Great people and a great time
everything was great, whole process was easy and smooth.
I would recommend Veterans United
As much as I have been dreading the process of purchasing a home, I don’t think I could’ve asked for a better team or company to work with. The communication between everyone from the start was amazing. It was such a pleasure even when I called to ask questions about things I didn’t understand, they explained everything in detail about what was going on. I would highly recommend all of these individuals. I look forward to purchasing my next home with them in the future.
Veterans United made my home buying process easy. They were always there to answer any question that I had. They were there for me every step of the way. I was even able to close on my home earlier than anticipated. I highly recommend any veteran that is ready to buy a home or just thinking about buying a home to get in touch with Veterans United. He/she will not regret it.
As a first time homebuyer. I am grateful for Veteran United home loans. I had clarity throughout the entire process and support. Thank you all for all you do.
Great team to work with when purchasing a home.
Wendy and her team were amazing. This is the third home I have purchased and by far has been the best experience. I had constant communication throughout and everything was very well explained. This home buying experience was SO much better than my previous and I just cannot put into words how much easier everything was with Veterans United. The online process was smooth and quick. Everyone I work with are shocked at how fast I was able to close on a home!
If possible I would give Aimee and her whole team a 12 of 10. I have nothing but good things to say about this Veterans United team
Jeff and his whole team were top notch and would recommend them to anyone I knew.
Well done!
Our team was excellent to say in the least! It was our first home purchase and we had zero idea of how the process went, but any questions we had or could think of were answered swiftly, which put us at ease throughout the process. We couldn't have asked for a better team to work with!
Thank you all so much!!
This is our 3rd home we have bought thru VU. We could not be happier with them.
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Lindsey was amazing along with the rest of the team. Thanks for everything!
Veterans United was very proficient, professional and most importantly friendly in ensuring that I received everything that I had coming from my first time buyers experience. My loan officer was very awesome and quick and competent at what he does.
I would 100% recommend you guys. You made it so easy and stress free. Thank you for everything
Horrible experience when it came to your underwriters. The items we would submit sometimes just were not good enough, had to show stronger proof we are who we said we are. Was never clear upfront about list of items they needed. always sent "to do" lists with maybe 4 to 5 items, then another with 4 to 5 items, then circle back around to the first one and say "we need it again, with more clarity". We never felt we were getting the house until closing day. If it werent for Luke and our realtor Patrick we would have thrown the towel in long ago. Your underwriters act like they have the power of a king.
Response from Veterans United
Hi Laura,
I appreciate you taking the time to share this. The home loan process can be a lot, and I’m really sorry that underwriting felt so frustrating and unclear. We know how important it is to feel confident along the way, and it sounds like we could have done a better job setting expectations from the start. I’m really glad Luke and Patrick helped you push through, but I’d love for you to connect with my team so we can learn more about your experience and continue improving. If you're open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
