I would not recommend Veterans United to anyone due to the questions asked by the underwriters. Plus it would be nice to know when you are closing ahead of of time. There is a lot of coordination that goes into moving and being told you can close the day before is unacceptable and unprofessional. How are you supposed to plan for that?
Response from Veterans United
Christopher,
I'm so sorry for the challenges in underwriting and added stress around closing. I understand. We ask for a lot. Many items may seem tedious or redundant. The underwriting process can feel intrusive, but we assure you this in-depth analysis is a worthwhile step. The underwriting process serves to protect you, the consumer. Our job is to ensure your loan is done the right way. Sharing feedback with us helps promote accountability and improves the experience for other Veteran homebuyers. Our Client Advocates are available if you'd like to talk with us further.
Thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
Excellent, easy process.
I bought two houses and refinanced once already With Ms. Suzanne at Veterans United. Ms. Suzanne always provides an outstanding service " NO STRESS AT ALL," NO GIMMICKS, Truthfully and Fairness is home at Suzanne's Team. I take care of my to-lists, and they make it happen, NO STRESS, always on time.
It is always sunshine at Veterans United. It gives me a feeling I am always in Florida, the sunshine state while living in the Peach State (GA).
Best Team Ever in the mortgage industry!
Would definitely recomend United Veterans to any of my fellow veterans. Me and my famy are vere grateful for helping us achieve our dream of ownig our dream home. Many many thanks to Mr. Kendall and his dedicated team.
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Everyone on the team will take care of you like family!
Highly recommend, the staff is transparent and have your interest in mind.
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A lot of miscommunication between team members. A lot of
Miscommunication between lender representatives and us. Lengthy time to get back to us when voicemails at left for a urgent response. Last minute requests which delayed our closing several times! Would tell us one thing and another team member would tell us A another. I would get the required documents in and then it would change last minute and delay closing. Lenders delayed closing 3 times and cost me over $5,000 in Uhual and hotel fees. And ofcourse we could not back out of the deal because we would lose all money invested, so they had us by the balls. Caused a lot of emotional damage. Destroyed my mental health. Fyi this purchase involved a move from Chicago to Texas with a given approximate close date of June 29th. We didn’t close till July 18. It was a disaster dealing with this company. As soon as I can refinance I am out and never returning. I do not recommend. We are seeking attorney advise.
Response from Veterans United
Erik,
Thank you for this feedback. I’m incredibly sorry for all the stress and delays you went through here. While we make every effort to give you an exceptional homebuying experience, we get that it doesn’t always turn out that way. Our Client Advocate team continues to be available to you. Please don’t hesitate to contact Kristen directly if you need anything else.
Sincerely,
Kendra, Client Relations
