From my first phone call to the last my loan team made everything smooth and easy even when things got rocky. Lance Nilson and Nathan graham did everything in their power to ensure our loan was approved even when myself as a buyer thought it wouldn’t. Veterans United is an awesome place for veterans to go for whatever loan they need for getting a home. Even when my Va loan fell through because of some technicalities our loan officer did everything in his power to get us to closing and now we are proud homeowners and forever veterans united customers.
Veterans United Home Loans is without a doubt one of the most professional agencies I have ever dealt with in 40 years. They were extremely knowledgeable, helpful and more than willing to go the extra mile. Their dedication to the client's needs were unbelievable. Constant contact and updates in all forms of communication. I have nothing but respect and admiration for their staff.
Response from Veterans United
Thank you for taking the time to provide your feedback, Jonathon. Based on your review, and our commitment to top-notch customer service, we'd like to hear more about your experience. We continuously strive to improve the service we provide our veterans based on the suggestions of those we've served. Please let us know how we can improve for your fellow veterans.
Excellent care from every person on the team. Always ready to answer any questions.
Terry Roberts and Bridget McGuire were a pleasure to work with. They made me feel like I was the most important client they have ever worked with. They're outstanding, and I will recommend them to anyone in the market!
My team at veterans United was absolutely phenomenal, from my realtor to my underwriter, I couldn’t have asked for a better team to work so seamlessly together. 10/10 I would not only recommend but I would work with them again.
We had reservations, but the online process and communication were excellent. Couldn’t ask for a smoother experience, and this is coming from a former loan processor with 10+ experience in the mortgage industry and Mortgage Bankers Association certification.
Overall a great experience would absolutely work with them all agaib
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I can't express how much veterans united customer service was during the whole process. They were exceptional ! Veterans united should be the gold standard for all other VA loan service vendors.
I have never experience anything like what I experienced working with Veterans United. The professionalism was above all level of customer service. Total go-getter! Didn't leave any stone unturned. I would recommend them to all my military friends and families. God has truly blessed this staff. Thank you all. We love our home!
Steph-was always excellent at replying and following through. There was a couple times where we needed stuff expedited late in the afternoon and she got it done.
I have to give credit where credit is due. Justin, Thomas, Jesse, and my realtor Shelley were an outstanding cohesive team. They work together and were able to make my dream of owning a home come true. Justin is a down to earth guy who is not afraid to fight for his customers and get them the best deal possible and then some. His leadership was on point and I feel lucky I was able to get a professional like that in my corner. I would recommend this team to anyone who is looking for a straightforward streamlined home buying experience. The customer service is top notch and the app makes your end of the process easy. Not only does it walk you through the process with written instruction but there are also video tutorials that make it simple to understand. This was hands down the best experience I’ve had with buying a home. Thank you Veterans United! You rock!
