Both Krystal and Bob was very helpful and patient through out the loan process!
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
The Veterans United team provided a smooth closing process, from start to finish. I would highly recommend them to anyone.
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We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
Perfect
I would give it a 10, but there was quite a bit of back-and-forth due to the underwriters demands. Notwithstanding, my loan officer, Kapil, did his level best to run interference and was able to make everything work.
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My entire experience with veterans united and the team assigned to me honestly could not have gone better. At a time where my life was in a really difficult place they absolutely made this the least stressful it possibly could’ve been. I am extremely grateful. Kenny and Matt were so kind and Honestly felt like a huge support system for me and my son in a hard time.
Honestly, remove the "super duper secure" line when asking people to verify their identity when using the app... It's embarrassingly childish (at least to me)
Tim and his team were incredibly accommodating throughout the entire process. Where other loan officers were evasive or unresponsive, Tim and his team were prompt, clear, and consistent every step of the way.He was extremely patient, took the time to explain everything in detail, and never hesitated to answer my many (many!) questions. I truly felt supported and confident knowing they were in my corner.Even when other loan companies offered more money, they simply could not deliver the same level of service or close the file. Tim and his team were solution-oriented, and got the job done efficiently.And to top it off—they closed my file in just two weeks!I am beyond grateful for their service and highly recommend Tim and his team to anyone looking for a responsive, knowledgeable, and results-driven lender.
Working with Veterans United has been an absolute pleasure. Normally, the home loan and home buying process is complicated, confusing, and overwhelming- especially when buying a home from across the country. However, everyone on the VU team was proactive in reaching out and helping me through the process step by step. They even helped me set up home insurance and services, and my lender came to my home inspection so we could meet in person. I highly recommend their services to anyone looking to buy a home- they not only set the bar for lenders.... they exceed it!
I would recommend, There is only 1 issue. it is my understanding the HELOC could have been kept open by filling a form. we where unaware that the HELOC would close, we didnt want it to close. We will work this out with that company. However all things considered, the speed and everything , Nicole was great and I would highly recomend.
