Am happy things
My team was amazing very responsive. Got everything done quickly zero headache.
Jeff and his whole team were top notch and would recommend them to anyone I knew.
Veterans home united made the home buying process very easy & plesant! Would highly recommend
It was ridiculously easy and fast. Everyone on the team was fantastic and helped more than I could have asked for.
As soon as I got transferred over to Ryan's team I was taken care of very quickly. He got my pre qual taken care of within minutes and the rest of the process all the way through signing was just as smooth/easy.
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Tyson and Matt were great. Everything went smoothly and easy!
Veterans United was very proficient, professional and most importantly friendly in ensuring that I received everything that I had coming from my first time buyers experience. My loan officer was very awesome and quick and competent at what he does.
Everyone there were very professional, on time with questions, was never a problem with anything you needed. Everyone there fantastic, great, if I had i would call you again.Thanks
Veterans United is outstanding. I can’t recommend them enough.
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The entire team was super amazing to work with! Huge shoutout to Caytlin, Josh and Kris. They were always on top of everything and always kept us in the loop. Would definitely recommend them to and friends and family!
Overall solid. Had a better time with the buying agent vs the selling agent but .500 isn’t bad.
I wanted someone else for my loan coordinator, but I was forced to use her even at the end when I asked 3 times for someone else.I found nothing was explained, I was forced to repeat actions over and over. It reached the point that I almost walked away from signing for the house. If I hadn't needed a house ASAP I would have walked away when I found out she was still on my case when I was signing papers
Response from Veterans United
Hi Frank,
I’m really sorry to hear about your experience. Feeling like your requests for a different coordinator weren’t listened to, while also having to repeat steps without clear explanations, sounds incredibly frustrating. I can understand how that would leave you feeling worn down to the point of almost walking away, and I hate that this was the experience you had with us.
That’s not the kind of support we want for veterans and their families during such an important process. I’d like to make sure your concerns are fully heard. If you’d be open to sharing more, please reach out to my team of advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday.
I felt comfortable seeking the services of Veterans United because l felt they understood and knew the process involving VA home purchasing process. Although, l ended up using a different loan option the transition was seamless and l particularly felt at ease because l was kept updated at all times.
Outstanding 😊
This is my second time using Veterans United and I’ve had nothing but positive experiences
