Jeremy and his team were amazing to work with. We had more hurdles trying to get this closed than one could imagine. Mostly issues on the DOD or VA side of things. Jeremy just stayed on top of everything and we worked thru them. From me and my family, Jeremy, you are more appreciated than you know. Even the sellers realtors said you were great to work with.
Thank you for my new house keys!
Paul Farnam is awesome to use And his team
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
Chelsea was outstanding. She worked hard to earn my business and went above and beyond to give us the best deal. She was personable, responsive and took the extra steps to make the process smooth and special.
Nick made everything so easy and informed us the whole way through.
Outstanding service and communication throughout the whole process.
Made buying a home very reassuring. Provided much support
The team, the process, and the overall time spent was incredible. Everyone was not only helpful but more so patient and broke everything down to help me through the process.
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Absolutely exceptional service! This was my first home buying experience and it couldn't have gone any smoother thanks to Melanie and Dustin and everyone at Veteran's United. I would definitely recommend this to any of my service member friends! Thank you all for everything you did, I will forever be grateful!!!
Mike is the best. He went above and beyond to make it happen quickly and correctly.
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
My loan officer Ben Choi did not communicate well. Went on vacation/leave and put someone in his place that wasn’t licensed, and could not answer questions. Mason Radcliffe was terrible as well. All over the place. Had to beg to receive phone calls from both. Didn’t give me the correct cash to close until signing day, and even then it was still wrong. They ruined my first home buying experience.
Response from Veterans United
Hi Lindsey,
I’m really sorry to hear how this experience impacted your first homebuying journey. This should be an exciting milestone, and it’s frustrating to hear that communication issues, lack of availability, and unclear information made it so difficult.
Not being able to get timely responses, especially when you have important questions, can feel incredibly discouraging. On top of that, receiving inconsistent or incorrect details about your cash to close adds another layer of stress that shouldn’t happen. You deserved clearer guidance and more reliable communication throughout the process.
I’d really like the opportunity to look into what happened here and better understand where things broke down. If you’re open to it, please reach out so I can help and make sure your concerns are fully reviewed.
You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Great experience !
Emily has been on the look out to lower my interested. She keeps an eye out for I’m sure not only me but way for us Veterans to save us money. Been in contact with her as interest rates go up and down. Can’t say enough about her professionalism. Thank you!!!
Horace was awesome to work with. Always made sure we knew where we were at in the process. Made the whole loan process actually very enjoyable. Highly recommend
