Kris was very responsive to our questions and concerns, replies were swift. Kris understood when things got a little stressful and was able to help talk us through it all. Ca
Fantastic team, wonderful to work with!!
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Felt like I was lied to by craig on more than one occasion as was not called to go over closing docs as shari stated craig would. Was always hard to get a hold of as well.
Response from Veterans United
Hi Raul,
I'm sorry to hear you felt misled and had a difficult time getting in touch with your loan team. I understand how frustrating it must have been not to receive the call you were expecting before closing. I'd appreciate the chance to learn more about your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Cory and his partner, Den
Then entire process was relatively painless. The team handled our concerns quickly and professionally, all in all an excellent experience.
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
Veterans United was amazing throughout the home buying process! Tyson Smith and his team were there to answer all my questions as a first time home buyer and helped me every step of the way. I would highly recommend them to any friend or family member looking to purchase a home!
Great customer service.
Jake Force was amazing and I would recommend him to anyone.
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The whole team was exceptional...they were all very professional, knowledgeable, helpful and courteous
I would recommend them if you’re buying a home for the first time. They’re great at streamlining the process and making things very easy. but if this is your second home and you’re familiar with the home buying process. You can definitely shop around and look at better rates.
Austin and the rest of the team worked hard to get us into our forever home! As first time homebuyers they made this process very easy for us! Thank you!
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
Everything went so smooth and they definitely know what they are doing . Every interaction with them was pleasent and they answered every question I had
Everything was great, the app and document uploading portals were very user friendly and made the process much easier than I’ve experienced with other lenders.
VU took great care of me. They made the process simple and smooth and kept me informed at all times. My loan officer and my underwriter (Chase L and Sarah L) were absolutely top-notch.
