Had a great experence and they worked hard to keep everything on track to the best of their ability, I am so happy with my new home, thank you Veterans United.
Daren, Brendan, and team were wonderful people to work with. They're very professional, knowledgeable, responsive, and incredibly helpful every step of the way. They made everything smooth, stress-free, and easy to understand. Their communication and dedication truly went above and beyond, and I genuinely appreciate all the hard work they put in to make this experience successful. I highly recommend this team to anyone looking for excellent service and support!
Absolutely fantastic team to work with, made the process beyond easy.
Working with Veterans United gave me a different perspective of what a lender should be. Professional, caring, great charisma and going above and beyond of doing everything right from the beginning till the end. Let's be honest, in this day and age, you hardly see this type of work ethic in the lending business, where they're all about the money and forget about those important intangibles, which in my book, makes Veterans United one of a kind. I am glad that I did my research and there was a reason why they are rated very high at around 97% of customer satisfaction. They get 100% from me for sure. THANK YOU VETERANS UNITED! You helped achieve a dream come true, becoming a homeowner after years of struggles and renting, I finally put things together and you led me to one of the biggest achievements of my entire life. I will forever be grateful to you.
Fairly easy process. All members of the team that was assigned to me were readily available and answered all questions. I got the best rate from them.
I was told that I would get $1,400 back from refinancing only got back $400 so I was misled and unhappy with my agent
Response from Veterans United
Hey Burney,
I’m really sorry to hear this experience left you feeling frustrated and unhappy. I can understand how disappointing it would be if the amount you expected back from your refinance didn’t match what you ultimately received.
Oftentimes with a refinance, borrowers may receive a separate escrow refund from their previous mortgage servicer in addition to the funds associated with the new loan. Even so, I understand how important it is for expectations and details to be communicated clearly throughout the process, and I’m sorry this experience left you feeling misled.
I’d be happy to look into this further and review your experience in more detail. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
From my experience purchasing a home can be a very stressful process, however, this team made the experience smooth, professional and reassuring from start to finish.
Didn't have any problems that they didn't help me with or any unanswered questions.
The whole team, Zach and Ashlyn, were very helpful answering all of our questions and wonderful to work with.
Stephanie and her team was a wonderful and great support team. Best possible service and +A recommendation to Stephanie, Victoria, and Mrs Benson
I was very satisfied with the speed and knowledge of the team at veterans United. There was an unusual situation with me as the Home had a solar lease. As far as I’m concerned, they figured it out and it didn’t hold up my closing and I was really impressed. Again I can’t thank them enough.
The entire team was exceptional in completing the process. As a veteran I was pleased that they made sure that all of the tasks were completed promptly and timely.
Top notch professionalism. Top to bottom outstanding service by everyone involved. Highly recommend!
Any service named "Veteran" or associated with the VA, RUN, don't walk, in the opposite direction.
It was shameful, the hoops they made us jump through and the frustration trying to get a home for my father to enjoy before he dies. And, STILL, as we were driving to close on the house, ANOTHER problem. We were worried until the very end.
Stay away unless you can handle mountains of stress!
Shawn Workman and his team were the best! He was there to answer any question I had.The underwriters on the other hand. Why ask me to explain something, then ask for proof of the explanation? Just ask for the proof to begin with. And you would expect an underwriter for a VA home loan to know what documents are available on va.gov.
