First loan I got with vu was great this last time was a nightmare and I will not recommend your company again
Response from Veterans United
Evan,
Thank you so much for writing. I’m really sorry things did not go well this time around. Our Client Advocates are here to listen if you’d like share more from your most recent purchase. We’re here to support you and can look into this further with you if you’d like. Wherever we can take steps to make this better we’d like to try.
Thank you again for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
Overall communication could improve, it felt like a lot of people involved but that communication wasn't clear between them
It seemed that there was a lot of confusion throughout the process. It was Nathan's job to explain things, but it seemed like everytime we talked he was telling me that I misunderstood something, but after awhile you got to start to wonder if I'm misunderstanding so much than your not doing a good job of explaining. Other then that not bad for my first home purchase.
Response from Veterans United
Hi Caleb, thank you for your open and honest feedback.
We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United and providing clear and effective communication is a top priority. A member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Veterans United made it easy for us to trust them and trust that our experience would nothing less than spectacular. Everyone is always to kind to speak with and so professional and punctual. We will use veterans United any chance we get.
I absolutely loved my experience with Veterans United. My entire team was really the best. I am a first time home buyer so I was confused and all over I was constantly making changes and they was very patient and helped me through it all. I absolutely loved it.
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We've bought 13 homes...Veterans United is the BEST company we've ever worked with...
The entire process was frustrating the entire way however overall I feel all parties were looking out for me overall great experience.
They were all so patient, professional and took such of good care of us, they even send a gift for my son's birthday it was unexpected but such a wonderful gesture, they do not see you as a client you feel part of the family and as a Veteran I appreciated that a lot, if you are a veteran they should not be another choice for you than veteran united they are superb with customer service and communication, truly a great experience
Amazed how quickly and smoothly the process went
Thank you all!!
Great experience
