Overall I was more than pleased with the process! The hiccups we encountered were due to the homebuilder and not VU. I will be buying a new home again as I just sold the home from my last VA loan 2 months ago.
Veteran's United provided outstanding service for me. As a new homebuyer, I had many questions regarding the entire process from start to finish. Veteran's United had so many resources and had great rates regarding my home loan and using my Veteran's Benefits. The entire process went smoothly despite the outside factors of home inventory, and the crazy market prices. I worked with my Loan Officer and team, and really felt like they truly had my best interest when I asked for their guidance and opinions regarding certain situations, and I truly appreciated that along with their honesty. I definitely recommend and will surely be using Veterans United in any of my future home buying needs.
I would recommend VU to friends and family. They made sure every step was taken and helped push things forward faster when the closing was accelerated. I am 100% satisfied with their service and performance.
Jermaine was very hard to get a hold of. Anytime I had a question, he would take days to get back to me. Also, he was very misleading in overall costs.
Response from Veterans United
Hi William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
By far, the worst experience with a bank in my life. Bank's people, policies and processes nearly cost me my dream home as closing took 9 weeks, despite my financial health allowing me to pay cash should I have chosen to do so. Definitely would not recommend.
Response from Veterans United
John,
We appreciate your feedback and apologize things took a bit longer than anticipated to close. I understand how stressful these delays can feel on top of everything else you’re working on for your loan. Our Client Advocate team is available and here for you from this point forward. If you want to discuss your experience further or need help with anything else, please reach out and we’ll help however we can.
Sincerely,
Kendra, Client Relations
Solibel and the team you have been excellent. They help me in everything and talk to me when i was in stress, wow the experience was excellent great team and also the experience with timothy was great , thank you all off your team. Im extremely happy with you, thanks again
It was a long road but they where there every step of the way!
Veterans United was an organization that assisted us in our time of need. Not only did they supersede our expectations but gave us a piece of mind during the entire process. We are now homeowners and were very taken care of by kind, professional, knowledgeable subject matter experts. Communication was great and response times were faster than I've ever experienced which helped us make quick decisions with other key players in a timely fashion culminating in saving us money. I have shared their information with family Veterans of mine and will be sharing it with Veterans I served with. I will be doing business with this organization again. All the key players like my relator and others made several positive comments on the staff and how great it was to work with them. For a purchase from out of state, this was one of the best organizations I could have had the opportunity to represent my family for a home purchase. I value my reputation and word and have no problem encouraging others to receive the same level of service that was afforded to me. Veterans United made us feel like we were family and to me, that is worth its weight in gold. God bless and I hope this review provides peace of mind for those wishing to become homeowners.
THANK YOU
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I'm not "The Rock" Dwayne Johnson...but I can still smell what y'all.are cooking. Your business was my business and you all made me know that you care about what you do. Thanks so much.
Little did we know how lucky we were, 2 weeks after we moved in, so did Hurricane Ian. It protected us like a good house should! Thank you!!!
Jerry is the best! I have been a repeat customer with him and would recommend him to anyone in the future.
Good Afternoon:I want to "Thank You" for making my home buying process the most comfortable experience any individual will ever go through. The home I recently purchased is my first home, and it was vital for me to get into a home for my boys and me. During my home buying process, I was unsure of what to expect, and I came with a preconceived notion that I would be both frightened and overwhelmed. Boy, was I wrong! Everyone I spoke to from Veterans United Home Loans treated me with the utmost respect and made me feel confident while completing my tasks during the home buying process. As a single father, I had doubts, but the Veterans United Home Loans team walked me through everything. I deserve this home, and so do my boys. I will never forget what Veterans United Home Loans has done for me. Thank you to everyone from the bottom of my heart. I am finally home because of the Veterans United Home Loans team. Again, thank you all.
