Veterans United is great at what they do! They keep you informed and do not blow smoke about what is going on. Very happy closed when they said I would even a couple days early. Thank you Veterans United!
I am appreciative of The Veterans United team. They made this the best experience ever! I have dreaded this process in the past, but they made this so easy for us. I am grateful for their hard work, so that my family could get moved in and will get to celebrate Christmas in our new house.
Made the scariest decision of my life feel seamless and easy. I appreciate everyone who helped me with my dream of owning a home.
The best experience ever! I am recommending to all my family and friends! Thank you for everything!
Through the whole process I didn’t feel like I was talking to people that were there to just make money, they were there to make sure that I got into a house that would suite me and my family well.
The whole team genuinely cared about how I was in the process which definitely made me feel more comfortable especially as a first time home buyer!
This was the easiest process. So grateful for everyone!
Derek, like Danny was exceptional on top of everything. You can't miss with this man.
The team at Veterans United went above and beyond to make sure everything was ready for our closing date. I will definitely come back with them in the future.
Veterans United and my loan officer, Mystle Schellhorn, worked very diligently to make sure every detail of the loan process was properly taken care of and air tight. I cannot thank them enough for all of their effort.
Working with Gabe and Melissa was amazing. They made my first home buying experience the best.
Honestly, thank you for making this process as easy on me as possible. it was nice to see loan documents as they became relevant instead of all at once, and for having a knowledgeable team available to help me with this process. I am outstandingly busy with work most of the time and was able to work on things as time allowed while traveling to a few different places for work.There have been some unexpected things with the house that I really hoped would have been caught with the inspection, and not something I would have seen until renovations were underway, as I'm pretty sure it's not okay to pull back baseboards and carpet while looking at a house you intend to buy. There are pretty decent cracks in the foundation in most of the bedrooms and I had to hire a mold mitigation company as it appears there was an undisclosed massive water leak at one point, which caused severe water damage and mold along the entire front face of the building (not just light surface stuff, but eating the drywall behind the baseboard molding).I unfortunately discovered this while getting ready to paint and do flooring. Par for the course I guess, now I know how the house is built and where the water and electrical lines are, and I'm about to get wicked good at drywall, mudding, taping, and texture.I really really really wish that problem would have been caught while inspections were underway, it would have possibly swayed my decision against that house, or been able to come in very heavy-handed at a lower offer.However, it is what it is, construction is under way, the house and property are exactly what I was looking for (wanted something I could remodel and improve upon) and VU and the team made the process very easy and streamlined. Thanks for everything.
I can't thank my team enough, the whole process could have been way more stressful and chaotic if it were not for my fantastic team, I truly appreciate all the hard work everyone did to get me and my fianc
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Veterans United is an outstanding organization and Zach is the best ambassador you could have representing your veteran’s services! BZ!
Veterans United is fantastic. I began with less than ideal credit and they helped me raise my credit score through the Lighthouse Program. Once we got the pre-approval, we found our new home in less than a week and settled in less than two months. The entire team was professional and very responsive whenever we had questions. I would highly recommend Veterans United to any Veteran looking to purchase a home.
This is my third time using Jason and in the future we will not work with him. He made the assumption that we knew more about the loan process than we did and did not take the time to give us our options. In addition at closing there was a conversation where Jason felt “attacked” and lost his temper. It was extremely unprofessional and as a returning customer to veterans united (who is away on stressful deployment spin up) it was an extreme letdown. My spouse represented both of us at closing and the unprofessionalism displayed by Jason that day grateful affected my training as a pilot and I had to cancel a flight to try to help rectify the situation. A happy experience was turned into a very bad one. We are happy the process is over but again will not be a returning customer.
Response from Veterans United
Hi Alyssa,
I’m really sorry to hear this. As a returning customer, you should’ve been met with clarity, respect, and care throughout the entire process—especially during such a high-stress time in your life. What you described doesn’t reflect the kind of experience we want to create, and it’s honestly disappointing to hear that things went the way they did.
It’s especially upsetting to know that a conversation at closing impacted your training and added more stress to your deployment prep. That should’ve been a proud and exciting moment for you both, and I hate that it wasn’t. I really appreciate you sharing this, and I’d like to learn more about what happened so we can address this internally.
If you're open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are typically in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but reach out anytime and I’ll follow up as soon as we can.
I've bought and sold many homes in my life. None of them compare to Danny and his amazing team. If I had a question or problem, very literally I would either have the answer or the assurance they would find it. I will use them again should I need them, and would recommend them without hesitation. Thank you for everything Danny, Lee-Ann, Brad and Josh.
Just a professional and courteous job all the way around. Living in DC at this time and buying a house is a crazy thing to try and do, but you all made it doable by communicating and keeping us in the loop and aware of not only your services, but what we needed to to. Thank you.
