I think this purchase had some new things for all of us, Bennett and his team smoothly transition to all of these new things and has been a pleasure to work with
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!
Overall my experience with Veterans united was excellent. The only reason im giving a 9 Overall is because I felt sometimes there was a delay in information. Not in all cases, but a few times when I asked a question or for information it took up to two days for a response. Not that two days is a long time. But can be stressful while trying to get finances and information figured out. Especially in a time sensitive situation.
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John points you in the right direction even from getting your credit score in better standings by referring me to Patty inside VU. At VU you will find that professional services with qualified people who will work in your best interest. They care about seeing you succeed. They are equipped with all the tools to see the job done right and thru to completion. John along with Ashton on the lending side were focused, caring , straight forward, and initiate the confidence you will need to help carry all the way to closing.
You guys did much more than I expected and actually shifted things around to make things right! You guys gave me much more than I had ever anticipated and I love you for it. Thank you for making my future possible!
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10/10 would recommend to any veteran looking to utilize their VA loan with veterans United!
In the beginning process of buying a home everyone was available for questions and immediate responses back when needed. When the process progressed trying to get ahold of the people we needed to get ahold of were not available, left messages with no call backs, which was very frustrating on our part.
It was my first time getting loan to buy our house. Its alot of steps but the help you through it all. You will be well taking care of, even after closing they are still there to help you with what ever you need. Thank you so much CJ and team you guys rock!!
This was our first experience with buying a home. It started with Tandy helping us get ready to be approved, then Mike, Nathan and Erin all worked diligently to ensure the rest of the process was smooth. It made for a great experience all around.
I was very satisfied working with the loan team and real estate agent, however, upon closing my loan was sold of to Planet Home Lending, which as already been an awful lending company to work with. Planet homes customer support (Was not helpful at all in answering questions) and overall service (not taking out payments when they need to) is awful. I still recommend Veterans United as they made the homebuying process simple, it's just a shame that my loan was sold off to such an awful company, if that wasn't the case my rating would be much higher.
Response from Veterans United
Hi Anthony,
I’m glad to hear you felt supported by your loan team and agent, but I’m sorry the transfer of your loan has been such a tough experience. I know how frustrating it can be when servicing issues come up, especially after a smooth homebuying process. Even though your loan is now managed by another company, you’re still part of the Veterans United family, and we don’t want you to feel stuck without help. If you’re running into problems, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Professional and curious
The process was long but worth it and so easy with everyone on my side
