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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,974

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

I am extremely happy that I chose Veterans united. When I was first looking for pre approval online I actually assumed this was some kind of gimmick or scam but it took just a few minutes on the phone with Aaron and his team to realize that Veterans United was committed to helping me successfully close on my new home. After undergoing a difficult divorce and needing to start over it was refreshing to work with people who wanted me to be successful in this process. I recommend Veterans United to any veteran looking to purchase a new home. They have a wealth of resources at their fingertips and are with you through every step of the process. Very different from all my previous experiences.

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars
Would Recommend

I couldn’t have asked for a better team to help me throughout this process. It was a stress free experience thanks to everyone that guided me along the way. My first home buying experience was stress free thanks to everyone at Veterans United

headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

5 out of 5 Stars
Would Recommend

Veterans United was absolutely fantastic from the beginning - to evaluating our credit, pointing us in the right direction to improve upon our credit, providing timely follow ups to ensure we remained focused and on track, educating us to insure we were able to obtain results as timely as possible. Thoroughly explaining the process, educating us along the way and constant follow ups to insure we were content with our progress. We were searching many various areas in Illinois, determined to find not only an affordable home but a home we would love that checked all our boxes. They were quick to find us a realtor for wherever our interests took us.
We were unfortunate to fall in love with a house, which we didn't find out until the seller
had accepted our offer that he was court ordered thru his divorce to sell his house. We began to suspect that the seller was less than pleased to leave his home when his contingency period allotted to find a satisfactory residence came and went. As we really
loved the house we remained vigilant and waited. 5 mos later after the seller's court date he disclosed the judge had ruled that if he provided his ex with half the sale price of the home, he would be permitted to keep his home. It was very disappointing for us to realize that the house we had chosen would never be ours. VU staff were all very accommodating and did everything they could to help us find a new home.
We are very happy with our new home and believe that everything must have been designed to have happened just as it did. Even though at the time I would not have believed that we would have been able to find a better home, the home we purchased is exactly that. Thank you VU for standing by us and patiently guiding us through this search to help us find our new home.

headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
Would Recommend
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
Photo submission from Michael L.

I didn't know how to start the process, but I saw the ad from Veterans United and I'm very glad that I chose them. I've bought houses before, but Veterans United made the process much easier. They did all the work necessary. They found the reality company, made sure that all of our ducks were in a row, and helped with every step and detail.

headshot image of Isaac Cater

Loan Officer: Isaac Cater

NMLS# 1939320

5 out of 5 Stars
Would Recommend
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

3.5 out of 5 Stars
Would Recommend
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend
headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

I thank the entire team for your attention to detail and due diligence to get the job done. Thank you to Dennis the secret weapon at the end of this journey, thank you for getting us over the hump!! things turned out better than we expected.I have to make space for the great and wonderful Oz, the wizard to the madness Lupe Ortiz, you're a bad Girl and I humbly bow to your genius my sister. So easy to talk to while correcting my past mistakes. You're a ministry by yourself, thank you for all your help. If you didn't know your job, I would have been stuck possibly not ready in the timing I needed to be. Thank you again too everyone!!!

headshot image of Cass Jones

Loan Officer: Cass Jones

NMLS# 2303829

5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend
headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars
Would Recommend

Shout out to Emily too, thank you!

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend
headshot image of Alea Schuyler

Senior Loan Officer: Alea Schuyler

NMLS# 2018647

5 out of 5 Stars
Would Recommend
Photo submission from Davona Z.

Love working with Veterans United Home loans. Was a wonderful experience to buy my first home. Would recommend to any vet!!!

headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

4 out of 5 Stars
Would Recommend

Worked out great for me and high appreciate all the hard work you guys put into getting this finished for me

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Not the first nor the last that I will reach out to Laura and her team as well as recommending them

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend

My overall experience couldn’t have gone better. Adam and Lyndsey were incredible, understanding, and patient. I commend them for how much time and work was put into our loan and home buying process. We were truly blessed with the best on the team!

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

1.5 out of 5 Stars

I have been through mortgage companies and closings before and have never been had to get this much paperwork together. Not only was it like taking my blood, it was like taking the bone marrow too! I stayed on top of things, but every time I got things done and checked off the list of things to do, there were many more things added. It was a VERY PAINFUL and OVERWHELMING process!! There were too many people involved with the process to where I wasn't sure who to talk to at times. I tried to keep in contact with Hana, the loan officer mainly. She was very accessible and responsive through text, email and phone. I did like the app. While there was many things on the list to do, at least I could keep track of it. I also liked how easy it was to upload things in there. The only downfall with it was that it didn't pair with one of my banks.

Response from Veterans United

Todd, thank you for sharing your feedback. We understand how the home buying process can get stressful. We also know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. While we cannot change the experience you had we can and will use this as a learning opportunity. We are thrilled to hear that you had great communication with your Loan Officer and apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.

5 out of 5 Stars
Would Recommend

Great experience felt very cared for and felt my voice was heard always

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

4 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

4.5 out of 5 Stars
Would Recommend
Photo submission from Shatria C.

2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend

Wyatt was extremely helpful, I am very thankful for the help I received and very happy with the process

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Our total experience was excellent and efficient.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

More Reviews

See all 386,974 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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