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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,193

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,193 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Smooth, exceptional, professional, friendly,. Would definitely use them!!!

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Veterans United is a great company for making your home buying process smooth and efficient. Professionals who were with you every step of the way and ALL were extremely knowledgeable and professional. This purchase was NOT my 1st home and I have dealt with other financial institutions in the past and Veterans United made it a pleasant experience. Plus we were able to close 4 days early! I highly recommend them to anyone looking to buy a home.

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend
headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
Photo submission from Stanley B.

Our experience was great. Cal Thompson and the whole crew at Veterans United communicated with us at all times. They always let us know when they needed something. They treated us like we were family and our time was valuable and went out of their way to make things happen in order for us to get our home. Lyndsey with Heartland Properties - we couldn't have done it without her hard work and dedication and devotion. She stuck by our side to the end. Her communication with us was awesome. We couldn't be happier and all her team work paid off in the end. The hardest part was saying goodbye to her and Veterans United.

headshot image of Callahan Thompson

Loan Officer: Callahan Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

Denise and her team were outstanding. They made sure I understood everything that was going on during my loan request. They answered every call, email and text. They ensured all my paperwork was completed and correct. My loan process was seamless.

headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

0.5 out of 5 Stars

Veteran United needs to do a better job when working with Soldiers that are overseas. A lot of issues could have been prevented if they understood on how to work with overseas Service Members. There was alot of time waisted for signing the closing documents the title person Kim King was the worst she had no empathy and demanded that things were done in a timely manner as someone who would be in the states even as I explained multiple times that I was overseas. She had an attitude at times and by the end I only found out that everything with the closing documents went through because my realtor and Andrea informed me. I recieved no notification from anyone that reviewed this. I would never recommend Veteran United and as a matter of fact I've already told a few colleagues that were looking to buy to stay away, since the way I was treated and how all this went was horrible. They did honor the expenses for my sister traveling to Hattiesburg to sign on my behalf but that was the least the could've done since it was in vain since at the end I had to sign by mail in and this could've been the way to do it since day one instead of having me send POAs and one incorrect closing signing documents which overall cost me over 150 dollars. I am still thinking on submitting a complain to the VA since the whole process was unacceptable.

Response from Veterans United

Hi Edwin,

First off, I just want to say I’m really sorry for how frustrating and exhausting this process was — especially while you were overseas. You deserved a smoother experience, and I completely understand how the lack of communication and flexibility around your unique situation made a tough process even harder.

Working with deployed or overseas Service Members is something we take very seriously, and it’s clear we didn’t meet the mark this time. Your time and service should’ve been met with more understanding, especially when it came to navigating POAs, closing logistics, and making sure you were in the loop every step of the way. I hate that you had to carry the burden of extra costs and confusion — it just shouldn't have played out like that.

I’d really like for my team to have the chance to look into what happened here and make sure your concerns are heard. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d appreciate the opportunity to learn from this and do better.

5 out of 5 Stars
Would Recommend

Veterans United did outstanding! My entire loan team worked tirelessly to make sure everything was perfect, and that my first home buying experience was one to remember forever. The idea of buying a home always seemed like a daunting and exhausting experience, but my team assured me that was not the case at all! I will recommend all of my prior service/active duty friends to Veterans United!

headshot image of Haley Moore

Loan Officer: Haley Moore

NMLS# 2447892

5 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Jordan, Ashley and Bailey what a team to have!! Thank you so much for the work you put in and for making me feel like I couldn’t lose with you guys having my back.

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
Would Recommend

Thank you to everyone who helped me. I have already recommended Veterans United to one of my coworkers.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

5 out of 5 Stars
Would Recommend

I stumbled on to veterans united after attempting to work with other lenders. one was regular civilian the other a veteran focused organization. Both pale in comparison to the service and ability to simply be closers as far as taking one from application to the signing table. Veterans united was able to achieve what their haters said they could not. I wish I saved myself a few credit inquiries and went straight to VU. The attention to detail, ability to communicate and strategize is unmatched. VU should be considered the industry standard.

headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars
Would Recommend
Photo submission from Tanya O.

Very timely, and great people working with you through the home buying process.

headshot image of Rob Parham

Loan Officer: Rob Parham

NMLS# 1524830

5 out of 5 Stars
Would Recommend
headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
Would Recommend

Veterans United and their team of home buying professionals are the creme de le creme when it comes to helping Veterans become home owners. Its like having the 4 time Super Bowl Champions Kansas City Chiefs as your home buying team and ensuring you reach your Super Bowl of owning and closing your dream home where you are the MVP. I would highly recommend them to all my family and friends any day of the week!

headshot image of Justin Wandel

Loan Officer: Justin Wandel

NMLS# 1721211

5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend

I want to extend my deepest thanks to Veterans United Mortgage Company for their outstanding service and unwavering support throughout my homebuying journey. From start to finish, their team demonstrated professionalism, patience, and an incredible attention to detail that made a complex process feel smooth and manageable.A special thank you goes to Kollin King and his dedicated team, who went above and beyond to provide exceptional care tailored specifically for veterans. Their tireless efforts to navigate the underwriting process, manage every important detail, and maintain clear and timely communication truly set them apart.As a veteran, it’s not always easy to find a company that understands and prioritizes our unique needs. Veterans United does just that—and more. I felt supported, respected, and informed every step of the way.Thank you for making this experience not only successful but also meaningful. Your commitment to those who have served is evident in every interaction.Sincerely,
LTC Bradley Fields

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend
headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

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4.5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend

I would like to know where to send my home payment.

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Julie Cute was phenomenal!! Just WOW! She is courteous, caring, energetic, responsive, patient and someone you want in your corner.

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend
Photo submission from Gregory G.

If you follow the instructions the process will be easier. The team i had was awesome. I thought homeownership was out of reach but the experience of VU made it happen.

headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

They guided me all the way. Made it as easy as they possibly can. Such a great team. Thank you so much.

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Overall William and Jeremy did an amazing job keeping the process on track. 10/10 recommend

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

More Reviews

See all 428,193 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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