Alexandra Bryan went above and beyond at all times. She was ready to help and answer all of my questions at just about any time.
Veterans United Rocks!!!
Tony was great! Easy to get things done and to communicate.
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Went smooth and really quick! Thank you!
They are a tremendous, courteous help navigating you through a difficult process. They make it as easy on you as possible.
So glad to work with Veterans United. You've given us our forever-home.
Ross, Owen & the rest of the crew were phenomenal. They guided me step by step through every turn & made it seem effortless. Great team. Thank you all.
KARA WAS THE BEST!!
There was 2 great mistakes that put my family in a money hardship. The loan officer Ms Dennis Stroud not informing us, the real estate agent or me until 2 days before closing for the things that need to be fixed (the termite wood) so we can close on the house in time creating an extension in the hotel staying a extra week from August 19 2026 to August 28 2026 that was not in our budget creating a gap in our save money. Also Ms Dennis Spoke to me and gave me the incorrect closing cost estimate. Remember I understand Veterans United is a business but we loosing money it might not mean nothing for your company but for me and my family of 6 is a gap that Ms Dennis Stroud or anyone at Veteran United care about. May be if I was giving any compensation from veterans united like Ms Dennis mentioned privately to someone at least my last week of the hotel stay I will be able to tell all my military comrades that veterans united is a good lender after several people suggested me that veteran united give problems to a lot of people that veterans united don’t compensate clients for viral mistakes and I am another veteran with no compensation after mistakes that mean nothing to Veterans United with ex military veterans like me that live check by check after injury’s in combat. That showed that to Veterans United is just a business bait. Unfortunately I can’t tell anyone that they should get as a lender Veterans United. If at least me and family gets compensates for the week I have to stay in the hotel and when they make a mistake that cost clients money then I can say Veteran United take care of there clients and that the Veterans United name is not just a baited name. I still will wait for my week of compensation.
Response from Veterans United
I’m sorry to hear how stressful this experience was for you and your family, Davies. I understand that unexpected expenses surrounding a delayed closing can have a very real impact on a family’s budget, and I’m sorry you were left feeling that those concerns weren’t heard.
I also hear your concerns about the timing of information you received before closing and the closing cost estimate. I don’t want to discuss the details of your loan or any conversations about compensation publicly, but I would like the opportunity to make sure your concerns are reviewed directly.
Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This is our 3rd home with Veterans United. The process has been smooth every time.
We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
Heidi is the definition of what it means to be professional and definitely extremely competent at what she does. She deserves all the recognition and awards for how smooth she makes the home buying process.
Veterans United removed the stressful process of buying a home. As a first time home buyer, I moved to the process like a breeze.
Susan Blake and Jared were the best team working together. They all fricken rock 20/10 for all of them!
