Ben and the VU team made the process easier than I could've imagined. Only regret is I waited so long!
The entire team at Veteran United was A+ from day one to post-closing. Couldn't be happier with the experience as the team was responsive, professional and delivered everything ahead of schedule.
Our experience with Veterans United was perfect! Derek, and Nate and their teams were very helpful, easy to talk to and just overall pleasure to work with. They made our home buying experience a painless and enjoyable! Thank you so much to Veterans United and their team of experts in the home buying field! The Terra house!
The team assigned to us was superb, they kept us informed on all the things we need to do.
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Shane is the greatest!!!
The best part was at each stage it was a one stop shop for providing documentation and getting my questions answered which reduced the stress of home buying.
Everything was great until the day before closing. The clear to close was not given in time for whatever reason. So closing was pushed two days. We arrived at the closing office at 10am as we were signing the paperwork we noticed one of the forms had a misspelled name. The title company reached out to Veterans United and they stated all documents had to be resigned. Knowing this you would think we would be prioritized but no. After resigning they uploaded the documents to you guys and it took entirely too long. I reached out and was told the title company sent the paperwork to the wrong bank, which I do not believe. Then I had no choice but to leave for other obligations I had. I left without my keys or anything to the house. For whatever reason feet were being dragged on the paperwork. I received the paperwork and keys by the end of the day.
Response from Veterans United
Hi Brian,
I'm sorry your homebuying experience ended on such a stressful note. After everything that goes into getting to closing day, it's understandable that unexpected delays and document issues would take away from what should have been an exciting milestone.
I can imagine how frustrating it was to have your closing postponed and then spend part of the day waiting for everything to be finalized, especially when you had other commitments and couldn't leave with the keys to your new home. That's not the kind of experience we want our borrowers to have.
I'd appreciate the opportunity to learn more about what happened and review your experience with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Congratulations on your new home, and I hope we'll have the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
I wish I used Veterans United for every home we've purchased. I will highly recommend them to everyone and use them again if I sell/buy in the future.
Every person I had contact with was very nice a professional. They explained every question I had very quickly. They made the experience very good. I would recommend them anytime.
Great to work with! Super smooth and closed on time!
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I worked with Chris and his team for my original VA home loan and my refinance. He and his team were communicative, thorough & thoughtful. I always felt like a priority to them versus just another number. As a single mother I really can’t thank them enough for their great care and consideration. Many thanks!
Shelby was amazing throughout the entire process! She not only demonstrated that she had immense knowledge on the entire process, but also thoroughly walked me through the process and helped me in every way possible. She was also extremely polite, encouraging, and professional. I could not have asked for better help! Thank you, Shelby for all that you do!
First time homebuyer. Pleasant experience, and would choose again in the future.
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
Our agent Sheldon and his team were great and provided top-notch service during our home by process. I will highly recommend veterans United to any of my friends or family members
Thank you to everyone on the team that made my homebuying process a breeze!! You guys rock!!
Billy and his team did an amazing job helping me close on our new home in Texas. We had very limited time to work on it, and his team knew this from the start. They were very prompt and on point with their response time to all issues that popped up. I was very happy with everything that they did for my family and me. I recommend Veterans United to anyone looking for a professional group when buying a house.
