Josh was always available, by phone, text and email -- With immediate replies.Looking back at the nearly 30 home loan experiences we have had, there is no comparison to Veterans United.Beyond first class service, his team organized our entire move from mail forwarding to utilities and even finding movers for us. Thank you!
Outstanding, true professionals in every aspect, they work with you and keep you informed each step of the way.
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Response from Veterans United
Michele, it is important for us to incorporate customer feedback whenever possible to improve our service. We are sincerely grateful for your business. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We value your thoughts on improving our client experience.
If given a choice of team leaders, select Mr. Purk you will reach your objectives.
Ernest Davis
Highly recommend Veterans United to all veterans looking for a lender. You won't be disappointed!!!
Failure to VU to request the VOE in a timely manner created a difficult situation the Monday after we closed. We were scheduled to meet a contractor at the property but were told to vacate the property since there was a problem with the payment being received by the title company. It cost us a day of work, valuable time in meeting with a contractor, and the travel time it takes to get to the new property form our current address. This added undue stress to what should have been a peaceful transition.
Response from Veterans United
Hi Daniel, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded the verification of employment. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
I will be recommending Veterans United to all of my veteran friends and colleagues.
If you are looking for a compasionate team that operates on honesty, transparency, and efficiency Veterans United should be your first stop for VA home loans.
Keep up the good work take care of the veteran
VU provides the best home buying experience possible. The teams are professional and work diligently. Throughout my home buying process, I never had to worry about the work performed by the VU team.
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The entire team was extremely helpful. Paul, Avery, Samantha and Michele were great and I would definitely recommend Veterans United in the future because of the entire team.
Thank you Jason for your commitment. After a one on one phone call with Jason he gave me a run down on what the requiment was. Me having Safe for just four years I was surprised how easy he made it feel. For you all vets looking to buys a house make Jason your starting point and he will make life easy for you. Once again thanks for all you do Jason and thanks to all the VA team for making me feel worth it serving this country
Elizabeth & the whole team was wonderful. I was always kept in the loop even when Elizabeth was off & I felt well informed throughout the entire process. I would definitely recommend to everyone!
