Karson and Tayla out if Virginia Beach did a great job. They explained my rate options and even worked to help get my escrow back from my previous loan.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Very easy and straight forward process. Everyone on the team was terrific . Adam and Amanda did an amazing job .
This is my second mortgage with Veterans United and they are the best. I love their work ethics and professionalism. They will always be my first choice when purchasing a home, any future home.
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Ben and the VU team made the process easier than I could've imagined. Only regret is I waited so long!
The entire team at Veteran United was A+ from day one to post-closing. Couldn't be happier with the experience as the team was responsive, professional and delivered everything ahead of schedule.
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
The team assigned to us was superb, they kept us informed on all the things we need to do.
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Shane is the greatest!!!
The best part was at each stage it was a one stop shop for providing documentation and getting my questions answered which reduced the stress of home buying.
Everything was great until the day before closing. The clear to close was not given in time for whatever reason. So closing was pushed two days. We arrived at the closing office at 10am as we were signing the paperwork we noticed one of the forms had a misspelled name. The title company reached out to Veterans United and they stated all documents had to be resigned. Knowing this you would think we would be prioritized but no. After resigning they uploaded the documents to you guys and it took entirely too long. I reached out and was told the title company sent the paperwork to the wrong bank, which I do not believe. Then I had no choice but to leave for other obligations I had. I left without my keys or anything to the house. For whatever reason feet were being dragged on the paperwork. I received the paperwork and keys by the end of the day.
Response from Veterans United
Hi Brian,
I'm sorry your homebuying experience ended on such a stressful note. After everything that goes into getting to closing day, it's understandable that unexpected delays and document issues would take away from what should have been an exciting milestone.
I can imagine how frustrating it was to have your closing postponed and then spend part of the day waiting for everything to be finalized, especially when you had other commitments and couldn't leave with the keys to your new home. That's not the kind of experience we want our borrowers to have.
I'd appreciate the opportunity to learn more about what happened and review your experience with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Congratulations on your new home, and I hope we'll have the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
Every person I had contact with was very nice a professional. They explained every question I had very quickly. They made the experience very good. I would recommend them anytime.
Great to work with! Super smooth and closed on time!
