The whole process was smooth from beginning to end!!! All the agents on the team were professional and knowledgeable!!! Having all the paperwork that was needed helped them do their job and they did it well! The only bump was when the Notary part was needed to get done. That person didn’t live up to the Veterans United work ethic. I hope that doesn’t happen to anyone else! Kudos to Veterans United. They serve our country’s veterans well!!! Thank you!
Very easy to work with, great communication.
Probably the best customer service from any financial institution. They were insightful, knowledgeable, and patient for this first time home buyer. 10/10
The whole team was great! The process was streamlined. I have nothing but positive things to say about Veterans United and my processing team.
GREAT COMMUNICATION WITH EVAN AND HIS TEAM
Clayton has been exceptionally helpful every time I have worked with him! I look forward to continuing working with him and the rest of the VU family!
The buying process is smooth and simple. Biggest issues that arise are not from VU at all, but the requirements made for home buying. Still not a big issue if the seller is willing to work with the Veteran buyer. My biggest complaint is the phone system itself. Getting to a rep is hard enough, but it does seem that there is an issue with coherence across the board for the techs. It took almost a full year of working with at least 12 different people to get my mortgage back on track from missing one payment and cost hundreds of dollars in fees that I was mandated to pay, which should not have fallen on me as I did my best to work with the program but it was never followed through with.
Response from Veterans United
Hi Richard,
I appreciate you sharing both sides of your experience. It’s encouraging to hear the buying process felt smooth overall, and I’m grateful you pointed that out. At the same time, what you described afterward sounds incredibly frustrating.
Trying to get your mortgage back on track after one missed payment should not feel like a year-long uphill battle. Speaking with multiple representatives, struggling to reach someone through the phone system, and feeling like follow-through did not happen would wear on anyone. I can understand how the added fees would only make that situation more upsetting.
I would really like the opportunity to review your servicing experience in detail and better understand what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours. I’d value the chance to look into this personally.
Sincerely,
Claire S., Client Relations Manager
They was patient and worked to help at anytime, especially with the documents on computer.
We received such personal attention every step of the way. We have moved many times and had many home loans and I can honestly say that working with Daniel and his team was like working with friends. They gave us such personal attention. Half way through the process we received a gift in the mail. It was such a pleasant surprise. After moving in and the process was all over we received another gift in the mail. It was so unexpected. I continue to get e-mails to assist me with setting up automatic withdrawal and keep up on line with my account. Veterans United takes a very long tedious process and actually makes it a pleasant experience.
Steve and his crew were absolutely awesome in assisting me with the purchase of my home! I am a customer for LIFE and will tell any veteran friends that Veterans United is the ONLY company to use! Thank you so much!
This team is absolutely amazing! They were answering my phone calls before I could even dial! Everyone helped me out with every little question I had and made sure I understood my next steps! Truly blessed to have worked with them!
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The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
As always with each home purchase Courtney was the best.
