very polite and cordial people I worked with. very knowedgable and kept me informed of every aspect of the process and requirements. Helped me when I call, email or text quickly. Can't really say enough good thing about my team.
Awesome job.
Veterans United Home Loans was absolutely the best decision I have made. The team I worked with was phenomenal and always more than accommodating to my requests and strange work hours. They were there to reassure me at all time when the daunting reality of home buying got the best of me occasionally. Always timely and always a pleasure to talk to. Every person that worked with me was very friendly, compassionate, and positive. I could tell they were hard workers and had a love for what they do.
Would be a ten. The inspector seemed to be good overall, But the very small minor scratches in paint caused a two week delay. I just wish the VA would have allowed me to accept these very minor paint scratches. Maybe it’s not the inspector fault I just think these scratches were a bit of a joke.
Very satisfied with the loan group...but the affiliated buyers agents were slow to contact, and difficult to connect with.
Be more specific with documents needed.
Response from Veterans United
Hey James,
Thanks for your feedback about the document process. I completely understand how important clear communication is when you're gathering everything needed for your loan. At this point, since your loan has already closed, there shouldn’t be any additional documents required.
I really appreciate you taking the time to share your thoughts — feedback like yours helps us make things smoother for future homebuyers. If there’s anything you’d like to talk through or if something still feels unresolved, you can always reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
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When I started my home buying process for the time with Haley and her team I knew nothing about the loan process. they guided me through every step . I would highly recommend Veterans United ??? Now I am in my irst home thanks to all the hard work and effort they put in to assist me.Mary McPherson
Overall I'd say that Veterans United has been excellent in serving my needs when it comes to being a homeowner. The entire team that I have worked with for the past two or so years, have been excellent folks that have assisted me with my dream of being a homesteader. The only thing that could use some improvement is the automated call system. I'm the fact that it would be better if the system would connect me with a live Rep more quickly and ask less incessant questions to get to a live Rep. Other than that I do recommend Veterans United to my Veteran family.
I appreciated the professionalism, and the care the team took to make this a smooth transition
Everything was flawless. I never had a hiccup I couldn't talk to them about, or they weren't able to answer. I felt like my needs were met and they gave me all the information and time I could have asked for!
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It was an amazing experience and I was helped with everything along the process
I went into this trying to do more myself. This team had everything ready and researched for me so there was less I needed to focus on. I knew that if I had a question, I would receive an answer quickly as well.
My advice is to use Veterans United and don't go somewhere else for a lender. My wife and I did and had awful experience before coming to VU. Veterans United is everything your looking for in a lender and more.
Amazing service!! David and his whole team made the experience of buying our first home even sweeter. We truly couldn’t be happier! 10/10 would suggest Veterans United to anyone, especially David and his team!
