Overall, my experience with Veterans United was outstanding from start to finish. The entire team was professional, knowledgeable, and genuinely committed to making the refinancing process smooth and stress-free. They communicated clearly at every step, responded quickly to any questions, and made sure I fully understood all aspects of the process.What stood out most was their dedication and personalized support—they truly went above and beyond to ensure everything stayed on track and closed on time. I always felt supported and confident knowing I had such a reliable team working on my behalf.I would highly recommend Veterans United to anyone looking for a seamless and positive home loan experience. Their expertise, responsiveness, and customer care are second to none.
Overall, they got us our loan! My husband and I had some frustration with their POA requirements. We were planning to use a POA from the beginning, since my husband is at sea on deployment (we are both active duty). Since I was using my VA loan and taking care of all of the interfacing with this company, I did not think there would be an issue. It was not less than a week before closing our concierge informed us about the Alive and Well requirement due the day of signing. It is a very inflexible policy that requires a phone call or email from the party being signed for as the POA. Luckily, my husband was able to get an email off the ship. As a submariner, it would have been nearly impossible to do the same. I was disappointed this policy was not communicated earlier, leading to unneeded stress during the final week of escrow. Though everything else was smooth, I would not recommend this company if you are intending to use a POA while one party is deployed.
Response from Veterans United
Hi Veronica,
Thank you for sharing your experience, and I’m glad we were able to help you and your husband secure your loan. That said, I’m really sorry for the added stress surrounding the POA requirements, especially so close to closing.
Given your husband’s deployment and the planning you had in place from the beginning, I can understand how frustrating it must have been to learn about the Alive and Well requirement at the last minute. Situations like yours require clear, proactive communication, and it’s disappointing that this wasn’t brought up earlier in the process. I can only imagine how stressful that final week must have felt trying to coordinate under those circumstances.
Your feedback is incredibly important, especially when it comes to supporting active duty service members navigating unique challenges like deployment. I’d really like the opportunity to learn more about your experience and ensure your concerns are fully heard.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
Veterans United made the entire home buying process smooth and stress-free from start to finish. Every step was handled with professionalism and care, and I always felt like I was in great hands. I'd recommend them to any veteran looking to buy a home without hesitation.
Everyone we spoke with, emailed or texted was helpful and patient while giving us instructions.
Stephanie, Kayla, and Kohlie were fantastic from start to finish. All despite various complexities and 11th-hour changes. Well done! Thank you!
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Julia and the entire team were amazing and helped to make the entire process less stressful. I appreciate their patience and always able to answer my questions.
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
My VA Agent Charles and loan officer Dene was very professional and great, helped me get through the process without any worry or stress
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Pretty great guy to work with, made everything easy and answered tons of questions as a first time homebuyer
Great support and follow through.
Tracey Ball and Jordan Varvaro were awesome to work with and kept me informed of progress or what they needed from us! I would highly recommend Veterans United. They have a great staff that gets you to closing quick without a lot of headaches.
Overall this was an exceptional experience! Thank you to the entire team!
Got passed around several times than finally got aligned with Chris Holdman. Chris was good and made himself available whenever I had questions. I would recommend Chris.Closing was overly stressful, paperwork was completed 20 min before close of business the day before closing. Hard to figure out if it was VU or the closing attorney.The app was great as was the "to do" list. Kept me on track.
All personnel who contacted and worked with me were very helpful and courteous.
Ellis and his team are fantastic they go above and beyond.
