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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,114 reviews
745 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,114 unfiltered reviews

Starting on Page 40 of 15,571. Return to Page 1

4.5 out of 5 Stars

It sometimes took a day to receive a response, however, everyone We worked with was very helpful and professional

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

2.5 out of 5 Stars

Wanted to know where did I get my money that was in the bank, this was none of their business. Wanted to see my withdrawal slips which was none of their business. I had three legitimate monthly incomes... Social Security which I could have lived off of and pay my mortgage with no problem, pension plan from the state and my annuity account which I had six and a half more years of payments coming to me and show them legitimate proof of my monthly receipts and a paper from the company showing them what I make per year and what I still have coming to me and they still had trouble and figuring this out for some reason which held things up. I feel I was put through so much aggravation and trying to prove all my monthly incomes. I'm not pointing the finger at anyone but I had enough of this harassment which I thought was harassment and gave me some stress.

Response from Veterans United

Hi Gary,

Thank you for taking the time to share this feedback. I'm sorry to hear that the documentation process left you feeling frustrated and stressed.

I understand how discouraging it can be to provide information about your income and assets multiple times, especially when you felt you had already supplied clear documentation showing your financial situation. Having to answer additional questions about bank deposits, withdrawals, and income sources can feel overwhelming when you're trying to move forward with such an important purchase.

While certain financial documentation is required as part of the mortgage process, it's important that borrowers feel informed about why information is being requested and confident that their concerns are being addressed along the way. I'm sorry that your experience left you feeling aggravated and that the process created unnecessary stress.

I'd appreciate the opportunity to learn more about your experience and review the concerns you've raised. If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

4.5 out of 5 Stars
headshot image of Kayla Stiers

Loan Officer: Kayla Stiers

NMLS# 1548073

3.5 out of 5 Stars
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Photo submission from Rupert P.

Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

4.5 out of 5 Stars

Mallory was awesome, she really went all out all the time for me.
We had a bit of an unusual situation, but she said she could do it, and she DID!

headshot image of Mallory Mason

Loan Officer: Mallory Mason

NMLS# 2801193

5 out of 5 Stars
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

Veterans United was very convenient and hassle free for me. My team was prompt and responsive, answering any questions I had. As a first-time homebuyer purchasing remotely while stationed overseas, VU was able to work around my schedule. Their website and application was easy to use and always avaialable from application process to closing. An interactive checklist was available to keep me on track and included links for information and local recommended services. I couldn't be more satisfied with them.

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

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5 out of 5 Stars

Getting approved was fast and easy. The whole team is very supportive and responsive. Veterans United Veterans has a great network to get everything set up in your new house before you even move in. Not to mention the discounts you get using their affiliate partners.

headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

4 out of 5 Stars
headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Photo submission from Janine S.

Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars

Joel Smith was absolutely the best i have ever worked with. His communication skills were absolutely perfect and he did not push us in anyway. He worked with us through the whole process, kept us informed proactively. He was so organized and personable. My realtor also thought he was fantastic to work with. He made a difficult process seem almost too easy for myself and my wife by his way of explaining everthing.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
headshot image of Timothy Hixon

Loan Officer: Timothy Hixon

NMLS# 2791931

5 out of 5 Stars

This is my second time working with Jake Hanson and he is amazing. Always willing to answer all my questions and always explains anything I don’t understand. I really love this company.

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars

This made the home buying process so smooth and easy.

headshot image of Brock Rohler

Loan Officer: Brock Rohler

NMLS# 2511319

4.5 out of 5 Stars
headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

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Experience first-hand why 372,448 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

4.5 out of 5 Stars
headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars
headshot image of Wade Howser

Loan Officer: Wade Howser

NMLS# 1962584

5 out of 5 Stars

This is my third time buying a house with a VA loan through Billy Jones and his team. Just as with the first two times, everything went smooth and they really make the process nearly effortless.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars

Yes, I would recommend these guys. They were very helpful and walked me through everything. Were patient with me as I was a bit of a worrier and probably pestered them more then I should.

headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Photo submission from Gregory G.

We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!

headshot image of Clarke Blodgett

Loan Officer: Clarke Blodgett

NMLS# 2371270

5 out of 5 Stars

Colin made the whole process comfortable, he is personable, professional and knowledgeable. Things went extremely smoothly until closing and we thought the deal would stop. Colin stepped in ind corrected small issues and we closed successfully. He went above and beyond so that our experience was very positive, a persons
Al touch that speaks highly of the company and especially Colin, thanks

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars

Bryce and Veterans United team made the whole experience very good and hands off for me. Even while my local title company was making things difficult and we eventually had to change title companies in the last few days Bryce and my realtor worked late and through the weekend to make sure we met our closing date.

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars

Very smooth with no surprises.

headshot image of Joshua Schmidt

Loan Officer: Joshua Schmidt

NMLS# 2736706

5 out of 5 Stars
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

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