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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,431

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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Showing all 383,431 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

4 out of 5 Stars
Would Recommend

The whole process was great, however one person in the team was at many times unprofessional and extremely hard to work with. This person was Heather Vivone, the Loan Coordinator. At multiple times, she was unclear with what she needed from us and on top of that she treated my realtor Elaine with attitude and unprofessional within emails and text. Additionally, when talking to her on the phone about questions we had, she would at times be impolite and direct me to my realtor as if she wasn't the one to answer my questions. Other than not wanting to work with Heather ever again, we would say the complete opposite of the rest of the team. Thank you Molly and Elaine, not you Heather.

headshot image of Molly Winkle

Loan Officer: Molly Winkle

NMLS# 1051728

5 out of 5 Stars
Would Recommend

The whole team working with us did a great job and everything went smoothly!

headshot image of Cass Jones

Loan Officer: Cass Jones

NMLS# 2303829

5 out of 5 Stars
Would Recommend
headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend

Title: Veterans United: Exceptional Service for Veterans!Review:
⭐⭐⭐⭐⭐Veterans United provides outstanding service tailored to the unique needs of veterans. Their expertise in VA loans and dedication to serving those who have served our country sets them apart. From start to finish, the team at Veterans United was professional, knowledgeable, and supportive, making the home buying process smooth and stress-free. I highly recommend Veterans United to any veteran in search of a trusted partner in achieving homeownership.

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend
Photo submission from Dakota P.

When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.

headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

5 out of 5 Stars
Would Recommend

Great experience A-Z

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend
headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars
Would Recommend
headshot image of Heather Damer

Production Manager: Heather Damer

NMLS# 12449

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend

Veterans United treated us like family . We are for ever grateful for all their hard work and dedication. I would definitely refer family and friends . We feel so blessed.

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend
headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

4.5 out of 5 Stars
Would Recommend
headshot image of Brad Dickherber

Loan Officer: Brad Dickherber

NMLS# 2091067

5 out of 5 Stars
Would Recommend

For a first time home buyer the process can be overwhelming. My team was there to make sure I made it through. Kudos to Chris for making sure I got the documents I needed to make it through the underwriting phase.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

4.5 out of 5 Stars
Would Recommend
Photo submission from Alizabeth J.

O my goodness everyone was PHENOMENAL!!! Even when I was overwhelmed with this process everyone was so KIND & PATIENT most of professional that is important even when I had a few meltdowns. So YES I would recommend you guys and it was meant to be the other organization that I was recommended doesn’t even measure Everyone on my team made this a PLEASANT process for me, with that I say y THANK YOU, I am a homeowner!!!!

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Great experience overall can't thank them enough.

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Sometimes, we are fortunate to be in the right place at the right time and meet exceptional, caring and competent people. Working with Mark Manos and Veterans United is an example of this. My family and I felt like Mark and the Veterans United team were on our home buying journey. It felt like a true partnership, even after successfully closing on our new home. I will definitely recommend him and Veterans United to anyone looking to buy a home! A++++ service and support!

headshot image of Mark Manos

Loan Officer: Mark Manos

NMLS# 1232372

5 out of 5 Stars
Would Recommend
headshot image of Satey Yates

Loan Officer: Satey Yates

NMLS# 1920315

5 out of 5 Stars
Would Recommend
headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

I was always informed of everything there was no hassle submitting documents. Closing day went great very little paperwork. I enjoyed working with my team.

headshot image of Will Lewis

Loan Officer: Will Lewis

NMLS# 187652

1.5 out of 5 Stars

Again I don't know if the problem was the VA or veterans united or a combination, but it made everything miserable as soon as the underwriter was involved

Response from Veterans United

Joseph, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Thank you for sharing your open and honest feedback with one of our client advocates and we hope that we were able to provide a positive end to our current journey together and look forward to working with you again.

5 out of 5 Stars
Would Recommend

the whole team worked very well together in assisting with all our concerns

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend

Hands down this was easier than buying a car. My team did all the work from the start! Hands down a great, easy experience!

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

A GREAT EXPERIENCE 😃😃😃

headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

5 out of 5 Stars
Would Recommend
Photo submission from Williams B.

Thank you Jodi for making this veteran's dream a reality. Proud veteran homeowner!

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

4.5 out of 5 Stars
Would Recommend

A great experience all around, team. Thanks so much!

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Smooth sailing. The team is wholesome.

headshot image of Eric Whipple

Loan Officer: Eric Whipple

NMLS# 1955172

5 out of 5 Stars
Would Recommend
headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
Would Recommend
headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

More Reviews

See all 383,431 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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