The whole process was seamless and easy the whole team was always their to answer questions
Jayden and everyone were more than outstanding, my wife and i couldn’t be more happy and extremely grateful for everything she did for us, how professional she is, how she walked us all our questions. if i could give her a 20 out of 10 i would
I will definitely promote Veterans United Home Loans to any one of my Friends including my Love Ones ! The Team was absolutely great to work with and I wouldn’t change a thing. Thanks so much for your assistance and God Bless all of you and your Families
This was the greatest experience ever! They treated me like family and made my first time home buying experience an easy transition. The amount of knowledge and experience really shows. I highly recommend anyone that's looking to purchase a home. They really respect and honor veterans like myself. They have left a mark that can't be erased! Thank you Veterans United for making my dream come true. -Randolph Page, Veterean Homeowner
Very helpful and easy
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Pray that any other agent and loan team are as good as these are if you not get them! If you do, count your blessings as they will see you through. Cara Chamberlain, Brandon Tiefenauer, and Steve Streichler are amazing. They were able to help me through the impossible and with style too.
Zach and his team were outstanding throughout the entire process! It went smoothly as it possibly could have. It was a pleasure working with each and every team member.
Seamless communication, highly recommended
VU was great at being a one stop shop for all things associated with buying a home using the VA loan. They covered everything from the loan itself, introducing us to a realtor, and took a lot of the stress of moving away.
There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Hey Veterans, If you're looking for your first home or your next home, I highly advise to go with Veterans United for their expertise, diligence and professionalism. Thanks to my teams hard work and attentiveness, my family and I are now pleasantly living in our first home! Thank you Veterans United, we couldn't be happier!
Everyone, all the employees, that have helped me are wonderful. They are polite, diligent, and professional.
