Julie was very helpful through the whole process. She was quick to respond to my questions and was a great guide through all of it.
If there was a higher rating number than 10 for the overall rating, I would have placed it. Everyone did great.
Thank you 🙏 so much.
I would highly recommend Veterans United.
Probably the best buying experience I’ve ever had buying anything!
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You guys made my process so easy and smooth. I wish everyone has a team as great as you guys are. Blessings to all of you and your families
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
They are very fast pace and will get the job done expeditiously!
It was a exellent experience every step of the way Lucas was very precise in every aspect of the process all of the team members were very helpfull and helped me with all my needs
Josh Kittle was the most unprofessional individual I have ever had to deal with. After dropping the ball on several occasions, and me calling him out on it, he tried to blame me for not being in contact with him for two weeks, which was not true and it turned out he was on vacation. He even had the nerve to call me dishonest for not including certain information that i didn't know needed to be included and told me that if I had a problem to take it up with my congressman. It was only when I submitted a complaint on him (which i still haven't heard back from anyone about) that things started to somewhat move forward. Bailey Daniel, another loan coordinator, then began to work with my and as hard as she tried, she was not much help either. The worst part about the situation is even though I put a complaint in on Josh Kittle and stated I did not want to work with him, they continued to have him over my transaction. I live in Alaska, and I spent money and time purchasing a ticket and on a hotel, so that I could be present for my closing and to pick up my keys for my home. My realtor also filed several extensions because veterans united kept coming back with requests that should have been done with an original request. (Example: they asked for tax returns and then turned around last minute to ask me for tax transcripts) simple things like that, could have sped up the process but apparently they didn't know or care about doing their jobs. Due to things like that, as well as them not submitting my paperwork on time and continuously waiting until the last possible minute to request things and sending documents up, I ran out of time and was only able to sign the documents. I was in town for 10 days, and during that time, absolutely nothing was accomplished. They didn't plan for the federal holiday and chose to wait until during the holiday to send the closing documents to the title company. The lady at the title company was gracious enough to come in on a day when their office wasn't even open to try and get everything fixed. If that wouldn't have happened then i would have had to handle everything by mail and being from Alaska, this would have delayed the process another 7 to 10 days. With all that, I still could not close on my home because I had to fly out that Monday right after i signed my documents, and the documents then had to be mailed out for the seller to sign. It was a complete disaster. I was not able to pick my keys up and my best friend had to pick them up for me the following Wed. This is my first purchase and I was excited but after wasting time and money, not to mention being dismissed on several occasions by veterans united loan coordinator, I will never use you again to purchase anything. Not even a stick of gum. The only reason i continued to use veterans united was because so many others put so much work into getting me into that home and i also had invested so much time and effort trying to make this happen. Not to mention by starting over, I would have lost the almost $2000 is spent on my inspection and appraisal and the home would have gone back on the market. My realtor will also never work with anyone who is using veterans united and i will 100% recommend to anyone i ever speak to about buying a home, that they use ANYONE but veterans united. If i could give you a real rating, it would be a -10.
Response from Veterans United
Hi Michael,
I'm truly sorry to hear how your first homebuying experience unfolded. This should have been an exciting milestone, but instead it sounds like you were left carrying the weight of repeated delays, unexpected obstacles, and interactions that made you feel dismissed rather than supported. I can understand why you'd walk away feeling so disappointed.
It's especially discouraging to hear that after raising concerns during the process, you didn't feel they were acknowledged in a meaningful way. No one should feel like they have to fight to be heard while navigating something as important as purchasing a home, and I'm sorry that your experience left you without the confidence and support you expected from us.
I also hate to hear that the challenges throughout your loan process affected your travel plans, closing experience, and what should have been the moment you finally received the keys to your new home. Those are memories that should be positive, and it's disappointing to know yours were overshadowed by so much frustration.
I'd appreciate the opportunity to review your experience and better understand everything that occurred, including the concerns you previously reported. If you're open to talking, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The key reason is lack of communication, not only with me but within the team members. They were unaware of what others were doing, documents received, etc. The loan officer lacks appropriate empathy and communication skills in dealing with Veteran. She was annoyed when I asked questions and did not speak in terms the average person would understand when not familiar with the lender industry.
Response from Veterans United
Hi Julie,
I'm sorry to hear you felt unsupported throughout the loan process. Clear communication is such an important part of buying a home, and it's understandable that this experience would be frustrating if you felt your questions weren't answered in a way that was helpful or if communication between the team fell short.
I appreciate you sharing your perspective, and I'd welcome the opportunity to learn more about your experience. If you'd like to connect, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Jason &staff true professionals highly recommend veterans use them.jason &staff need a good raise..
I love you guys!
My Loan team was fantastic. I cannot thank them enough.
Mr Kyle and his team are an outstanding team, they respond to any questions you might have and show you that they’re here for you. I would 100 percent recommend them for anybody interest in purchasing their new home.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
Matt was great to work with. The process was seamless. I would recommend Veterans United!
Worked with VU before for my last home, very professional and are committed to getting you in your home with no issues. Nick was amazing, would answer any questions we had even outside of business hours. Would definitely recommend VU and will be using again for future purchases.
Super helpful and accommodating.
This group of folks are true professionals... and the website is outstanding. The simplicity of the whole experience of my buying my very first home was fantastic. Hey Vet's these are your folks, you will nit go wrong
Great bunch of people to help you find a home.
