Tony did not make the home assumption easy. The emails were unprofessional and he didn’t address my questions unless I pushed for phone conversations which were difficult because of time difference. I would never recommend VU due to my experience.
Response from Veterans United
Hi Jessica,
I’m really sorry to hear this was your experience—especially during something as detailed and time-sensitive as a home loan assumption. You should have felt supported every step of the way, and I hate that communication left you feeling like you had to chase down answers.
I understand how frustrating it is when emails feel unprofessional or your concerns go unanswered unless you push. Add in the time zone difference, and that only makes things harder. This isn’t the level of service we aim for, and I appreciate you sharing what you went through.
If you're open to talking more, I’d like to make sure your feedback is reviewed and shared with the right team. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
This was our 2nd time using Veterans united and both times everything was so fast and smooth.
The VA app was great. So easy to check the to do list and submit the required information. Reviewing all the documents was also much more convenient with the app. The team was great to work with. Any of our questions or concerns were handled quickly. We are very satisfied with the process and how quickly we were able to get the loan and have the closing.
Our experience was easy and stress free from start to finish. We 100% recommend working with Veterans United.
I honestly don't think we would have been able to purchase our house without Veterans United. It was an easy process. Everything was so easy! They keep you informed the whole process. They take the time to explain everything to you. It was an amazing experience! We did not have an issue with anything. I would highly recommend to everyone that is looking into a VA loan.
I'll just make this short you could not ask for a better team of professionals to work with.
Very professional and welcoming agancy. The process was explained step by step. We were provided updates and valuable information that could assist with lending needs.
Awesome experience made my first time buying great! Broke everything down simple for me to understand and worked with me on everything!
Thank you for a great and smooth home buying experience. I felt very informed and the team helped me understand all the fine details of the process. This truly was an enjoyable experience.
My Veterans United team was very professional and thoroughly answered any questions we had. I never felt out of control or surprised during the process because of my team kept me updated and the website was easy to use. I highly recommend to anyone!
There were a couple of last minute transcript and paperwork request that I had to take off during my work day to get done in time. These could have been addressed earlier. I notified everyone involved that I work out of town when this process started. I had to have my laptop shipped overnight to me because I was in another state. That was not cheap. But we got it done. I just wanted to note this is all. Otherwise everything was good to go!
These folks are fantastic!!!
The pre approval process and the final closing was very easy, with no stress.
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The experience was overall positive. We were pleased to find that everyone was knowledgeable and helpful. Each person was efficient and friendly and treated us with the utmost respect. Everyone left their contact information and made sure that we were comfortable during the process.
Veterans United Home treated me with respect and professionalism. Their process is very easy, I was able to submit any forms needed within minutes.
VU was very informative and forward leaning.
The overall process was outstanding. Every step they work with you, keep you informed, and are prepared to answer any questions you may have. A pleasure to work with from front to back.
One of the greatest buying experiences in my lifetime.
