Everyone was exceptional! They were all very caring, thoughtful, sensitive, and professional all the way through the process! I highly recommend the wonderful team that helped us every step of the way!
Fahad, CJ, Candace, and Stephanie were all awesome to work with. I recommend every veteran who can buy a home, talk to Veterans United first. 10/10 would buy again.I worked more with Fahad and CJ and I cant imagine finding a better team to coordinate the purchase of a home. The whole team deserves a raise.
I am appreciative of The Veterans United team. They made this the best experience ever! I have dreaded this process in the past, but they made this so easy for us. I am grateful for their hard work, so that my family could get moved in and will get to celebrate Christmas in our new house.
Stephen, Erin, Camron, & Jesse along with your recommended Realtor Ophelia were Amazing. I cry tears of joy knowing I had the BEST. They all kept me grounded. And for that I love each and everyone of them. Thank You all so very much again. GOD is Good.
Sincerely,
Mel
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Veterans United and my loan officer, Mystle Schellhorn, worked very diligently to make sure every detail of the loan process was properly taken care of and air tight. I cannot thank them enough for all of their effort.
Justin, and the team did an exceptional job at getting us a quick turnaround on closing! Their transparency and communication is unmatched!
Randee was such a blessing during this process. She told me in the beginning that she would do everything to make this process smooth, and she did just that. Randee made herself available to us always which gave such a peace of mind. I can’t thank her enough for all her hard work and dedication during this process. We will using her for all of our future purchases.
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VU takes the time to understand a veteran’s needs and provide the right product at a fair price. The team is professional, honest, and courteous. They have earned my business!
Charlie was excellent for us from the first call. I would rate him a solid 10. Once our account was transferred to Carrie (the assistant) it went downhill from there. We received numerous requests for the same information. (Requests that in previous home purchases or refinances they were able to get on their own). My company boss received so many requests for the same info they called me and said it needed to stop.COMMUNICATION was almost non-existent. If you didn't check the dashboard, you would miss things that needed to be done. The assistant did not attempt to follow-up or check in and rarely answered the phone. If she was in charge of our refinance, we would have stopped the process and went elsewhere.The biggest problem is that I went from a regular W2 employee for 10 years with the same company to a 1099 employee with the same company with no financial or position changes. They did not know how to deal with that. So, if you are a 1099 employee BEWARE. You may need to look elsewhere.The Underwriter they assigned us was terrible. Our to-do list grew by the day.In short, yes, I would recommend Veteran's United because they did get the job done - eventually.
Response from Veterans United
Hi John,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear Charlie made a strong first impression and took great care of you early on. I’m also sorry that the experience became frustrating once your file moved forward. Repeated requests, lack of follow-up, and unclear communication are not what we want for anyone, and I can understand how exhausting that must have been.
Your comments about the 1099 transition are especially important. Even when someone’s role and income are stable, that shift can add complexity, and it’s clear we didn’t make that process feel as smooth or well-managed as it should have. I’m also sorry for the added stress caused by the growing to-do list and underwriting experience.
I do appreciate you sticking with us through it and acknowledging that the loan ultimately closed, but I hear you that it took longer and felt harder than expected. I’d really like the chance to look into this further and share your feedback with the right teams. If you’re open to it, our Client Advocate team would be happy to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you again for your honesty and for giving us the opportunity to learn from your experience.
Sincerely,
Claire S., Client Relations Manager
Veterans United is fantastic. I began with less than ideal credit and they helped me raise my credit score through the Lighthouse Program. Once we got the pre-approval, we found our new home in less than a week and settled in less than two months. The entire team was professional and very responsive whenever we had questions. I would highly recommend Veterans United to any Veteran looking to purchase a home.
Heather Damer provided truly outstanding service throughout our entire home loan process. From start to finish, she was incredibly attentive, responsive, and genuinely cared about making sure we understood every step. She took the time to answer all of our questions, explain our options clearly, and made what could have been a stressful experience feel smooth and manageable.Heather’s professionalism, knowledge, and customer-first approach really set her apart. We always felt like a priority, and her communication was excellent. I would highly recommend Heather to anyone looking for a home loan — you won’t find better service or a more dedicated person to work with.
Brent was really eager to help anytime I called. He made the process seem like cake for me.
