I appreciate everything that you are have done and if I need anything in the future I won’t hesitate to call thanks again for everything.
Too many negative surprises. honestly if I had known how the whole process was going to be I would not have done it
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how this experience unfolded for you. Feeling caught off guard by unexpected steps or requirements during such an important process can be incredibly frustrating, and I understand why you’d say you might have made a different decision if everything had been clearer from the start.
We aim to set accurate expectations and communicate proactively throughout the loan process, so it’s disappointing to hear that this wasn’t your experience. Your feedback about the surprises along the way is important, and it highlights where we need to do better.
I’d appreciate the chance to learn more about what happened and see where we can provide clarity or support. If you’re open to it, please reach out so I can take a closer look at your situation.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United was an awesome experience. If you are a first time homebuyer this is the way to go. If you are lucky enough to get Katie and her team as your lendors your worries are over. Just sit back and give them all the required documents and they will take care of the rest. Awesome Awesome job by each and everyone on her team. Thank you guys for allowing us to purchase our home!!!
I appreciated all the assistance. It had been 34 years since we last moved so it was nice having that helping hand to keep us informed and provide information as needed.
Mr. Turner stayed in constant contact with me, keeping my wife and I updated and aware of any changes and/ or considerations. I appreciate his whole team for their attention to details and our concerns. I would like to thank Tyler and the rest of the Veterans United team for helping us secure the home we chose for our family.
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This was the smoothest process I have ever been through. I thought it would be very complicated to buy a house but the team was great and all went well. We closed in a month once we found the house. Fast, professional, and very helpful!
The whole team was amazing! I’m a first time homebuyer and the made the process so easy if I could do it again I’d choose the same team
Veterans United was very helpful and supportive in my endeavor to buy a home as a veteran who had been desiring to use his VA Loan privilege for years. I have seen the other Vet Loan companies on TV and believe in Veterans United even though I had never seen them run an ad.
I would give Ben and his team a solid 15/10. He helped me a lot and was very professional. I have already recommended people to him.
Would absolutely recommend Veterans United to anyone!
Was not aware home had expensive repairs to be made. I feel misled. Now having to pay around $20000 before move in due to plumbing, electrical and rats.
Kapil, Eli kept me on track and kept me moving and we got done early. It don’t get any better than that.
Aaron was a Top Notch Loan Officer who took the time to make sure I understood the loan process and how it would progress . He checked in and answered any questions and reassured me when I became anxious. This is my second time using the VUHL Service and again I'm blown away by the ease in which I was able to complete my loan from initiation to CTC. I have already passed Aaron's name onto my sister for when she's ready to buy her 1st home. Aaron, THANK YOU SO MUCH FOR MAKING OUR DREAM COME TRUE! -Allison Williams
Josh Jennett and his team work quickly and answer all your questions. I've been working with them for over three years since I got my first mortgage. They have notified me when refinances were beneficial and always kept me informed. I appreciate Josh and his team for all they do. Go with Veteran's United!
