get a quick deal on a beautiful home, but Veterans United sent us a really thoughtful home warming gift that made us both tear up a bit as it was the first thing we've received in our new home. You guys are awesome! Thank you!
