Emily is the best everyone else is either in team meetings or nasty like Abby
Response from Veterans United
Hi Kevin,
Thank you for sharing your feedback. I'm glad to hear that Emily made a positive impression on you. At the same time, I'm sorry that other parts of your experience left you feeling frustrated.
I understand how stressful it can be when important items arise close to closing, especially when you're trying to coordinate employment documentation, review updated disclosures, and complete signing on time. When communication feels rushed or it's difficult to reach the right person for answers, it can add unnecessary frustration to an already stressful process. I'm sorry that your experience left you feeling unsupported.
I'd appreciate the opportunity to learn more about your concerns and discuss your experience further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Justin, Jordan and Brianna did a fantastic job!
Amazing!!!!! Travis Ward and his team made our experience extremely satisfying. I highly recommend Veterans United Travis Ward and Team, it's our 3rd home we purchased, and each experience is more satisfying.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Whole team was awesome everyone was always on it. Especially when I asked dumb questions. Overall great experience.
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Johnna and team were amazing! This was our third time working with VU and as always flawless from start to finish!
Shane was extremely professional and helpful. He answered all of our questions no matter the time. I feel he went above and beyond!
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
I always learn fron Ben Choi, my loan coordinator. He is extremely helpful and knowledgeable. He answers whatever questions I have and has my best interest at hand. I will always use Veterans United Home Loans.
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I appreciate Ms Amanda, Dylan,Scott and Kim
The team was awesome! Positive, helpful and professional. They made our first time home buying memorable and pleasant!
Even the people at the title company were great!
Great job everyone! Thanks a bunch for all the hard work and kindness!!
Colin and his team are so awesome, super informative throughout the whole process and supportive. The team was super accessible and friendly. I would absolutely recommend veterans united.
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
The VA United team overall was awesome to work with and made it easy to get what you needed with a step by step set of instructions and very clear on what I needed to provide to get to closing.
AMAZING,AMAZING,say it over and over a gain thousnd of times,and you would not come close to showing, how these workers,,these angels from heavon,have more faith in us then we do ourself,they beleive in our dreams along with us ,they make beleivers out of us if they can not fullfill our dreams no one can thank you.
Veterans united made the entire process very straight forward! They had great communication and genuinely helped out a lot throughout every step of the way .
