Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
466,778 reviews
825 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 466,778 unfiltered reviews

Starting on Page 40 of 15,560. Return to Page 1

5 out of 5 Stars
headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

5 out of 5 Stars

Everything was as smooth as it could possibly be. 10/10

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars

Everything was great. Julie was a fantastic point person to work with. She actually answered my questions over a year ago when I was still just looking into the loan process and would intermittently check on me until I was ready to buy. Her being kind and responsive when I was just looking for information is why I came to veterans united first when I was acutely ready ti buy. Ali and her did a great job going through the process and honestly made it very easy.

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars

We recently closed on our home, and Veterans United exceeded our expectations. Their team was always available, kept us informed throughout the process, and made a complicated experience feel much easier. We never felt like just another loan file. We’re grateful for their hard work and would gladly recommend them to any Veteran looking to buy a home.

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Photo submission from Rupert P.

Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars

This was the fastest and easiest closing I have experienced thus far (and there has been quite a few), the team was attentive and paid attention to the details!

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars

Jordan and his team were amazing to work with! As a first time home buyer the process was smooth and they explained every step! I was so worried at the beginning and they eased my mind and I couldn't be happier! Thank you so much

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars

Amanda score a Triple 10 we us the Cruz family. Good job for all your assistance.

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

Ready to see for yourself?

Experience first-hand why 372,168 homeowners give us a perfect score!

Check My Eligibility
3.5 out of 5 Stars
headshot image of Brad Hoefelman

Loan Officer: Brad Hoefelman

NMLS# 1519842

5 out of 5 Stars

I didn’t think I’d be in my own house this year. Veterans United not only approved my loan but actually approved me for $150,000 more than I initially thought I could qualify for. The entire team that I had the pleasure to work with helped me when there were questions and kept me up to date. I even closed early with their help. Thank you everyone!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars

Everyone at Veteran United worked with me from day one till closing assisted me with what I needed to get my scores up to get me moving along the way

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars
Photo submission from Janine S.

Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
headshot image of Nicole Camarillo

Loan Officer: Nicole Camarillo

NMLS# 2049681

5 out of 5 Stars
headshot image of Jake Albers

Loan Officer: Jake Albers

NMLS# 2709266

5 out of 5 Stars
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Jeffery O'Connor

Loan Officer: Jeffery O'Connor

NMLS# 2755210

4 out of 5 Stars
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

3 out of 5 Stars

Seemed to be too many hoops to jump through when we are a well qualified buyer with top credit scores. Requests to get Retirement Orders, A signed letter from a Commander (in this case a General) and the Retirement pay calculator was redundant and very demeaning. Especially when we could just purchase the property with cash and our $1.6 million in investments were not even taken into account. This was after our loan officer said the letter from the commander wouldn’t be required.

Response from Veterans United

Hi Stephen,

Thank you for taking the time to share your experience. I can understand why this process felt frustrating, especially when additional documentation was requested after you were told certain items might not be needed. Receiving conflicting information and being asked for multiple documents can make an already stressful process feel unnecessarily difficult.

I'm sorry that your experience left you feeling discouraged and disrespected. While documentation requirements can sometimes change as a loan moves through the review process, it's important that expectations are communicated clearly and consistently along the way. It sounds like we fell short of providing that clarity in your case.

I'd appreciate the opportunity to learn more about what happened and review your concerns in greater detail. If you're willing, please contact our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience further.

The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars

Crystaline and Lani were superb!! Every question and concern my wife and I had, they were there with reassurance and answers. This was my wife and I first home purchase and we had a very interesting case but through it all everything worked out and we got our keys.
Thank you ladies! Cheers to you.

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
Photo submission from Gregory G.

We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!

headshot image of Clarke Blodgett

Loan Officer: Clarke Blodgett

NMLS# 2371270

4.5 out of 5 Stars

VU got the job done quickly, Professional, responsive, and truly dedicated. If you want someone who will fight for you, this is the one.

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

4.5 out of 5 Stars
headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

4.5 out of 5 Stars
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars

Despite the lack of availability of being consistent with communication due to long hours of work on my end, Brice did an absolute OUTSTANDING job working alongside with my realtor, kept me on my toes and on time with all requirements, deadlines, and consistent communication with everyone being aware and in the loop. Would highly recommend others to work with Veterans United. Thank you for caring and helping me with the process of purchasing my first home!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
headshot image of Jake McKay

Loan Officer: Jake McKay

NMLS# 2736912

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Start Here: 0% Down VA Home Loans
2,905 Veterans started their online quote today.