Great Job! Thank you for all your help 🙏
Thank you to all of you that helped me. You did an awesome job. We moved in in less than two months, that rocks! Thank you.
Initially communication was very good. Then about 3 weeks into the process, it significantly declined. We never felt like we never knew what was happening in the process and there were countless times we would call and ask questions and either never received a call back or never received an answer.
Bought our first home with Aaron, Jenny, Cara, and Kayla's assistance (sorry if I'm leaving someone out). That's a pretty special thing! We are thrilled.
We have been so happy with the service we received both the initial and the current mortgage. Everyone always goes above and beyond.
The process to buying a home is definitely a wild roller coaster. It had its up and its downs but with such an amazing team that worked close at hand with my realtor, not only did they get my family into our new home, but they helped me look for the cheapest and easiest route! This was an amazing journey and glad I stuck with Veterans United!
It was an absolute pleasure to work with Mr. Manos. I feel like he did his utmost to ensure that my home purchase went off without a hitch. Mr. Manos was extremely professional at all times and was very patient in explaining things to me all throughout the home buying process.
From start to finish they were by my side helping me with my purchase. When there was a problem they reached out and work with me to make sure my purchase was a success and for that I appreciate my whole team. They made this process so easy and comfortable for me in which now me and my family are settled in our new home. Thanks to all my team members
Great work! All the team members at VU were super helpful and friendly. I will recommend to friends and family.
I want to emphasize that Garet was very responsive. However, the underwriting department and coordination left something to be desired. We were repeatedly asked for things we had already submitted and had to FIGHT for the house to have the correct city listed. The house DOES have a shared zip code, but being the people who live her, we KNOW the correct village/city. My wife has experience in business and mail beiing returned if the correct city is not listed. Yet we had to fight that.
Everyone on this team was so helpful walking us through this system making it as comfortable as possible, even when glitches happen not their fault., they were patient and so helpful. They truly care about veterans in my opinion. Thanks.
If you're a first time home buyer, I would HIGHLY recommend Veterans United. Taylor and Natalie made the process so simple and the videos were super helpful! The VU website is user friendly. I was terrified of the home buying process and am now shocked at how simple it was...all thanks to my team :). Thank you Veterans United for changing our lives!
No communication! Lots of delays extremely slow process.
Response from Veterans United
Hi Theodore,
I’m really sorry to hear about the delays and lack of communication you experienced. I know how frustrating that can be, especially during such an important process. That’s not the level of service I want for our Veterans United borrowers.
I’d appreciate the chance to look into this and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I’m incredibly grateful for how Crystaline Loveless and Catrina Heath supported me throughout the entire process. They were kind, knowledgeable, and patient with every question I had. I would recommend them to anyone.
