Every person I had contact with was very nice a professional. They explained every question I had very quickly. They made the experience very good. I would recommend them anytime.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Great to work with! Super smooth and closed on time!
I worked with Chris and his team for my original VA home loan and my refinance. He and his team were communicative, thorough & thoughtful. I always felt like a priority to them versus just another number. As a single mother I really can’t thank them enough for their great care and consideration. Many thanks!
Shelby was amazing throughout the entire process! She not only demonstrated that she had immense knowledge on the entire process, but also thoroughly walked me through the process and helped me in every way possible. She was also extremely polite, encouraging, and professional. I could not have asked for better help! Thank you, Shelby for all that you do!
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First time homebuyer. Pleasant experience, and would choose again in the future.
Our agent Sheldon and his team were great and provided top-notch service during our home by process. I will highly recommend veterans United to any of my friends or family members
Thank you to everyone on the team that made my homebuying process a breeze!! You guys rock!!
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
Billy and his team did an amazing job helping me close on our new home in Texas. We had very limited time to work on it, and his team knew this from the start. They were very prompt and on point with their response time to all issues that popped up. I was very happy with everything that they did for my family and me. I recommend Veterans United to anyone looking for a professional group when buying a house.
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Veterans united made the process so easy and quick. They stayed on top of everything and got us our dream home in less than a month.
We’ve worked with Ryan K and his team twice, and had a great experience both times. Their responsiveness is phenomenal and no concern is too small. If we buy another property in the future, we’ll contact Ryan first. We’ll also recommend him to anyone looking for all mortgage lender, especially veterans. Thank you, Ryan, for guiding us so competently through the process.
Jessica was amazing. The rest of the staff was great as well.
Drew Tee and the Veterans United Team were great to work with! We are a dual military family and they were very flexible, patient, and responsive with us. We had so many questions throughout the process, but they got us answers in a very timely manner to confidently buy a home.
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
The team was great and helpful answering questions whenever asked. Would’ve been great to go through things a bit more step by step being it’s our first time. If buying again would recommend using VU due to everyone being there when needed.
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
Response from Veterans United
Hi Jonathon,
Reading your review, it's clear how frustrating this experience was for you. I can understand why you'd be disappointed after relying on information that later changed, especially when it influenced important financial decisions. It also sounds like the way your concerns were handled afterward left you feeling unheard, which only added to your frustration.
Every borrower deserves clear communication and guidance they can rely on throughout the homebuying process. It's disappointing to hear we didn't provide that experience for you.
I'd like the opportunity to learn more about what happened and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire experience from start to finish was first class and professional. The team did outstanding work to make sure everything was in place and squared away. Communication was excellent and everything was explained promptly. The follow up was also excellent. The team made it feel as if they personally cared about getting this deal done. I would highly recommend Tim Spears at the Hinesville, Georgia Veterans United office to anyone trying to get a VA loan and specifically a Georgia Dream VA Advantage loan. A+ everyone, well done.
