Charles and Jordan were great to work with! We had a delay but they stayed in contact every step of the way! And when I didn't understand something Charles was quick to explain. Thank you so much Charles and Jordan for all of your help! Highly recommended!!!!
I found the home buying experience with Veterans United to be very simple. When I had questions they were answered immediately. The market for the home that I purchased was very competitive and required prompt action to make it happen. They were right here every step of the way. I also found their interest rates to be competitive.
We were and still are amazed at the professional and yet personal experiences we were led thru with our purchase. Veteran's United more than lived up to and surpassed our expectations.
Kedric was the best! The whole team at Veterans United are amazing!
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Courteous and knowledgeable staff. Very accessible and supportive throughout the process.
They went over the top with service and performance. Excellent results due to their experience with veterans loans.
Everything from start to finish was very easy and understandable. Veterans United has been the easiest company to use.
Those concerned about the time frames of a VA loan need not to worry. I know experiences may vary, but my entire process; from getting my pre-approval was 35 days. That is including things that were out of Veterans United's control. Otherwise the timeframes could have possibly been even less. Thank you again Chrystal Franks, her team, and Veterans United.
I don't believe veterans united has any veterans best interest in mind. I think you have start data mining your clients future data. I think this is fraudulent behavior. Trying to get people to sign away right to future personal information. I will refinance my loan through another company soon because of this type of business practice along with informing veterans to be very wary of doing business with you. Douglas K Bryan
Response from Veterans United
Hey Douglas,
I’m really sorry to hear that you feel this way about your experience with Veterans United. I understand how serious concerns about personal information and trust can be, and I appreciate you sharing your perspective.
Veterans United takes protecting our clients’ information very seriously. We do not sell or use personal data beyond what’s needed to serve our borrowers and meet federal lending requirements. Still, I understand how important it is to feel confident in who you choose to work with, and I’d like the chance to talk through your concerns directly.
Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and would really appreciate the opportunity to hear more about your experience.
Phenomenal
The underwriting process was by far the worst I've dealt with in buying multiple homes over the last 30 years. There was a date given for signining title but even days after the designated date I was getting "to do" lists to resend things, to include information that I had previously sent in, delaying signing multiple times and without any information or notification on when would actually finally occur, which directly affected my planned final military household goods delivery (had to change dates once), utility turnover, which we paid for utilities for over a week prior to turning over the house, and departure from rental home we were in (which required a 60 day notice).
I just want to personally thank my whole team for getting me through this process and helping me achieve a better life. I will forever be grateful to everyone involved.
This is such a great person and outstanding leader in my opinion!
