A very professional team. Charles Saulberry was extremely knowledgeable and polite and committed to helping us.
I have used Veterans United for two separate mortgages now—a VA loan and a recent investment property—and I continue to be impressed. The process, regardless of the loan type, is consistently clean, efficient, and straight to the point. What truly sets them apart is the professionalism and easy communication from their team, making what can often be a stressful experience feel simple and streamlined. I know I will continue to come back to them for future financing needs.
I found the home buying experience with Veterans United to be very simple. When I had questions they were answered immediately. The market for the home that I purchased was very competitive and required prompt action to make it happen. They were right here every step of the way. I also found their interest rates to be competitive.
The entire process was pretty seem less. The team was great to work with and easy to get a hold of if I had questions.
When it came to intrest rates dropping, they reached out to start the process, I didn't have to do anything. Great customer service!
Ready to see for yourself?
Experience first-hand why 361,581 homeowners give us a perfect score!
Travis and Haley were great! Persistent and readily available! I appreciate referrals to other services, like Homeowners and working w/ title company.I would recommend!
Those concerned about the time frames of a VA loan need not to worry. I know experiences may vary, but my entire process; from getting my pre-approval was 35 days. That is including things that were out of Veterans United's control. Otherwise the timeframes could have possibly been even less. Thank you again Chrystal Franks, her team, and Veterans United.
Chris Porter was an absolute stud. Donna was lazy, slow, didn't communicate ever and almost talked the deal multiple times due to miss poor work ethic. At multiple times in the 8.5 months it took to close; Donna would be unresponsive for weeks and as a result we had to redo paperwork after paperwork. Would not recommend!
Response from Veterans United
Hey Nathan,
I really appreciate you sharing your feedback and giving a shoutout to Chris for the great work he did. I’m truly sorry to hear that the rest of your experience was such a struggle. Going through an 8-month process with long stretches of unresponsiveness sounds incredibly frustrating, and I can understand why you’d feel disappointed after putting so much time and effort into this.
We never want communication gaps or delays to cause extra stress, and your feedback helps us see where we can do better to keep every part of the loan process moving smoothly. My Client Advocate team would really like the chance to learn more about what happened and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
I’ve used Veterans United a total of three times, and every time it was a great experience.
I would 100% refer Veterans United to All my Friends and Family infact I already did!
I just want to personally thank my whole team for getting me through this process and helping me achieve a better life. I will forever be grateful to everyone involved.
Highly recommend Seth and his team to any other veteran!! Great job across the board! Thanks for all the hard work!!
My husband and I can't say enough good things about Veterans United. They were right on top of everything. Treated us like a valued customer. Very patient and kind when it came to working with the computerized system. Always willing to assist in any way possible. I will always recommend United Veterans.
