Tyler and his Team understood our need to close on our property quickly. They worked with us to get the process in High gear and we were able to close four days earlier than promised.
As a former loan officer at VU, I got exactly the type of service I tried to provide and better! I love VU and am thankful they help not only Veterans but others as well! Josh really exemplifies what it takes to help people achieve homeownership. I saw this as a colleague of his when we were on the same team several years back, and now my wife, Becca, and I got to experience it first hand. Thank you Josh and team!!
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
From the start I believe there should be a prebuilt checklist on everything you need for the property/home you are purchasing. 1 prebuilt for if it is a house and 1 prebuilt for a manufactured home, and 1 prebuilt checklist for a property you are buying that you plan on building a house on. The constant asking of certain items back to back to back is a hinderance on the buyer or seller, in our situation the seller lives 6hrs away from the property so thankfully she was ok with us being there to get things done for her so she wasn't making multiple trips as everything wasn't asked for up front so she had no idea what was expected of her or us throughout the process. We were also asked multiple times for items that had already been uploaded or sent through an email. For instance, a copy of the insurance policy with the effective date of closing which had already been sent or the loan team emailing the wrong insurance company for policies and we weren't even using that insurance agent. I get that you all work with multiple people, but something as simple as making notes on the account you are working on goes a long way. My process with the first loan was much smoother than it was for this one.
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Sheldon, Sarah, and JAndrea, & Joe were FANTABULOUS to work with! I have previously purchased 2 homes with my ex husband throughout our 30 yr career in the Coast Guard; however, this is the first time purchasing one on my own. They answered all of my frantic emails and text messages quickly and without any judgement. They understood my situation having to relocate to another state to care for my mother and finding a home that would suit my mom, my wife, and myself and to stay within budget for our fixed monthly (disability) income. I would recommend the team wholeheartedly.
Dan and his team did excellent work helping me out and getting my loan approved. They were able to get my family into our dream home and were very appreciative of all their work
From start to finish, every step was explained and went very smooth.
John points you in the right direction even from getting your credit score in better standings by referring me to Patty inside VU. At VU you will find that professional services with qualified people who will work in your best interest. They care about seeing you succeed. They are equipped with all the tools to see the job done right and thru to completion. John along with Ashton on the lending side were focused, caring , straight forward, and initiate the confidence you will need to help carry all the way to closing.
The process was fairly painless, purchasing a home is never stress free, with the team I had I nearly was sleepwalking through it.
I want to thank Veterans United Zyeam for always staying on top of things and always keeping me Informed on all the Process since day one. Especially David Fields and Patrick Kelly..
I will highly recommend anyone that is trying to buy a home.
Thx again Team. Great Job.
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My Loan Officer Kyle Bakker and his team are amazing. They took care of me through the whole process. They let me know every single thing that was going on as it was happening. I couldn't have asked for a better team!
Kris and his team are outstanding, I highly recommend them to anyone looking for a home loan.
Excellent service!!
This was our first experience with buying a home. It started with Tandy helping us get ready to be approved, then Mike, Nathan and Erin all worked diligently to ensure the rest of the process was smooth. It made for a great experience all around.
Everyone was very helpful in the entire process, made it seem effortless. Thank you.chrisy
Just send all the things I need to do up front. Stop adding things especially the day of closing. Made this home buying experience very stressful.
Response from Veterans United
Hi Jeremiah,
I’m sorry the process felt stressful with last-minute requests. I know that can take away from the excitement of closing. If you’d like to talk more about what happened, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Billy and DK did a fantastic job!!! They kept on top of things and made sure I knew what was going on and what to expect. I would recommend VU for your home buying needs.
