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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
471,094 reviews
783 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 471,094 unfiltered reviews

Starting on Page 40 of 15,704. Return to Page 1

5 out of 5 Stars
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars

VA United have very special people who are dedicated in helping to make buying a home less stressful. We have been helped with everything necessary to obtain a mortgage and all of the extra chores needed to set up our home.

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Photo submission from Lois B.

Brad worked so hard!! Thank you so much.

headshot image of Tyler Kettle

Loan Officer: Tyler Kettle

NMLS# 1693581

5 out of 5 Stars

Wes and Bailey made this process as easy as possible. They were quick to answer and any time I needed to get them on the phone or needed a reply on an email or text they were quick to answer. I would recommend both of them for other veterans. I would also like to thank the realtor VU recommended. She helped me find the right people to inspect the property. I have my dream home thanks to Dana Panichella, Wes, and Bailey Best home buying team!

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
headshot image of Christopher Endicott

Loan Officer: Christopher Endicott

NMLS# 2673887

5 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

4.5 out of 5 Stars
headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

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5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars

Veterans United have made the process of hiring a home 100% stress free.

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars

Jacob and Alison made this such a smooth and easy process. They answered all of my questions without annoyance and were with me every step along the way. I recommend them to anyone looking to purchase a home, they are truly a great team!

headshot image of Jacob Brewer

Loan Officer: Jacob Brewer

NMLS# 2795940

5 out of 5 Stars
Photo submission from Jeffry B.
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

5 out of 5 Stars

My loan officers Corey and Sam were always available to answer and questions or concerns

headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

5 out of 5 Stars

David and his team were awesome to work with very attentive and responsive to all of our needs throughout this experience very friendly and professional!

headshot image of David Geier

Loan Officer: David Geier

NMLS# 2083148

4 out of 5 Stars

Underwriting issues and waiting till last minute to clear for closing.

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
headshot image of Sonja Santoni

Loan Officer: Sonja Santoni

NMLS# 1548923

5 out of 5 Stars
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

0.5 out of 5 Stars

Now that I've moved in and things have calmed down I would not recommend this company. I know I'm an outlier. Always requesting information at the end of the business day. Our loan agent would always call us on his way home from work with no good news. Daily packets from FedEx to sign and return. One day 9 packets to sign with 1 paper in each. Who's running this circus. Real estate agent frustrated with yall. Title company frustrated with yall. Got 5 fedex packets to sign 1 week after closing(I threw them in the trash). Last week I got an email requesting a copy of the mortgage and deed from one of yalls employees. He thought he was emailing the title company. Again who's running this circus. And yall got the gonads to send me a t-shirt. My blood pressure got so bad the va called an emergency. Navy federal next time and will tell all my army buds. Sorry but nope nope nope. Never again

Response from Veterans United

Hi Daniel,

Thank you for taking the time to share your experience. I'm truly sorry to hear the homebuying process left you feeling so frustrated. Buying a home should be an exciting milestone, and it sounds like the repeated document requests, last-minute communication, and lack of coordination made the process much more stressful than it should have been.

I understand why you walked away feeling disappointed, especially if it seemed like the different parties involved weren't on the same page. We value feedback like yours because it helps us identify opportunities to improve both our communication and the overall borrower experience.

I'd appreciate the opportunity to learn more about what happened and review your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

5 out of 5 Stars

Very fast easy home buying process.

headshot image of Jessie Bailey

Senior Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
headshot image of Robert Weide

Loan Officer: Robert Weide

NMLS# 1291976

5 out of 5 Stars
Photo submission from Joshua D.

Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!

headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars
headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars

Purchasing our home through Veterans United was very smooth and easy. Our loan officer set us up with a great realtor and made sure we had everything in place to close on our home right on time.

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars

It was super easy and they were very helpful!

headshot image of Jacob Pratt

Loan Officer: Jacob Pratt

NMLS# 2326010

4.5 out of 5 Stars
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

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