More day to day updates would be helpful but my over all experience was very good , my loan team worked hard and was available to me. I was treated respectfully and fairly. As stressful as buying a new home is they made the experience easier and assured me that all was moving forward.
Aggravating at times and stressful but when it was done .. it was worth it. Thank you all for helping me in this process..
Communication could be a lot better.
Veterans United Home Loans was absolutely the best decision I have made. The team I worked with was phenomenal and always more than accommodating to my requests and strange work hours. They were there to reassure me at all time when the daunting reality of home buying got the best of me occasionally. Always timely and always a pleasure to talk to. Every person that worked with me was very friendly, compassionate, and positive. I could tell they were hard workers and had a love for what they do.
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I would definitely recommend you to friends and family. My loan officer was knowledgeable, patient, and always took the time to explain each step clearly. He made what could have been a stressful process feel easy and well-organized. I truly appreciated her professionalism and genuine care throughout.
I had the best experience with veterans united. It was such a smooth and easy process. They answered all my questions and made the home buying process so much less stressful
Everything was flawless. I never had a hiccup I couldn't talk to them about, or they weren't able to answer. I felt like my needs were met and they gave me all the information and time I could have asked for!
I was so pleased in how smooth everything went,.
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The service, quick follow-up, and immediate response to phone messages was very impressive.
My advice is to use Veterans United and don't go somewhere else for a lender. My wife and I did and had awful experience before coming to VU. Veterans United is everything your looking for in a lender and more.
Unbelievable!!,,..Efficient,knowledgeable,professional, quality service!,,,, If only all of life went as smoothly as buying this house was..
Way too many points of contact...not good follow thru nor follow up. Several documents were faxed to my team from my bank and my financial advisor that no one seemed to locate.
Response from Veterans United
Hey Darold,
I’m really sorry to hear about the confusion and frustration you experienced during your loan process. Having too many points of contact and documents going missing would be discouraging for anyone, and that’s not the kind of experience we want our borrowers to have.
I appreciate you sharing this feedback — it helps us identify where communication broke down and how we can do better for future Veterans and their families. I’d like to learn more about what happened so we can review the details and make sure your concerns are addressed.
When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
