The online platform made life so much easier and kept me organized during the process. The loan team were my personal cheerleaders through the process, especially when things were stressful or didnt go as expected.
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Veterans United is the the greatest organization for VA loans. They take care of you before during and after the closing. They information and education provided makes them the best organization for Veterans. 5 out of 5 stars!
Amazing team! Easy and great process and was very timely with answers to any questions i had!
I appreciate the support from Veterans United but I feel that the bare minimum was done to assist me. The fees were too high and I was provided a lender credit that went from 1200 to 0 with no explanation, although I asked why at least 5 times. Again, there was no hassle, but I feel that I was over charged, considerably.
Response from Veterans United
Hi Candice,
Thank you for sharing your experience and for giving us the chance to be part of your homebuying journey. I’m really sorry to hear that you felt the support you received didn’t meet your expectations and that you didn’t get clear answers about your lender credit. That kind of uncertainty can be frustrating, especially when it comes to costs and fees.
Transparency is really important to us, and I appreciate you speaking up about where we could’ve communicated better. I’d like to make sure your concerns are fully reviewed so you can get clarity about how your final loan figures were determined. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and can take another look at your file with you.
Flawless service, efficient, quickly available, first class.
As a Veteran Home Buyer my experience with Veterans United was great!!
Absolutley the best customer service. Very helpful and caring. Would recommend 1000 time over! Thank you Chris and the team!
I was nervous coming into purchasing a house and VA united helped ease my mind on many things and am more confident about my situation
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The overall experience was excellent. The team worked hard through a couple of situations along process but was very professional and ultimately everything came together and my wife and I are very happy.
Thanks
Ryan and his team were on top of all tasks, timelines, and helpful advantages to the home-buying process for us! With our private purchase of the home and all the details that came along with it, Ryan and his team were also very patient and reliable when it came to walking us through every step of the way to closing. We are very thankful to Ryan and the team at Veterans United for their professionalism, knowledge, resourcefulness, and dedication to helping my family and me buy our first home!
Long process but it was all worth it when we closed the sale and was able to buy our Forever home!
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
I couldn’t have had a better team for mine and my girlfriend’s home buying experience. They found us the deal of a lifetime and we couldn’t be anymore happy with our new home! :D Harry Basnight and his team worked tirelessly to ensure that we got the home of our dreams.
