Worked with VU before for my last home, very professional and are committed to getting you in your home with no issues. Nick was amazing, would answer any questions we had even outside of business hours. Would definitely recommend VU and will be using again for future purchases.
Super helpful and accommodating.
This group of folks are true professionals... and the website is outstanding. The simplicity of the whole experience of my buying my very first home was fantastic. Hey Vet's these are your folks, you will nit go wrong
Great bunch of people to help you find a home.
I would highly recommend Veterans United.
Nicole Barber and the team were very thorough. They kept me informed about each step, answered all of my questions. and continue to followup even after the closing. Everything was smooth and easy. Would highly recommend.
Eric Johnson and his team have always been great. Love them
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Travis worked a miracle with my loan, I genuinely thought that we wouldn't be able to work it out but I truly believe he's got to be one of the best in his field!
Great experience and great team, the web portal made everything super easy!
Danielle is top tier in every aspect. She helped throughout the entire process. Timely responses, thorough feedback, and cared about our overall interest.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
Had to use two different teams. Very unprofessional, lacking knowledge, entered incorrect information that I'm having to go behind them to clean up. Absolutely embarrassing.
Response from Veterans United
Hi Michael,
I'm sorry this was your experience. It sounds like the process left you feeling frustrated and without the confidence you should have had in the guidance you were receiving. That's certainly not the impression we want to leave.
If you're open to sharing more, I'd appreciate the opportunity to learn more about what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Evan and Sara were both phenomenal and helpful. I was overseas during my purchase, and they always made sure I was updated on events
Website portal was easy to use and the amount was pre-approved quickly
Terrible Blake should not have that job he is horrible communication took three months to close had to different delays horrible
Response from Veterans United
Hi Rodney,
I'm sorry your experience was so frustrating. Buying a home is stressful enough without delays and feeling like you're not getting the communication you need along the way. That's not the experience we want for our borrowers.
If you're open to talking more about what happened, I'd be happy to look into your concerns. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Things could have went smoother, in my opinion. It seemed like I was sending copies of the same paperwork to different people when I feel one should have received what was needed and then passed it on to others that needed it. Also, working with Amber was good, but could have been better. I think an agent should research the area where a client is wanting to buy a home and be able to tell them if it's a good neighborhood or not. I do want to thank everyone in helping us get the home that we really wanted in the area we wanted it.
Being my first time buying a house, these guys/gals are amazingly good at what they do. They had solutions for every barrier. Their systems are set up for the customer making it extremely easy. Highly recommend.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
I used Veterans United to buy my first home during a military training rotation and the team of wonderful people took care of everything simply and smoothly and put in 100% effort to ensure we closed. Could not have been better!
Very easy and a pleasure to work with
The team @ Veterans United was very professional & accommodating. They answered my calls & texts immediately. I highly recommend Veterans United to anyone seeking financing for a home.
