Everyone there were very professional, on time with questions, was never a problem with anything you needed. Everyone there fantastic, great, if I had i would call you again.Thanks
Veterans United is outstanding. I can’t recommend them enough.
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!
The entire team was super amazing to work with! Huge shoutout to Caytlin, Josh and Kris. They were always on top of everything and always kept us in the loop. Would definitely recommend them to and friends and family!
Overall solid. Had a better time with the buying agent vs the selling agent but .500 isn’t bad.
I wanted someone else for my loan coordinator, but I was forced to use her even at the end when I asked 3 times for someone else.I found nothing was explained, I was forced to repeat actions over and over. It reached the point that I almost walked away from signing for the house. If I hadn't needed a house ASAP I would have walked away when I found out she was still on my case when I was signing papers
Response from Veterans United
Hi Frank,
I’m really sorry to hear about your experience. Feeling like your requests for a different coordinator weren’t listened to, while also having to repeat steps without clear explanations, sounds incredibly frustrating. I can understand how that would leave you feeling worn down to the point of almost walking away, and I hate that this was the experience you had with us.
That’s not the kind of support we want for veterans and their families during such an important process. I’d like to make sure your concerns are fully heard. If you’d be open to sharing more, please reach out to my team of advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Outstanding 😊
This is my second time using Veterans United and I’ve had nothing but positive experiences
John points you in the right direction even from getting your credit score in better standings by referring me to Patty inside VU. At VU you will find that professional services with qualified people who will work in your best interest. They care about seeing you succeed. They are equipped with all the tools to see the job done right and thru to completion. John along with Ashton on the lending side were focused, caring , straight forward, and initiate the confidence you will need to help carry all the way to closing.
Torri was awesome!
Andrew, Emily, and Walter made this entire process as smooth a mission as I have ever been apart of. Thank you VU Team for all the hard work and thoughtfulness.
Easy process...of course lots of paperwork, but they guided me the whole way and just made it easy absolute friendly staff and very knowledgeable.
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The process for buying a home was not as grueling as I thought it would be, and I believe a lot of it had to do with the Veterans United team.
I’ve always heard horror stories of the housing buying process but Shawn and Zach made the process seem less and fast. Best service I could have asked for.
Though it was long and arduous Johnny and Katlyn were a blessing.
This was our first experience with buying a home. It started with Tandy helping us get ready to be approved, then Mike, Nathan and Erin all worked diligently to ensure the rest of the process was smooth. It made for a great experience all around.
The online site and the app made everything so easy
And so would my realtor!
Very straight forward and simple home buying process for a first time home buyer. They made the process easy for us to understand and communicated every step of the way. They even sent us a gift basket including toys/treats for our pup that we only mentioned once! Between their easy process and Nico's attention to detail, we couldn't have asked for a better experience from this team!
